24-04-2012 01:28 PM
I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being done?
24-04-2012 04:13 PM
in my opinion you can forget to get "Help" or "Support" from Spotify.
I wrote around 10 emails to support in the last 4 weeks and up to now I did not get any answer.
They now why they don't publish a phone number.
In other communities a read from a lot of similar cases, where no help came from spotify, so the users finally deleted their account.
I will now give them a last chance by writing to a german IT magazine where I tell them about my experience with the - in my opinion - non-existing Spotify support.
They have a good product, they are too far away from the customer.
Wish you good luck.
24-04-2012 05:01 PM
24-04-2012 06:39 PM
24-04-2012 07:09 PM
02-05-2012 09:24 AM
More than 2 weeks ago from my first contact to spotify support I still did not get ANY reply.
I really can say, Spotify German Support is the worst I have ever seen in my opinion.
Unbelievable. Never seen something like that.
I now have reply from german computer magazine Heise CT. They will write an article about my experience.
02-05-2012 03:22 PM
Hi Gatemaster99- My colleague has just sent another email your way.
Please have a look in your personal inbox (as well as your SPAM) for that message--thanks!