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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398654 Views
  • 948 replies
  • 107 likes
  • Account
  • 398654 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171585 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171585 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Superuser Contribution I can't log in to my account, I tried to change the password but it doesn't

I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?

  • Visitor
  • I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?
  • OscarDC
  • Moderator
  • 1114 Views
  • 27 replies
  • 0 likes
  • 1114 Views
  • 27 replies
  • 0 likes

Solved!! I lost all my 700+ followers

Hey everybody, I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed automaticly. But it has been a few weeks already and it stil...

  • Casual Listener
  • Hey everybody,   I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed ...
  • Xxxiren21
  • Casual Listener
  • 4386 Views
  • 9 replies
  • 0 likes
  • 4386 Views
  • 9 replies
  • 0 likes

A 2 year old problem! Spotify Account not linked to Facebook properly

Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity-empty-not-updating/td-p/5308639/page/38 This has been a...

  • Music Fan
  • Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity...
  • Zot
  • Newbie
  • 1186 Views
  • 5 replies
  • 10 likes
  • Account
  • 1186 Views
  • 5 replies
  • 10 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • OscarDC
  • Moderator
  • 240 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 240 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium account did disappear since February 2024

PlanFree/PremiumCountryGermany / FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI travelled beginning of February from Hamburg in Germany to France and realized that my premium account does not exist anymore. I still paid for i...

  • Newbie
  •   Plan Free/Premium Country Germany / France Device Samsung Galaxy Operating System Android   My Question or Issue I travelled beginning of February from Hamburg in Germany to Fr...
  • MihailY
  • Moderator
  • 229 Views
  • 4 replies
  • 1 likes
  • Premium
  • 229 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution my username permanently changed

my current username is k***********************qbut it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.

  • Casual Listener
  • my current username is k***********************q but it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.
  • Maxim
  • Spotify Star
  • 246 Views
  • 5 replies
  • 0 likes
  • Login
  • 246 Views
  • 5 replies
  • 0 likes

Hi I have invited family member to join premium family (live at same address) but the invite link do

Hi I have invited family member to join premium family (live at same address) but the invite link doesn't work when they receive email. It says error 404 - page does not exist

  • Visitor
  • Hi I have invited family member to join premium family (live at same address) but the invite link doesn't work when they receive email.  It says error 404 - page does not exist
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium
  • 81 Views
  • 1 replies
  • 0 likes

Spotify Duo account repeatedly being logged out from Tesla

PlanPremiumCountryUK My Question or IssueI have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any issue. I recently upgraded to a Spotify Duo account and now I am re...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I have been using my reguilar Spotify account successfully across multiple devices, including my Model S Tesla, for several years without any...
  • jfidanza
  • Newbie
  • 348 Views
  • 5 replies
  • 1 likes
  • Account
  • 348 Views
  • 5 replies
  • 1 likes

I want to cancel the monthly charges to my card and pay on annual basis

I have the premium individual account, and I am charged on monthly basis. I want to cancel the monthly payments and pay on annual basis (once a year payment plan). How do I do this?

  • Visitor
  • I have the premium individual account, and I am charged on monthly basis. I want to cancel the monthly payments and pay on annual basis (once a year payment plan). How do I do this?
  • kaworu_bloodpaw
  • Roadie
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot change email associated with account

Hello, I've been trying to change my email but every time I try to save it it pulls a warning message on top "We cannot perform this action at the moment"

  • Visitor
  • Hello, I've been trying to change my email but every time I try to save it it pulls a warning message on top "We cannot perform this action at the moment"
  • Joan
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problema com configurações

Então, eu entrei hoje nas configurações e e encontrei isto (atualmente indisponível), então fiquei me perguntando o que aconteceu pois isso nunca ocorreu. Eu uso o Spotify Premium para estudantes.

  • Casual Listener
  • Então, eu entrei hoje nas configurações e e encontrei isto (atualmente indisponível), então fiquei me perguntando o que aconteceu pois isso nunca ocorreu. Eu uso o Spotify Premium para estudantes.&nb...
  • gabrieldezorzi
  • Visitor
  • 6036 Views
  • 19 replies
  • 0 likes
  • Premium
  • 6036 Views
  • 19 replies
  • 0 likes

Solved!! How do i make my followers make me unfollow

i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one

  • Visitor
  • i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login fail

My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried to reconnect I got the same error. Has anyone had t...

  • Casual Listener
  • My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried ...
  • Vasil
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Playing simultaneously different music on 2 devices

Hi there, I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different account then ? Could I do it with the same email address or do ...

  • Visitor
  • Hi there,   I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different acc...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

i work for a record label and we want to set up a verified user account

i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account

  • Visitor
  • i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution ad free for 30 mins, whoops we meant 3 songs...?

this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...

  • Newbie
  • this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play c...
  • ViktorG
  • Casual Listener
  • 2152 Views
  • 4 replies
  • 4 likes
  • 2152 Views
  • 4 replies
  • 4 likes

Superuser Contribution Cannot edit login method

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMy Current login is using Facebook, however I want to remove this so have tried to change my login method to email/password. I can fill in the email, but after filling in the ...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue My Current login is using Facebook, however I want to remove this so have tried to change my login ...
  • Eni
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 131 Views
  • 1 replies
  • 0 likes