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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398189 Views
  • 947 replies
  • 107 likes
  • Account
  • 398189 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171350 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171350 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99062 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99062 Views
  • 68 replies
  • 10 likes

I cannot cancel my premium yesterday, and today my account is paid. Can i be refunded?

I cannot cancel my premium yesterday, the system likes be lagged, and today my account is paid althoud i tried to cancel. Can i be refunded?

  • Newbie
  • I cannot cancel my premium yesterday, the system likes be lagged, and today my account is paid althoud i tried to cancel. Can i be refunded?
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

Facebook account was hacked need to remove it from spotify

So my spotify account was created with my original facebook account which I no longer have access to being that it was hacked. I just want to migrate my entire spotify to my new facebook account and get rid of the old one completely but I dont see an...

  • Visitor
  • So my spotify account was created with my original facebook account which I no longer have access to being that it was hacked. I just want to migrate my entire spotify to my new facebook account and ...
  • Billy-J
  • Spotify Star
  • 1007 Views
  • 1 replies
  • 1 likes
  • Account
  • 1007 Views
  • 1 replies
  • 1 likes

Solved!! Use one credit card for multiple account

Checking for most recent info as last time I see this asked was several years ago. Can I pay for multiple accounts with one credit card?(Spotify family is not available in my area)

  • Casual Listener
  • Checking for most recent info as last time I see this asked was several years ago.  Can I pay for multiple accounts with one credit card? (Spotify family is not available in my area)
  • Billy-J
  • Spotify Star
  • 856 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 856 Views
  • 1 replies
  • 0 likes

[Account] Login Trouble

PlanFreeCountryUSADeviceiPhone XOperating SystemIOS14 My Question or IssueI’m logged in a separate account because my old account, Abdanni, won’t let me log in. The only problem is that I never changed my password at all. On top of that, whenever I r...

  • Newbie
  •   Plan Free Country USA Device iPhone X Operating System IOS14   My Question or Issue I’m logged in a separate account because my old account, Abdanni, won’t let me log in. The o...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution A lot of devices (not mine)

PlanPremiumCountryRussiaDeviceSamsung A40, PCOperating SystemAndroid 10, Windows 10 My Question or IssueHello. There are VERY many browsers in the device list in the application on a computer or smartphone. These are not my browsers, not my devices. ...

  • Casual Listener
  • Plan Premium Country Russia Device Samsung A40, PC Operating System Android 10, Windows 10   My Question or Issue Hello. There are VERY many browsers in the device list in th...
  • alexander
  • Spotify Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 578 Views
  • 3 replies
  • 0 likes

Deleting an account

Windows 10 My Question or Issue2 weeks ago I deleted my Spotify account because it had a random generated name, so I deleted the account waited 14 days then signed up with my original main email but when I confirm it to log in it just revives the old...

  • Regular
  •    Windows 10   My Question or Issue 2 weeks ago I deleted my Spotify account because it had a random generated name, so I deleted the account waited 14 days then signed up with my...
  • Maxim
  • Spotify Star
  • 898 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Subscription
  • 898 Views
  • 4 replies
  • 0 likes

Superuser Contribution family subscription pay date

My question is, is there a way to change your payment date for the family subscription to a specific date . I am usually fine as there is no money in my account until the day I want my payment to come out but today I had a family members money in my ...

  • Casual Listener
  • My question is, is there a way to change your payment date for the family subscription to a specific date  . I am usually fine as there is no money in my account until the day I want my payment ...
  • Alex
  • Spotify Legend
  • 858 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 858 Views
  • 7 replies
  • 0 likes

Solved!! Switching from Deezer, Any way to move playlists easily?

Pretty much had it with how S**t deezer is, About time I finally make the move to Spotify. Only issue is, All my Deezer playlists are like, 120-150 songs long and there's a few of them. Is there an easy way to move all my songs across? Any playlist c...

  • Regular
  • Pretty much had it with how S**t deezer is, About time I finally make the move to Spotify.    Only issue is, All my Deezer playlists are like, 120-150 songs long and there's a few of them...
  • jackkymod1234
  • Casual Listener
  • 2153 Views
  • 3 replies
  • 0 likes
  • 2153 Views
  • 3 replies
  • 0 likes

random people keep using our spotify

random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password several times. this is getting ridiculous

  • Visitor
  • random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password se...
  • AdamDam
  • Spotify Star
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

My spotify account got hacked

Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncontrollable . i can not find out any methods to recove...

註解 2020-09-23 235229.png 註解 2020-09-23 235304.png
  • Visitor
  • Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncont...
  • AdamDam
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • Account
  • 595 Views
  • 1 replies
  • 0 likes

Change old email address

HiMy old email account is associated with my Spotify Premium acct.How do I reset my Spotify password if I can't access my old email?Thanks

  • Visitor
  • Hi My old email account is associated with my Spotify Premium acct. How do I reset my Spotify password if I can't access my old email? Thanks
  • AdamDam
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit profile

I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. The "edit profile" page also does not show any window...

  • Visitor
  • I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. Th...
  • Yomal
  • Casual Listener
  • 889 Views
  • 7 replies
  • 0 likes
  • Account
  • 889 Views
  • 7 replies
  • 0 likes

Somone hacked my account and joined my Family Plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • timrossback
  • Community Legend
  • 2102 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2102 Views
  • 5 replies
  • 1 likes

Superuser Contribution Changed country from UK to Singapore

I have changed country from UK to Singapore (where I now live). Changed payment method to local SIngapore Visa. Still getting charged UK rate for Premium two months later.Any ideas.I couldn't find an email address to contact Spotify. ThanksAM

  • Newbie
  • I have changed country from UK to Singapore (where I now live).  Changed payment method to local SIngapore Visa.  Still getting charged UK rate for Premium two months later. Any ideas. I ...
  • Elena
  • Moderator
  • 856 Views
  • 4 replies
  • 0 likes
  • 856 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to play all offline songs?

I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I have not downloaded. If I apply the filter, Offline...

  • Newbie
  • I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I ...
  • Greekgroover
  • Casual Listener
  • 31186 Views
  • 23 replies
  • 3 likes
  • 31186 Views
  • 23 replies
  • 3 likes

non binary in Russian region

PlanFreeCountryRussiaDevice(iPhone 11)Operating System(iOS 14 beta2) My Question or IssueHello! I am non binary person and i live in Russia. But i can’t change my gender to non binary. But in other regions i can. How can i change this?

  • Newbie
  • Plan Free Country Russia Device (iPhone 11) Operating System (iOS 14 beta2)   My Question or Issue Hello! I am non binary person and i live in Russia. But i can’t change my gender to n...
  • Eirenliel
  • Visitor
  • 929 Views
  • 2 replies
  • 4 likes
  • Account
  • 929 Views
  • 2 replies
  • 4 likes

Lost access to premium account

Hi, I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either.i do not want to be charged. It is due to be charged today or tomorrow....

  • Visitor
  • Hi,  I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either. i do not wa...
  • AdamDam
  • Spotify Star
  • 603 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 603 Views
  • 1 replies
  • 1 likes

Someone logged in into my firestick 4k

Hi, it seems that a user is now logged in into the spotify app in my firestick.I have had the app installed but i dont know the user at all. Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - thi...

  • Visitor
  • Hi,   it seems that a user is now logged in into the spotify app in my firestick. I have had the app installed but i dont know the user at all.   Amazon told me that its not logic and ...
  • Billy-J
  • Spotify Star
  • 1374 Views
  • 1 replies
  • 1 likes
  • Account
  • 1374 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't get premium ! (Because i used the free trial)

Hey Guys I got a Problem, So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards. So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to p...

  • Casual Listener
  • Hey Guys I got a Problem,   So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.   So now I want to get the Student subscription, but this...
  • beeebzzzz
  • Visitor
  • 24448 Views
  • 16 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 24448 Views
  • 16 replies
  • 0 likes

Solved!! Can't listen explicit songs

PlanPremiumCountryTurkey Device(Samsung A21S, PC)Operating System(Android, Windows) Even if enabled the setting to listen explicit content. I can't listen song

f0758e0e5be88379e266bcca06624fcb.png
  • Casual Listener
  •   Plan Premium Country Turkey   Device (Samsung A21S, PC) Operating System (Android, Windows)   Even if enabled the setting to listen explicit content. I can't listen so...
  • Hubo
  • Community Legend
  • 1504 Views
  • 3 replies
  • 1 likes
  • Account
  • 1504 Views
  • 3 replies
  • 1 likes