Username and password the same but my original accnt is gone ???Lost everything

[parishb]

Hi there, I am totaly devestated.. I loged in to mt spotify accnt today with the sam user and pass (facebook login) and i noticed that all my starred, playlests, followers, etc is gone. I even got a welcome message as a new spotify.!  I checked my husbands spotify and my original accnt is still out there with everything but whay cant i log in to that account and it opens a new account??????? I realt DO need your help please...i checked and noticed i have two different username numbers: the first one which is my original accnt is 1287023544 and now the second is  12138131005 .. I dont understand how this can happened since i did not change anything in my fb or spotify.. Please resolce this issue for me...

[parishb]

Please help me to resolve this duplicate issue Spotify! I want my original aacnt back. ANYONE?????????

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to merge those two accounts again for you. Something has gone wrong with the Facebook link between your Spotify account and your Facebook login details. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[parishb]

Is there anyway to change the e-mail address on spotify? The one that I login to spotify and is in my account is not an active one. I want to make sure i get their e-mails but need to change the e-mail address.

[Peter__]

You should be able to change your email address from your online profile:
https://www.spotify.com/account/profile/