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Unable to buy gift codes

Unable to buy gift codes

Hello,

 

 

We'd like to buy giftcodes for our employees. Unfortunately after 4 successful buys we're now locked out.

can you help?

 

one of the orders has id: 37289829030

Reply
2 Replies

Hi there,
Welcome at the Spotify Community!

 

What error do you get when trying to purchase another gift code?

 

I think the best thing you can do is to get in touch with Spotify so they can check this out for you. 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify have limits on how many gift codes accounts (and payment cards) can purchase as part of their system designed to prevent fraud which is why I suspect you are seeing errors.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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