Trying to update profile but it says my email address is already registered

[taram88]

I'm logged in and trying to update the zip code on my account. However, when I put the new zip in and hit "save profile," I get an error message that this email address is already registered. Well, yes, it's registered to me. I logged out and back in, using that email address and my current password, and I still get the error.

[Adam · Accepted solution]

@taram88 -- could you give it another go for us now? We've worked some behind-the-scenes magic and this should be fixed.

[taram88]

That worked, thanks.

[bronburgundy]

I am having exactly the same issue, can you help please?

[Peter__]

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@bronburgundy wrote:

I am having exactly the same issue, can you help please?

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If you drop support an email here that is generally the fastest way to get this sorted 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[aabishop]

Hi, I just searched and found this thread. I am currently experiencing this same issue. I try to update my zipcode on my profile, and I get a message stating that e-mail address is already registered. Please help. Thanks.

[Peter__]

@aabishop - Drop an email to support using the link above, they will need to work some magic to remove the duplicate account for you.