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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398814 Views
  • 950 replies
  • 107 likes
  • Account
  • 398814 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171642 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171642 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Spotify Legend
  • 1078 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1078 Views
  • 3 replies
  • 0 likes

Solved!! Automatically logged out but only know my username

PlanPremiumCountryDenmark DeviceiPhone 11Operating SystemiOS 14.2 My Issue So I was automatically logged out on both the app on Iphone and open.spotify.com which are the methods I use for Spotify. Now, hours later I still have no idea how to retrieve...

  • Visitor
  • Plan Premium Country Denmark   Device iPhone 11 Operating System iOS 14.2   My Issue   So I was automatically logged out on both the app on Iphone and open.spotify.com whic...
  • MauriceMV
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Login
  • 436 Views
  • 1 replies
  • 0 likes

Dont get a password change email

Hey guys,a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.PlanPremiumCountryGermanyD...

  • Regular
  • Hey guys, a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is...
  • Billy-J
  • Spotify Star
  • 679 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 679 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't load friends to follow

PlanPremiumCountryCanadaDeviceDell XPS 13, ASUS ZenFone 3Operating SystemWindows 10, Android 8.0 My Question or IssueI keep getting the error message "Sorry, we couldn't load friends to follow" every time I click the "Find Friends" button in the desk...

  • Casual Listener
  • Plan Premium Country Canada Device Dell XPS 13, ASUS ZenFone 3 Operating System Windows 10, Android 8.0   My Question or Issue I keep getting the error message "Sorry, we couldn't...
  • Ver
  • Spotify Legend
  • 10302 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 10302 Views
  • 6 replies
  • 0 likes

Can't log in with Spotify username

PlanPremiumCountryUKDeviceiMacOperating SystemOSX. High Sierra My Question or IssueCan't log in with my Spotify username.Have to use Facebook settings.

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System OSX. High Sierra   My Question or Issue Can't log in with my Spotify username.Have to use Facebook settings. 
  • Keanu_C
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to be able to change my Spotify email

I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. Contacting Spotify is useless because they will jus...

  • Regular
  • I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. ...
  • Jeremy
  • Spotify Legend
  • 1436 Views
  • 8 replies
  • 4 likes
  • Account
    Free
  • 1436 Views
  • 8 replies
  • 4 likes

Need Help - email changed

PlanPremiumCountryUSDevicePC/GALAXYOperating SystemWindows 10 My Question or IssueYour previous email address was: **bleep**It's now: **bleep** If you meant to do that, then no worries. It's business as usual for you. If this wasn't you,**bleep** to ...

  • Visitor
  •   Plan Premium Country US Device PC/GALAXY Operating System Windows 10   My Question or Issue Your previous email address was: **bleep** It's now: **bleep** &nbs...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 301 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Have a forgotten account click on this

what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.

  • Regular
  • what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.    
  • chrismurray
  • Composer
  • 304 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! My account was compromised

My account had been compromised!PlanFree/PremiumCountryUnited StatesDeviceDell Inspiron 3583Operating SystemWindows 10 (S mode) My Question or IssueMy Spotify account for three years from when I started using it was used by somebody else, which inclu...

  • Visitor
  • My account had been compromised! Plan Free/Premium Country United States Device Dell Inspiron 3583 Operating System Windows 10 (S mode)   My Question or Issue My Spotify account for t...
  • AdamDam
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
  • 489 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting downloaded albums

I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting all the albums that I’ve downloaded onto my phone. S...

  • Newbie
  • I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting a...
  • Jose_M
  • Spotify Star
  • 566 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 566 Views
  • 1 replies
  • 1 likes

Unable to play albums,songs,playlists

Hi there.Having problems with the for example,, The KLF,, LP's or songs at all;(Don't know why, but if I type KLF or any song of theirs, shows nothing or ,,unable to play,, wth.???Can anyone tell me what's is all about??Also if I find an album is all...

  • Casual Listener
  • Hi there. Having problems with the for example,, The KLF,, LP's or songs at all;( Don't know why, but if I type KLF or any song of theirs,  shows nothing or ,,unable to  play,, wth.??? C...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Unable to like/vote signed in

This a question I wanted to ask, you can view the Social version here.PlanFree CountryUSADeviceiPhone XOperating SystemiOS My Question or IssueThe only way I'm able to like/vote is when I sign out, once signed out, when I click like/vote I get redire...

  • Music Fan
  • This a question I wanted to ask, you can view the Social version here. Plan Free  Country USA Device iPhone X Operating System iOS    My Question or Issue The only way I'm...
  • Billy-J
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
  • 393 Views
  • 1 replies
  • 0 likes

cant login with correct email and password

I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I already tried to change the password and log in aga...

  • Regular
  • I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I ...
  • AdamDam
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 497 Views
  • 1 replies
  • 0 likes

cover left bottom doesn't jump to song in list anymore after update

hi, after latest update, clicking the song cover left bottom of the screen, doesn't make it jump anymore to the list and line where the song is playing. Please correct. Thanks!

  • Music Fan
  • hi, after latest update, clicking the song cover left bottom of the screen, doesn't make it jump anymore to the list and line where the song is playing. Please correct. Thanks!
  • Ixian
  • Music Fan
  • 543 Views
  • 10 replies
  • 0 likes
  • 543 Views
  • 10 replies
  • 0 likes

Update Email in Spotify

PlanPremium FamilyCountryPhilippines DeviceSamsung S10+Operating SystemAndroid 10 My Question or IssueI registered using Facebook and changed my email address a few months ago and I saw that it may take up to 48 hours before it reflects on Spotify. I...

  • Casual Listener
  • Plan Premium Family Country Philippines   Device Samsung S10+ Operating System Android 10   My Question or Issue I registered using Facebook and changed my email address a few mo...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 3 replies
  • 0 likes
  • Account
  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please let us block followers

It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.

  • Visitor
  • It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.
  • kaapponsah
  • Casual Listener
  • 2029 Views
  • 7 replies
  • 17 likes
  • Account
    Other
  • 2029 Views
  • 7 replies
  • 17 likes

Superuser Contribution Lyrics does not work

PlanPremiumCountryHong KongDeviceiPhone 12Operating SystemiOS 14.2.1 My Question or IssueMy lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend with same phone as me got the lyrics while I didn't when playing the same so...

  • Newbie
  • Plan Premium Country Hong Kong Device iPhone 12 Operating System iOS 14.2.1   My Question or Issue My lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend ...
  • Mario
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 1 likes
  • Account
  • 567 Views
  • 3 replies
  • 1 likes

Superuser Contribution Letra não funciona.

A função letra não funciona apenas na minha conta. Ja entrei em outras contas no mesmo dispositivo e a função está presente. O erro insiste apenas na minha conta.PlanPremiumCountryBrasil DeviceiPhone XROperating SystemiOS 14.2 My Question or Issue

  • Casual Listener
  • A função letra não funciona apenas na minha conta. Ja entrei em outras contas no mesmo dispositivo e a função está presente. O erro insiste apenas na minha conta. Plan Premium Country Brasil &nb...
  • Mihail
  • Spotify Legend
  • 687 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 687 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème , identifiant incorrect

Bonjour , j’ai un souci avec mon compte prenium , hier j’étais connecté à mon compte pour écouter de la musique et 1h après j’ai été déconnecté seul de mon compte et quand j’ai voulu me reconnecter ça me met que mon nom d’utilisateur est incorrect , ...

  • Casual Listener
  • Bonjour , j’ai un souci avec mon compte prenium , hier j’étais connecté à mon compte pour écouter de la musique et 1h après j’ai été déconnecté seul de mon compte et quand j’ai voulu me reconnecter ç...
  • Jeremy
  • Spotify Legend
  • 1327 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1327 Views
  • 3 replies
  • 0 likes

My playlists are gone

PlanPremiumCountry - Italy/UK Device(iPhone 8, Macbook Air 2013)Operating System(iOS 14.2, ) My Question or IssueMy playlists are gone from both my IOS account and web. I tried to go to "recover playlist" but there is not playlist ever cancelled.

  • Visitor
  • Plan Premium Country - Italy/UK   Device (iPhone 8,  Macbook Air 2013) Operating System (iOS 14.2, )   My Question or Issue My playlists are gone from both my IOS account and...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium
  • 286 Views
  • 1 replies
  • 0 likes