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Music Fan
mrpackman
Posts: 1
Registered: ‎16-04-2013

What happens when my creditcard expires

[ Edited ]

What happens when my credit-card expires, do you contact me to renew it or do my premium account expire?

 

Regards

 

Peter
Posts: 40,490
Kudos: 11,153
Solutions: 3,116
Registered: ‎03-07-2012

Re: What happens when my creditcard expires


mrpackman wrote:

What happens when my credit-card expires, do you contact me to renew it or do my premium account expire?

 

Regards

 


Hey! Welcome to the community :) 

 

If your card expires your next payment will probably fail and you will get an email to tell you so. Then you will need to resubscribe with another card.

 

If you have a new card already, you can change the card attached to your account (to prevent it from failing the payment and going back to free) from your online account

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

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Music Fan
lqst
Posts: 1
Registered: ‎04-06-2013

Re: What happens when my creditcard expires

When my credit card expired I got the following e-mail (I live in Sweden, not sure if the message looks the same world wide)

 

Dear Customer,

We've tried a number of times but have been unable to renew your Spotify subscription.

We will try to process this payment again over the next couple of days. Should the payment not be cleared soon, you'll start to hear ads and, if you had a Premium subscription, you'll lose access to Spotify on your mobile phone.

To prevent this, please contact your bank to find out why the transaction was refused, or set up a new payment method on your subscription page: https://www.spotify.com/account/subscription/

If you are currently paying with PayPal, please verify that you have a valid credit, debit or bank card connected to your PayPal account, as you can’t pay for your Spotify subscription with only your PayPal balance. http://www.paypal.com

Many thanks,

The Spotify Team

Should you experience further problems, please don't hesitate to contact Spotify Customer Service http://www.spotify.com/about/contact/contact-spotify-support/?payment

You can also find help from other Spotify users in the Spotify Support Forum http://community.spotify.com/

 

In my oppinion it could have been a bit more informative (since spotify know for a fact that the credit card is expired) however it was really easy to find how to update the credit card details on the /account/subscription pages.

 

The good thing is that there were no disruption in the service and no playlists were lost. So I guess as long as spotify have your current e-mail address you can keep rocking without worries.

Music Fan
night_tripper
Posts: 1
Registered: ‎16-07-2013

Re: What happens when my creditcard expires

I didn't get a notification at all. HAfter updating my card details all of my offline playlists need to be resynced. A fairly **bleep**ty user experience in my opinion
Joe
Posts: 14,179
Registered: ‎06-04-2013

Re: What happens when my creditcard expires

Is your email address in your account settings correct? Did you check your spam folder?


night_tripper wrote:
I didn't get a notification at all. HAfter updating my card details all of my offline playlists need to be resynced. A fairly **bleep**ty user experience in my opinion



Joe
I don't work for Spotify, I'm just here for the beer music

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