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Hi
I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i can't change it to my name and picture. How do i change it back?
Helene
Solved! Go to Solution.
@Peter: When I go to the page to connect facebook manually, the page says I have already imported my fb friends and tells me to have fun! Then there's a link to go back to the account overview page.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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Still no resolution after reporting the problem to support.
Spotify may need a better support team...
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Still waiting on a resolution, 😕 what is the typical turn around on issues with spotify?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My account has this issue a disconected from facebook days ago but my wife name and photo still there on the app. i tried linking to my own FB account but the login opens a new window with "ok" and i does nothing else how do i remove this its reall bugging me?
I am having the same issue! My wife's name and photo are on my account, but she does not have one. I have tried disconnecting from Facebook and reinstalling but it is still there.
ok, it seems that my account was "magically" connected to her facebook account so while she logged in using her facebook usr and psw she dropped into mine. I just disconnected my account from her facebook but how can she reconnect to hers? Her username is: 1172648152
Thank youi very much!
@user-removed @richburk06 - Sounds like your profiles need refreshed or something which is something Spotify support will need to lend a hand with. Quickest way to get in touch is via Twitter: @SpotifyCares.
You can also get in touch with the customer services team directly using the online contact form and they will be able to lend a hand by email.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
@sashagandolfi - Your girlfriends account will have been lost when your accounts got merged. Not to worry, if you get in touch using either of the methods above the team will be able to fix that for her too.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Yeah wait in line for support.. I still have not got my issue fixed.
Submitting the info goes to a automaited deal and im sure puts you in line to get your issue fixed..
Im going to stick it out a little longer before i literally close out this spotify account and start a new one..
Hi. I have the wrong name and picture on my Spotify account. I have tried to go in to preferences and disconnect. The problem is when I try to connect again but with my facebook,nothing happends. The name I disconnected is still there and I can't connect another one. Can you fix it?
Best regards
Gustav
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hello again.
Can you please remove the wrong Facebook linked to my spotify? I have tried to disconnect and connect with my own but nothing happends. I have been trying for the last 4 days.
My spotify username is: Wreile 15
Thanks
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