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Two different accounts same email

Two different accounts same email

Hi, why is it suddenly impossible to sign in with my facebook and the client is complaining about a registered account on that same email adress? Well it is, but thats not the same account! All playlists are different, and where's the premium I've paid for and how can I even unsubscribe without access? lol

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1 Reply

Hey @v3g4rd 

 

Thanks for reaching out to us and very warm welcome to the Community...a warm welcome is probably needed as the weather here is rather chilly. 😉

 

Sorry to read that you're having troubles with login. Have you tried refreshing the accounts password, here? At a quick glance, you appear to have created an account with a username.

 

Should you have continued troubles (after attempting the password reset) please reach out to us on our contact form. One of the accounts team will be able to aid you with access to your account. Make sure to reply back to the automated response and they'll get it. 

 

Hope that all guides you. 🙂

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