Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,When I try to log in using email address, I'm getting a message "The username or email you provided is not associated with an active Spotify account. " but when I try to sign up, I'm getting another message "This email is already connected to an a...
We have 2 emails linked to the plan manager but should only be one. As a result, the two are linked and only one person can use spotify at a time. We don't know how to remove the 2nd email from the plan manager account so she can create her own accou...
I created a new account in 2017. I asked to have my premium subscription transferred to my new account. The subscription was never deactivated from the old account. I have paid 9.99 per month since December 2017 on the account that hasn't been used. ...
Hi, There was an option on the webpage where i could see my devices where i downloaded the music and stored offline. Since last year or so i cant see that option and it would be really nice to see them again. When i download songs on a new device it ...
Someone added three songs to my playlist. On multiple occasions I have tried to delete them however they immediately appear again. What can I do about this?
PlanPremiumCountryPhilippinesDeviceHuaweiOperating SystemAndroid My Question or IssueI have been trhing to pay for premium in months having customer service didn't work I need help. I have the right amount and been paying the right way but it does no...
Hey, I've been given a spotify year's premium from The Times but I'm already a paying subscriber. To redeem the voucher do I first need to downgrade, or can I just redeem the offer? Thanks
I don’t know if it’s due to some A/B test or something. The name of the playlist that is currently playing disappear on the top of the playing page (above the album cover). I found that a small amount of people have the same issue. I have had this is...
PlanStudentCountryCanadaDeviceLenovo Yoga 6Operating SystemWindows 10 My Question or IssueI am currently on a Student Premium Plan in Canada, but I want to switch my payment method to United States credit card. When I try to change the region, I auto...
hello i have an account on my laptop, i just want to use my spotify on my phone also..but it’s not working on my phone that i have primium,it’s just working like that i don’t have primiumthank you pooyan
Plan Free/Premium Country ??? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Sistema operativoWindows 10 My Question or Issue Hi, like 2 days ago i have an issue when i opened up the app in my pc (windows 10) says that im not in the count...
cuando quiero pagar el plan de estudiantes no me deja porque dice que ya aproveche esa oferta y no la he utilizado nunca y aun asi no me deja obtener premiun de ninguna otra maneraPlanFree/PremiumCountry mexico Devicesamnsung a52Operating SystemAndro...
My Question or IssueI just checked my Spotify profile today and I noticed my follower count went from 5 (being my friends) to 197. Now, all bots with the name "ImBetter" and have no profile picture, and they only follow me. Is there any way that I ca...
I want to change my family account into duo account. Will I loose my listst if I change this? (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hello everyone, I am starting to get a bit tired to have to log in with my email and password every time. Isn't it possible to connect other media as login methods to one's account? If not this would be a truly valued new feature. Really annoying tha...
PlanPremium FamilyCountryUSADeviceAcer Chromebook (plus others) My Question or IssueI got an email (below). It didn't look very legit, but research says the mouseover links (wl.spotify) are legit, so I assume it is too. But... I don't log directly in...
Gostaria de saber com faço para modificar o cartão de pagamento. Modifiquei meu cartão atual (pois estava danificado), e gostaria de trocar a forma de pagamento para o novo cartão de crédito, porém não encontro esta opção no site da Spotify. Obrigada
As of a few weeks ago, my Spotify username has changed to be a series of random characters. I've read elsewhere that this is something to do with Facebook and whether or not you use Facebook to login. On my account page, it still says my username as ...
KkI cant block people at spotify, do you have the same problem? I dont have option blockPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue