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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398637 Views
  • 948 replies
  • 107 likes
  • Account
  • 398637 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171579 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171579 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

Solved!! Account hacked

Hello everybodyMy account is hacked. Idk how but everyday when i enter spotify i find a playstation playing music everydayEven i find my liked music had gone "see the picture down"I don't know what to do ??? I lost itPls help ( should i delete it or ...

  • Casual Listener
  • Hello everybody My account is hacked. Idk how but everyday when i enter spotify i find a playstation playing music everyday Even i find my liked music had gone "see the picture down" I don't know...
  • AdamDam
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Officially Launch on South Korea Today, but seems got critical issue in Account Registration

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issuethere's no announcement of tip message in Spotify's Account Registration page on Korean Language.there's no describtion of Spotify's Nickname system and warning messa...

  • Visitor
  • Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue there's no announcement of tip message in Spotify's Account Registration page on Korean La...
  • Mihail
  • Spotify Legend
  • 1455 Views
  • 7 replies
  • 1 likes
  • Account
  • 1455 Views
  • 7 replies
  • 1 likes

[iOS][Search] Hey Spotify in Norway

Can you make hey Spotify accessible in Norway? That would be fantastic 

  • Newbie
  • Can you make hey Spotify accessible in Norway? That would be fantastic 
  • Letmedrum
  • Gig Goer
  • 240 Views
  • 1 replies
  • 0 likes
  • iOS
    Search
  • 240 Views
  • 1 replies
  • 0 likes

ELIMINAR DISPOSITIVOS

Cómo puedo eliminar dispositivos conectados q ya no tengo???

  • Visitor
  • Cómo puedo eliminar dispositivos conectados q ya no tengo???
  • Luan
  • Spotify Star
  • 1082 Views
  • 2 replies
  • 1 likes
  • 1082 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connect Spotify to a Device

I have my spotify connected to a couple of Excho devices along with my iPhone. One of the echo devices is in the lounge in my home (which is used by the family in general).If I'm out listening to spotify on my phone and someone at home uses the echo ...

  • Casual Listener
  • I have my spotify connected to a couple of Excho devices along with my iPhone. One of the echo devices is in the lounge in my home (which is used by the family in general). If I'm out listening to...
  • Alex
  • Spotify Legend
  • 362 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 362 Views
  • 3 replies
  • 1 likes

Superuser Contribution DISCOVERED FAKE STREAMING ARTISTS

Hi Spotify,I want to give you a tip, that I found many artists, which are doing STREAM FRAUD at a high level. They are doing this for years and where not detected yet. They fake streaming your service with a special method.I have made a playlist in s...

  • Casual Listener
  •   Hi Spotify, I want to give you a tip, that I found many artists, which are doing STREAM FRAUD at a high level. They are doing this for years and where not detected yet. They fake...
  • Novy
  • Moderator
  • 530 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 530 Views
  • 2 replies
  • 1 likes

Forgot my password and my email password too

Hello! My problem is that I can not log in into my registered email address, and I forgot my Spotify account password, so I'm not receiving the email about password changing. What should I do? I know that I can just simply create a new accound, but i...

  • Casual Listener
  • Hello!   My problem is that I can not log in into my registered email address, and I forgot my Spotify account password, so I'm not receiving the email about password changing. What should I d...
  • AdamDam
  • Spotify Star
  • 524 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 524 Views
  • 3 replies
  • 0 likes

someone is using my account and changing my password isn't working

PlanPremiumCountryUSADeviceiphone 6s, macbook air My Question or Issue someone has been listening to stuff on my account, interrupting my songs. i tried logging out all devices and changing my password but they're still using it. in "my devices" they...

  • Newbie
  •   Plan Premium Country USA Device iphone 6s, macbook air     My Question or Issue   someone has been listening to stuff on my account, interrupting my songs. i tried lo...
  • AdamDam
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme Yaptım ama premium gelmedi (Turkish)

Merhaba 06.09.2017 tarihinde premium aldım ancak herhangi bir premium gelmedi ilgilenirseniz sevinirim. hesabım

  • Newbie
  • Merhaba 06.09.2017 tarihinde premium aldım ancak herhangi bir premium gelmedi ilgilenirseniz sevinirim.  hesabım <snip - moderator edit>  
  • Eni
  • Moderator
  • 14673 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 14673 Views
  • 2 replies
  • 0 likes

Spotify took money for twice on me and i cant use my account as a premium

Hello i have a trouble about my account and premium payment. I bought Spotify Premium Duo membership in today and spotify took money for twice on me. My bank is send me a payment message but Spotify didin't send me mail about payment to my mail accou...

  • Newbie
  • Hello i have a trouble about my account and premium payment. I bought Spotify Premium Duo membership in today and spotify took money for twice on me. My bank is send me a payment message but Spotify ...
  • MauriceMV
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display Name not Shown with Link

I do not like my real name (from Facebook) showing when I share playlist links with people in other social groups, so I found where I could change the 'Display Name' in Spotify. It only partially works. The display name shows on my literal profile, b...

MyrddinDerwydd_2-1614399964990.png MyrddinDerwydd_1-1614399907609.png
  • Regular
  • I do not like my real name (from Facebook) showing when I share playlist links with people in other social groups, so I found where I could change the 'Display Name' in Spotify. It only partially wor...
  • CarlosE
  • Moderator
  • 560 Views
  • 3 replies
  • 1 likes
  • Other
    Security
  • 560 Views
  • 3 replies
  • 1 likes

Can two artist accounts be merged together?

I released a single to Spotify under two artists as a collaboration. Upon uploading it posted it under my artist page like it's meant to but it created a duplicate artist account for my friend instead of uploading it under his artist page.Is it possi...

  • Newbie
  • I released a single to Spotify under two artists as a collaboration. Upon uploading it posted it under my artist page like it's meant to but it created a duplicate artist account for my friend instea...
  • AdamDam
  • Spotify Star
  • 2795 Views
  • 1 replies
  • 0 likes
  • Account
  • 2795 Views
  • 1 replies
  • 0 likes

Security and Customer Service

I was hacked recently and think that Spotify needs to personally, within the company, work on its security. The hack happened two-three days after I finally signed up for Premium.In addition I would have liked to delete the data from when the hacker ...

  • Visitor
  • I was hacked recently and think that Spotify needs to personally, within the company, work on its security.  The hack happened two-three days after I finally signed up for Premium. In addition ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web player (chrome) problem (virus/hack/crash)

I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player. In the image attached you can see how many web players are opened in my account. Tried closing all account access, without luky. I ju...

  • Casual Listener
  • I have this problem for like 1 month. When I open my Spotify it's playing some random Playlist opened in web player.    In the image attached you can see how many web players are opened i...
  • Jos3rrin_23
  • Visitor
  • 33248 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 33248 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Changing Country

PlanPremiumCountryAzerbaijanMy QuestionHello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country from Portugal to Azerbaijan on Spotify. Although I changed it f...

  • Newbie
  • Plan Premium Country Azerbaijan My Question Hello, I previously used Spotify premium in Portugal, and I currently live in Azerbaijan. As Spotify is available here I want to change the country fr...
  • Eni
  • Moderator
  • 788 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 788 Views
  • 3 replies
  • 0 likes

country change and payment update failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

  • Casual Listener
  • Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am...
  • MattSuda
  • Spotify Star
  • 514 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 514 Views
  • 2 replies
  • 0 likes

can't change my country from usa to canada! HELP

Hello, I had signed up under usa a while ago when I was visiting a friend. Now that Spotify is in canada I want to use it, but it will not let me change the country. It is greyed out and does not let me select the country in the profie. I have follow...

  • Casual Listener
  • Hello,    I had signed up under usa a while ago when I was visiting a friend.  Now that Spotify is in canada I want to use it, but it will not let me change the country.  It i...
  • MattSuda
  • Spotify Star
  • 1505 Views
  • 6 replies
  • 0 likes
  • 1505 Views
  • 6 replies
  • 0 likes

Impossible to change my country settings

I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with France which is my home country and where I created my accoun...

Screen Shot 2016-03-01 at 12.07.09.png
  • Newbie
  • I am used to live in different countries and it wasn't a problem, I just needed to change the country in my profile account. Butsince 2-3 weeks now I can't do that anymore, I am stuck with Franc...
  • MattSuda
  • Spotify Star
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Solved!! Spotify in Cambodia

Hi all,currently in Cambodia for 4 months, I can't log into my spotify account anymore since yesterday. It asks me to update my profile but I can't change the country. The only choice that I have is "France", my home country. Any solution? I have a f...

  • Newbie
  • Hi all, currently in Cambodia for 4 months, I can't log into my spotify account anymore since yesterday. It asks me to update my profile but I can't change the country. The only choice that I have i...
  • MattSuda
  • Spotify Star
  • 11710 Views
  • 2 replies
  • 1 likes
  • 11710 Views
  • 2 replies
  • 1 likes

Inactive account

Hi all, My premium account is blocked due to missing the payment since then I'm not able to login anymore. The option 'Forgot my password' didn't work, unfortunately. Somehow I never receive the e-mail (already checked the spam folder). Are there peo...

  • Newbie
  • Hi all,    My premium account is blocked due to missing the payment since then I'm not able to login anymore. The option 'Forgot my password' didn't work, unfortunately. Somehow I never r...
  • MattSuda
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes