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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398772 Views
  • 950 replies
  • 107 likes
  • Account
  • 398772 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171612 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171612 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

i cant login even though password etc correct

i reset my details and i am able to log into my phone browser but the app keeps telling me i am using incorrect login data. the same happens when i try logging in without my pw through my mail. just bought premium again aswell

  • Regular
  • i reset my details and i am able to log into my phone browser but the app keeps telling me i am using incorrect login data. the same happens when i try logging in without my pw through my mail. just ...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 5 replies
  • 1 likes
  • Account
  • 194 Views
  • 5 replies
  • 1 likes

my spotify on my echo dot keeps playing on my daughter's phone

I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.

  • Casual Listener
  • I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Account can't play certain songs

PlanPremiumCountryUSADeviceSamsung Galaxy S23 My Question or IssueMy account cannot play certain songs even though other accounts can. The only album with this problem is missing all but one song. The artist is not blocked. The first screenshot is wi...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S23     My Question or Issue My account cannot play certain songs even though other accounts can. The only album with this problem is...
  • osornios
  • Spotify Star
  • 140 Views
  • 4 replies
  • 1 likes
  • Account
  • 140 Views
  • 4 replies
  • 1 likes

Not my playlist

PlanPremiumCountryPolandDeviceiPhone 11Operating SystemiOS My Question or IssueSince about a month my playlist of favourites isn’t mine. I lost all of my favourite tracks and have someone else’s instead.

  • Visitor
  • Plan Premium Country Poland Device iPhone 11 Operating System iOS    My Question or Issue Since about a month my playlist of favourites isn’t mine. I lost all of my favourite trac...
  • Luan
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution why can't i make a spotify password when i want to connect it to my email?

I want to connect my email to my account, when im doing that, it says an error occured, i'm seeing the solutions online and it might be not like what i was looking for

  • Visitor
  • I want to connect my email to my account, when im doing that, it says an error occured, i'm seeing the solutions online and it might be not like what i was looking for
  • Joan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not working to login

PlanFreeCountryUSADeviceWindows 11/10 I've had to reset my password twice and when i leave the browser and reopen it I'm forced to login again and when doing so it says my username/email or password is incorrect or that my email isn't attached to any...

  • Visitor
  • Plan Free Country USA Device Windows 11/10     I've had to reset my password twice and when i leave the browser and reopen it I'm forced to login again and when doing so it says my ...
  • MihailY
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 148 Views
  • 1 replies
  • 0 likes

Changed countries and profile changed

PlanFree/Premium CountryGhana/Netherlands DeviceSamsung Galaxy S8 edge, Operating SystemAndroid Oreo My Question or IssueSpotify stopped accepting payments from my Ghanain account. Thus, my premium ended up expiring. Got logged out of my spotify beca...

  • Newbie
  • Plan Free/Premium   Country Ghana/Netherlands    Device Samsung Galaxy S8 edge,   Operating System Android Oreo   My Question or Issue Spotify stopped accep...
  • Luan
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
  • 96 Views
  • 1 replies
  • 0 likes

Cannot log in after first log out?! Cannot Reset password?

PlanShould be Premium / is free DeviceLaptopOperating SystemWindows 11 My Question or IssueDid I overwrite my account? Cannot log in. I just signed up for an spotify account. Then redeemed a gift card. Worked fine. I saved my password in password man...

  • Newbie
  • Plan Should be Premium / is free   Device Laptop Operating System Windows 11   My Question or Issue Did I overwrite my account? Cannot log in.   I just signed up for an spot...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer all playlists over to another account

My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdate, my gender etc. We now have graduated to a Family...

  • Casual Listener
  • My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdat...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country

PlanIndividual PremiumCountryPortugalMy Question or IssueI’ve moved from UK to Portugal last year. I want to change the country of my account but it doesn’t allow me because it says I’m not on a plan that allows me, but I’m already premium. How can I...

  • Visitor
  •   Plan Individual Premium Country Portugal My Question or Issue I’ve moved from UK to Portugal last year. I want to change the country of my account but it doesn’t allow me because it says...
  • Luan
  • Spotify Star
  • 145 Views
  • 5 replies
  • 0 likes
  • Account
  • 145 Views
  • 5 replies
  • 0 likes

Superuser Contribution How many devices can I run Spotify on with my premium individual account?

How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time?

  • Visitor
  • How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time? 
  • Simonsch
  • Newbie
  • 8447 Views
  • 2 replies
  • 0 likes
  • 8447 Views
  • 2 replies
  • 0 likes

Superuser Contribution Comment me connecter sur mon iphone avec un autre compte Spotify?

PlanFree/Premium premiumCountry France Device Iphone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)IOS 16.3My Question or Issuecomment me connecter sur Spotify avec un autre compte, autre ...

  • Visitor
  • Plan Free/Premium premium Country France   Device Iphone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 16.3 My...
  • Maria
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • Account
  • 62 Views
  • 1 replies
  • 0 likes

Bezahlt für Premium aber wurde automatisch gekündigt

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen.PlanenGratisprämieLandDeutschland Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betriebssystem(iOS 10, Android Oreo, ...

  • Visitor
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch angeben, desto einfacher wird es für uns, zu helfen. Planen Gratisprämie Land Deutschland  Gerät (iPhone 8, Samsung G...
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium
  • 61 Views
  • 1 replies
  • 0 likes

How do I sign up using my email that was attached to my former account?

I deleted my spotify premium account over 7 days ago. I want to sign back in using the same email. Spotify can't find my email when I click forgot password. If I try to sign up for a new account, spotify says the email is taken. How do I sign up usin...

  • Visitor
  • I deleted my spotify premium account over 7 days ago. I want to sign back in using the same email. Spotify can't find my email when I click forgot password. If I try to sign up for a new account, spo...
  • AdamDam
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo cambiar de país en la aplicación

Buenas, me he mudado de país con mi pareja y queremos tener el Spotify dúo, el cual no podemos ya que no puedo cambiar de país en la aplicación, ya he cambiado en el dispositivos en las apps adheridas pero de igual manera no me aparece la opción del ...

  • Visitor
  • Buenas, me he mudado de país con mi pareja y queremos tener el Spotify dúo, el cual no podemos ya que no puedo cambiar de país en la aplicación, ya he cambiado en el dispositivos en las apps adherida...
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Can't log in with correct password or reset my password

Hi,I made my Spotify account last week and set up a profile, but now I can't log into it using the correct password. If I try to reset my password, I don't receive the password reset email. I can't contact Spotify support about my account because I c...

  • Visitor
  • Hi, I made my Spotify account last week and set up a profile, but now I can't log into it using the correct password. If I try to reset my password, I don't receive the password reset email. I can...
  • Jose_M
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes