Updated to premium and it's not working

[Sarahv]

I bought spotify premium last night with the student discount, it went through on my bank account but it's still just the regular spotify, it won't let me skip songs etc. I've logged out and in several times, turned my phone on and off several times, and uninstalled and reinstalled the app several times. I'm all out of ideas on what to do can someone please help me?

[kbrooksc]

Hi there and welcome to the community!

When you go to this page - https://www.spotify.com/account/overview/ - does it say "Premium" at the bottom?

[Aworldwithout]

I am having the same problem mine still says im free at the bottem. Help?

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. The username of the account you have upgraded is shown in the email receipt/confirmation. You need to log in using that username unless it is a number in which case you need to log in using your Facebook details. 

If you can't find your account or you have subscribed on the incorrect account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.