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Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Why my account isn't deleted ?

[ Edited ]

Hello :)

I have sent a request with it : https://www.spotify.com/fr/about-us/contact/contact-spotify-support/, where I wrote (in French because I'm French) that I want to delete my account because I will recreate one other with a new email address (<<SNIP>> is the older one, coming from my old facebook account email deleted now). I precised that for the answer to reply to this temporary email :  <<SNIP>> . Two weeks later, no more reply from spotify... I have sent the same request today, but I want to know why it doesn't work... It is very urgent !

Thanks for reading (and sorry for my poor English)

 

[Edit - Email Address Removal - Peter]

Moderator
Richard
Posts: 4,203
Registered: ‎19-01-2012

Re: Why my account isn't deleted ?

Do you have the reference number for case you sent in?

It's possible our reply may simply have gone to the wrong email address. So I'll be happy to chase this up for you.
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Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Re: Why my account isn't deleted ?

"Do you have the reference number for case you sent in?"

Sorry, I don't understand :/ What is it ?

Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Re: Why my account isn't deleted ?

And what can I do more to delete it ?

Peter
Posts: 34,007
Kudos: 9,414
Solutions: 2,612
Registered: ‎03-07-2012

Re: Why my account isn't deleted ?

The reference/case number is an 8 digit number which will be in the automated email reply (normally in the subject line beside a #). 

 

I've also hidden those email addresses in your post from the public, just to stop you getting spammed. ;) 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


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Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Re: Why my account isn't deleted ?

The problem is that I have no access to my old email which is linked to this spotify account (in fact I deleted this email long time ago). I have a new temporary email in facebook but the older email is still the account mail.

So I can't receive the automatic reply... :/

Peter
Posts: 34,007
Kudos: 9,414
Solutions: 2,612
Registered: ‎03-07-2012

Re: Why my account isn't deleted ?

Ah sorry for the hassle here, would you be able to submit another form using this page making sure you use a working email address and let us know the case number here so we can get it chased up for you? 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


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Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Re: Why my account isn't deleted ?

Thanks ! I'll do it now !

Do I write it in French or in English ?

 

Peter
Posts: 34,007
Kudos: 9,414
Solutions: 2,612
Registered: ‎03-07-2012

Re: Why my account isn't deleted ?


adelfoot wrote:

Thanks ! I'll do it now !

Do I write it in French or in English ?

 


Totally up to you ;) 

Pretty sure Spotify do support in both languages, although if you can you might get a faster reply in english! 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Festival VIP
adelfoot
Posts: 12
Registered: ‎28-08-2013

Re: Why my account isn't deleted ?

Finally I wrote it in English :)

The number is # 00888637

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