Help - Accounts and Subscriptions

[avu · Accepted solution]

Hey *,

I'm trying to upgrade from Spotify Free to Premium, the page at https://www.spotify.com/de/get-spotify/go/premium/ asks for a password, yet I have no idea which. My Spotify Account is connected to Facebook so I tried using my FB password to no avail..

Any hints? Is it just broken right now?

[Meredith · Accepted solution]

Hey Avu-- I've just moved your post to this more relevant thread.

Please try changing the Internet browser you're using. Then head over to Facebook and make sure you're completely logged out.

Then give it another try from your subscription page.

[avu]

Logging out of facebook did the trick, thanks!

[cbear]

Just sent a contact form to Spotify, but I've tried all the suggestion listed like logging out of facebook and spotify and restarting everything, but I still am unable to upgrade to Premium for getting the "wrong password" error message when the password is absolutey not wrong. Do you know when this will be fixed?

[sixtenbruce]

Well you posted it was under maintenance 4 weeks ago but it still don't work...

[uraanimursu · Accepted solution]

I'm having the same problem. No matter what browser I'm using. Tried every solution I can think of.

Fix this asap...

[stabler]

I get "Login failed - wrong password" promted when aptemting to log in. I've got a "free account" and I DON*T HAVE FACEBOOK. So that can't be it.

I've also tried and reset my password - no luck there either.

I'm running Chrome.

Thanks for any help.

[Meredith · Accepted solution]

uraanimursu- I can see you were able to successfully upgrade to Premium today. What worked for you? A new browser or multiple tries?

stabler- Sounds as though you're having a different issue here. Are you trying to upgrade or simply sign into the Spotify app?

Please be sure you're using your 'stabler' username (not your email address). If the issue is logging into app, trying shutting down and reopening the app after the password change.

[Sinuce]

I think I found a solution. 

1. Open Firefox (not Chrome) 
2. Log out of Facebook 
3. Go to www.spotify.com and "log in with facebook" 

Therefrom I was able to purchase Spotify Ultimate without it saying "wrong password" :)

Eventually try to clear your Cache as well, under "Options -> Privacy -> Clear recent history"

[cbear]

I tried everything and nothing worked. John, in the Spotify service department, reset my entire account, incuding payment information and it worked perfectly the next time I tried to upgrade! He said Spotify is having lots of issues with all the international expansion. I definately recommend contacting their service department. Rosalind and John couldn't have been more polite and helpful. Worked with me until we got it fixed!