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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394519 Views
  • 941 replies
  • 107 likes
  • Account
  • 394519 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170045 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170045 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98654 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98654 Views
  • 68 replies
  • 10 likes

Solved!! Total Lost :( How can i write a Spotify User? How can I merge previous publications in one account?

PlanFree / Spotify for ArtistsCountryGermanyDevicePCOperating SystemWin 10 My Question or IssueNever was so lost before, i always thought i know how to compute - **bleep** i am so sorryI think i have a Spotify for Artist from Distrokid named "Magical...

  • Casual Listener
  • ...fter uploading but not for public open? Is that the only way for Spotify Playlists? And whats with other publications of other artists and songs years ago? They are still on Spotify with a other l...
  • MagicalKids
  • Casual Listener
  • 736 Views
  • 2 replies
  • 0 likes
  • Account
  • 736 Views
  • 2 replies
  • 0 likes

Superuser Contribution how to cancel my account without facebook

hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using facebook" however this just brings up a mistake popup. ple...

  • Visitor
  • hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using f...
  • Elena
  • Moderator
  • 1295 Views
  • 4 replies
  • 0 likes
  • 1295 Views
  • 4 replies
  • 0 likes

can not cancel subscription

Hey,I have enjoyed 30 days free trial of the premium membership.I've enjoyed it, but decided not to keep it.My problem is however, that I can not seem to cancel it. When I try to cancel my subscription, the systems asks me verify by entering my passw...

  • Newbie
  • Hey, I have enjoyed 30 days free trial of the premium membership.I've enjoyed it, but decided not to keep it. My problem is however, that I can not seem to cancel it.   When I try to cancel ...
  • Benlee12123b
  • Composer
  • 1571 Views
  • 3 replies
  • 0 likes
  • 1571 Views
  • 3 replies
  • 0 likes

Premium account

I'm trying to cancel my premium account but it will not accept my password I'm using my facebook email and password for my spotfy account need help want to remove premium account

  • Newbie
  • I'm trying to cancel my premium account but it will not accept my password I'm using my facebook email and password for my spotfy account need help want to remove premium account
  • Benlee12123b
  • Composer
  • 1943 Views
  • 2 replies
  • 0 likes
  • 1943 Views
  • 2 replies
  • 0 likes

Lets discuss Facebook

I find this forum a welcomed news, great thing and the most things Spotify have changed - I haven't had problems with. When the free-model disappeared I might have been a little disappointed but that was understandable, and what made me an premium su...

  • Regular
  • I find this forum a welcomed news, great thing and the most things Spotify have changed - I haven't had problems with. When the free-model disappeared I might have been a little disappointed but that...
  • Benlee12123b
  • Composer
  • 1166 Views
  • 1 replies
  • 0 likes
  • 1166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re Podcast - Anchor creating an account on Spotify that I cannot access

Hello,I started using Anchor and I put some podcasts up on it and they were automatically distributed to several music platforms, including Spotify. Now, when I go onto Spotify I can see the new account that Anchor created with the podcasts. However,...

  • Visitor
  • Hello, I started using Anchor and I put some podcasts up on it and they were automatically distributed to several music platforms, including Spotify. Now, when I go onto Spotify I can see the new ac...
  • Alex
  • Spotify Legend
  • 2221 Views
  • 2 replies
  • 0 likes
  • Account
  • 2221 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My account keeps getting hacked

PlanFreeCountryRomaniaDeviceSamsung galaxy J6+(2018)Operating SystemAndroid 10 My Question or IssueMy account keeps getting hacked despite the fact that my password is 40 characters long whit symbols numbers uppercase and lowercase .etc.I followed th...

  • Visitor
  •   Plan Free Country Romania Device Samsung galaxy J6+(2018) Operating System Android 10   My Question or Issue My account keeps getting hacked despite the fact that my password i...
  • Alex
  • Spotify Legend
  • 2861 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 2861 Views
  • 9 replies
  • 0 likes

Superuser Contribution Discover Weekly always has a finnish music, but never norwegian. I live in Norway!

Hi, I use Discover Weekly on a weekly basis, and I enjoy this feature very much. But, every new week, there is always a finnish song or two in my Discovery Weekly, but never a norwegian song. And I live in Norway!!Why does Spotify's Discover Weekly a...

  • Newbie
  • Hi,   I use Discover Weekly on a weekly basis, and I enjoy this feature very much. But, every new week, there is always a finnish song or two in my Discovery Weekly, but never a norwegian song...
  • Alex
  • Spotify Legend
  • 1009 Views
  • 5 replies
  • 3 likes
  • Premium
  • 1009 Views
  • 5 replies
  • 3 likes

Superuser Contribution About music language

Hey spotifyI live in Maharashtra, IndiaI don't understand HindiI can only understand marathi and little bit English but spotify keep showing me Hindi content on my home page kindly please help me with it.

  • Casual Listener
  • Hey spotify I live in Maharashtra, India I don't understand Hindi I can only understand marathi and little bit English but spotify keep showing me Hindi content on my home page kindly please help ...
  • avrahul
  • Casual Listener
  • 556 Views
  • 5 replies
  • 1 likes
  • 556 Views
  • 5 replies
  • 1 likes

[iOS][Connect] downloading on another device

I can't remember my password, can't find 'reset password and so can't download Spotify to another device.Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is about to expire (in 2018) when it has current card det...

  • Visitor
  • I can't remember my password, can't find 'reset password and so can't download Spotify to another device. Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is a...
  • Bella_K
  • Composer
  • 421 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 421 Views
  • 1 replies
  • 0 likes

Something went wrong

I want to put my artist profile on my own. When connecting my Instagram account, I get the error in the image below. I do not encounter this problem when connecting to my Twitter account.https://ibb.co/hYQxP3j

  • Casual Listener
  • I want to put my artist profile on my own. When connecting my Instagram account, I get the error in the image below. I do not encounter this problem when connecting to my Twitter account. https://ib...
  • Exampations
  • Casual Listener
  • 1012 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 1012 Views
  • 4 replies
  • 0 likes

'Fake' Verified Spotify Facebook Page?

Hello!Sorry if this is the wrong forum to post in. I am currently in Bangladesh, where Spotify is not currently available. A few days ago, a verified Facebook page for Spotify has opened up named 'Spotify Bangladesh,' and since then has gone viral. S...

  • Visitor
  • Hello! Sorry if this is the wrong forum to post in. I am currently in Bangladesh, where Spotify is not currently available. A few days ago, a verified Facebook page for Spotify has opened up named...
  • Bella_K
  • Composer
  • 742 Views
  • 1 replies
  • 0 likes
  • Other
  • 742 Views
  • 1 replies
  • 0 likes

Lost account

PlanPremiumCountryUAEDeviceSamasung Galaxy S9 PlusOperating SystemAndriod My Question or IssueI recently purchased premium duo account, but my wifes account didn't want to log into duo. When we managed to figure this out, my spotify is now logged out...

  • Visitor
  • Plan Premium Country UAE Device Samasung Galaxy S9 Plus Operating System Andriod   My Question or Issue I recently purchased premium duo account, but my wifes account didn't want to lo...
  • Billy-J
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 477 Views
  • 1 replies
  • 0 likes

Cannot login to iphone

PlanpremiumCountryIrelandDevice(iPhone 8Operating System(iOS 10 My Question or IssueHello there, for a while I could not get connected to the music on the mobile app no matter what I tried.So I logged out - big problem - cannot get back in !I went to...

  • Casual Listener
  • Plan premium Country Ireland Device (iPhone 8 Operating System (iOS 10   My Question or Issue Hello there, for a while I could not get connected to the music on the mobile app no matte...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Login
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving survey for gift card after listening to "Spotify Playlist for Research" playlist

PlanFreeCountryUnited KingdomOperating SystemWindows 10 My Question or IssueReceived an email the other day (see attachment). I'm assuming this is legit, as the playlist is made by a verified account and I've no reason to believe the email is spoofed...

  • Music Fan
  • Plan Free Country United Kingdom Operating System Windows 10   My Question or Issue Received an email the other day (see attachment). I'm assuming this is legit, as the playlist is made ...
  • Shaun0fTheDead
  • Casual Listener
  • 936 Views
  • 5 replies
  • 0 likes
  • Free
    Other
  • 936 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Change custom url

PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening I would like to know how to change the custom url of the account Example i'v...

  • Music Fan
  •   Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Terrantino
  • Regular
  • 231292 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 231292 Views
  • 9 replies
  • 0 likes

Solved!! Premium subscription cancellation

Hello,I currently have a problem. I have several Spotify accounts so one with which I took a premium subscription. The problem is that I would like to cancel this premium subscription but I do not know under which email address I registered, so I can...

  • Casual Listener
  • Hello, I currently have a problem. I have several Spotify accounts so one with which I took a premium subscription. The problem is that I would like to cancel this premium subscription but I do not ...
  • Billy-J
  • Spotify Star
  • 658 Views
  • 5 replies
  • 1 likes
  • 658 Views
  • 5 replies
  • 1 likes

Featured music on profile?

Hey everyone does anybody know how I can place the songs I’m featured in on my profile, I’d love for my featured music to be on my Spotify profile. Is this possible? Thanks

  • Casual Listener
  • Hey everyone does anybody know how I can place the songs I’m featured in on my profile, I’d love for my featured music to be on my Spotify profile. Is this possible? Thanks 
  • Billy-J
  • Spotify Star
  • 809 Views
  • 1 replies
  • 1 likes
  • 809 Views
  • 1 replies
  • 1 likes

Need help setting up separate account for kids

PlanPremium FamilyCountryUSAMy Question or IssueI have a premium family plan and want to set up a separate username account for my grandkids. However, every time I send an invite (I've tried sending it to my primary email account and my work email) i...

  • Visitor
  • Plan Premium Family Country USA My Question or Issue I have a premium family plan and want to set up a separate username account for my grandkids.  However, every time I send an invite (I'v...
  • Maxim
  • Spotify Star
  • 384 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 384 Views
  • 1 replies
  • 1 likes