Help - Accounts and Subscriptions

[sarasti]

Yes - I just reinstalled. all i get is numbers for usernames. I AM behind a firewall, but facebook is not blocked. Ive also setup my proxy in your settings.

This is VERY frustrating as your facebook sharing is the ONLY reason i switched from Rdio. Please fix. I see this thread going back quite a while and it's not giving me a lot of faith in your development team.

[Sakyl]

Yup, the support for this issue seems to be canceled.

[sarasti]

it's pretty unbelieveable, actually. I find the Rdio support team to be far more responsive. 

I will switch back if this is not resolved ASAP... and I dont want to hear that I need to call my IT team to open new ports, etc, etc...

I work in a very large organziation where the IT team is dealing with far more pressing issues than my music service. That's why I'm paying 10 bucks a month to Spotify. I don't have an issue with any other apps that integrate with Facebook. This is ridiculous.

Fix it. Find a new way of doing things. This makes your software look messy.

[bubbi74]

This cannot be a problem with facebook connection or ports... All friends that I tag as favorites, appear in the right column... WITH correct name and picture... Just in the main friends view, everything is still messed up.

No response from support?

I am still not a paying user - should I try other services like rdio or simfy?

[Richard]

We haven't forgotten about this issue don't worry. We've been told that this is mostly due to connections not allowing the Facebook part.

However, if you're certain this is something else drop us a line through our contact form and we'll handle this by email.

In the meantime, we'll continue to look into this matter.

[Chi_Charles]

What is the progress on this? It has been an issue for MONTHS!

When will you have a fix?

[Richard]

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Chi_Charles wrote:

What is the progress on this? It has been an issue for MONTHS!

When will you have a fix?

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As above, if you get in touch through our contact form we'll do what we can to help you out. There's a number of things that could be going on here.

[baconceltics]

I have the same friends names = numbers problem. I've tried the following:

uninstall reinstall 

uninstall delete app from facebook profile, reinstall 

log out and uncheck remember me, logged back in a few times since

upgrade to premium

oddly i don't have this issue at home, only at work. Facebook is not blocked at my workplace and other people using spotify at my work don't have this issue. 

Any more ideas would be much appreciated 

[David]

baconceltics (one hell of a username, there) - Sounds like it could be another connection issue - Do you have a firewall set up on your computer? It could be that that's causing the usernames appearing. Failing that, do any of your computers run through a Proxy server at work?

[gehzumteufel]

I am having the same issues on Linux. With both the Windows client in Wine and the Linux client. I'm using an unsupported version of Linux, but have this same issue. It's not an issue for me on Windows or OS X 10.7. It's not a connection issue. No firewalls or antivirus. No proxies either.