Help - Accounts and Subscriptions

[Aggrieved]

Well I have just tried something that I saw suggested earlier....I normally use IE but tried Google Chrome instead and it has finally now let me unsubscribe.

Very odd that I had to download a different web browser to try and sort this situation, which has basically taken me ALL NIGHT to sort - what a complete pain in the backside.

This has completely altered my view of spotify. To see that SO MANY other people have the same problem of not being able to unsubscribe smells of skullduggery and seems like a way of conning subscribers out of money by not being able to unsubscribe in time so that you end up being fleeced of another £9.99.

Sorry to say I shall never use spotify again. EVER.

 Good luck hco-jacobde in getting it sorted. Maybe try what I did with using another browser?

[hco-jacobde]

Thank you for the help, sadly I've tried it. And besides, I spoke to my bank and they said they violate many rules. So if I get charged for another month, my bank will take this further and talk to them. It's against the law and I'm sure they'll get sue'd at some point.

[Meredith]

Hi Hco-Jacobde,

I've just responded to your email, but I can see you were also able to successfully cancel yesterday.

Anyone who is still having trouble cancelling please fill out our contact form so our payments team can help ASAP.