16-07-2012 02:40 PM
Yes - I just reinstalled. all i get is numbers for usernames. I AM behind a firewall, but facebook is not blocked. Ive also setup my proxy in your settings.
This is VERY frustrating as your facebook sharing is the ONLY reason i switched from Rdio. Please fix. I see this thread going back quite a while and it's not giving me a lot of faith in your development team.
16-07-2012 02:50 PM
it's pretty unbelieveable, actually. I find the Rdio support team to be far more responsive.
I will switch back if this is not resolved ASAP... and I dont want to hear that I need to call my IT team to open new ports, etc, etc...
I work in a very large organziation where the IT team is dealing with far more pressing issues than my music service. That's why I'm paying 10 bucks a month to Spotify. I don't have an issue with any other apps that integrate with Facebook. This is ridiculous.
Fix it. Find a new way of doing things. This makes your software look messy.
16-07-2012 09:51 PM
This cannot be a problem with facebook connection or ports... All friends that I tag as favorites, appear in the right column... WITH correct name and picture... Just in the main friends view, everything is still messed up.
No response from support?
I am still not a paying user - should I try other services like rdio or simfy?
17-07-2012 01:38 PM
We haven't forgotten about this issue don't worry. We've been told that this is mostly due to connections not allowing the Facebook part.
However, if you're certain this is something else drop us a line through our contact form and we'll handle this by email.
In the meantime, we'll continue to look into this matter.
26-07-2012 04:49 PM
What is the progress on this? It has been an issue for MONTHS!
When will you have a fix?
As above, if you get in touch through our contact form we'll do what we can to help you out. There's a number of things that could be going on here.
02-09-2012 08:30 AM
I have the same friends names = numbers problem. I've tried the following:
uninstall delete app from facebook profile, reinstall
log out and uncheck remember me, logged back in a few times since
upgrade to premium
oddly i don't have this issue at home, only at work. Facebook is not blocked at my workplace and other people using spotify at my work don't have this issue.
Any more ideas would be much appreciated
02-09-2012 01:53 PM
08-10-2012 01:05 AM
I am having the same issues on Linux. With both the Windows client in Wine and the Linux client. I'm using an unsupported version of Linux, but have this same issue. It's not an issue for me on Windows or OS X 10.7. It's not a connection issue. No firewalls or antivirus. No proxies either.