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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398655 Views
  • 948 replies
  • 107 likes
  • Account
  • 398655 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171585 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171585 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

accounts

PlanFree/PremiumCountryUSADevice(iPhone XR)Operating System(iOS) My Question or Issuei can’t login with my email, and when I try to make a new account it says it’s linked to another account. so I can’t login or create a new account

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone XR) Operating System (iOS)   My Question or Issue i can’t login with my email, and when I try to make a new account it says it’s linked to ...
  • OneByBoo
  • Roadie
  • 645 Views
  • 1 replies
  • 1 likes
  • Account
  • 645 Views
  • 1 replies
  • 1 likes

Solved!! Having trouble with my account.

Ok so, the other day I wanted to log in to spotify stats to see my stats and realised that my account isn't the one linked with any of my emails, I accidentally logged out and can't get back in, I've got this account linked on ps4 how can I log back ...

  • Visitor
  • Ok so, the other day I wanted to log in to spotify stats to see my stats and realised that my account isn't the one linked with any of my emails, I accidentally logged out and can't get back in, I've...
  • Billy-J
  • Spotify Star
  • 1063 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1063 Views
  • 1 replies
  • 0 likes

11-Digit Number Username? Missing PP and Downgraded Subscription

PlanIt was Premium for Students but now Free?Country DevicePCOperating SystemWindows 10 My Question or IssueI've changed my password and now my profile picture is gone. my username is 11-Digit number also my premium subscription downgraded. My profil...

  • Casual Listener
  • Plan It was Premium for Students but now Free? Country   Device PC Operating System Windows 10   My Question or Issue I've changed my password and now my profile picture is gone. ...
  • nisanci96
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 495 Views
  • 2 replies
  • 0 likes

Unable to Change Country on Premium

Plan: PremiumCountry: USA My Question or Issue:I have recently moved back to the US from Japan and currently a student. I tried switching my Premium account to "Premium Student." However, when selecting the country on SheerID, the US isn't on the lis...

  • Visitor
  • Plan: Premium Country: USA   My Question or Issue: I have recently moved back to the US from Japan and currently a student. I tried switching my Premium account to "Premium Student." Ho...
  • OneByBoo
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 360 Views
  • 1 replies
  • 0 likes

15.5K leaked accounts

Just wanted to make the community aware this was out there. I reached out to Spotify, they basically told me to change my password. [snip - Community Moderator edit]

  • Newbie
  • Just wanted to make the community aware this was out there. I reached out to Spotify, they basically told me to change my password.    [snip - Community Moderator edit]   &nbsp...
  • OneByBoo
  • Roadie
  • 468 Views
  • 1 replies
  • 1 likes
  • Account
  • 468 Views
  • 1 replies
  • 1 likes

Solved!! I hate a recomended spotify playlist, how to change country or something else?

FreeRussia iPhone 11, Macbook Air 13 2015 - iOS 13.3.1, macOS 10.14.6 Hello, Spotify. I'm from Russia. I hate a recomended spotify playlist with crappy russian ''artists''. I was trying to change my preferences and list with my favorite artists but p...

  • Visitor
  • Free Russia   iPhone 11, Macbook Air 13 2015 - iOS 13.3.1, macOS 10.14.6   Hello, Spotify.   I'm from Russia.   I hate a recomended spotify playlist with crappy russian ...
  • OneByBoo
  • Roadie
  • 453 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 453 Views
  • 1 replies
  • 1 likes

Adresse mail

je ne peux pas changer mon adresse mail du compte Spotify pour mettre une adresse du compte qui a été supprimer. L’adresse mail actuelle sera supprimée par mon opérateur dans quelques jours. Comment faire ?

  • Visitor
  •   je ne peux pas changer mon adresse mail du compte Spotify pour mettre une adresse du compte qui a été supprimer. L’adresse mail actuelle sera supprimée par mon opérateur dans quelques jours. ...
  • OneByBoo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
  • 335 Views
  • 1 replies
  • 0 likes

cuenta, premium

PlanPrimaPaís Chile Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta: Hola, yo tengo una cuenta de Spotify con plan Premium (no es esta). La situación es que o...

  • Visitor
  •   Plan Prima País  Chile   Dispositivo (iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016) Sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mi pregu...
  • OneByBoo
  • Roadie
  • 616 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 616 Views
  • 1 replies
  • 1 likes

Can't click on my profile on Mobile!

PlanFamily PremiumCountryGermanyDeviceMotorola g7 playOperating SystemAndroid 10 My Question or Issuei cant click on my profile nor i can change my profile name. a friend of mine asked for playlists. i simply cant get any access. i really need help. ...

  • Visitor
  • Plan Family Premium Country Germany Device Motorola g7 play Operating System Android 10   My Question or Issue i cant click on my profile nor i can change my profile name. a friend of ...
  • OneByBoo
  • Roadie
  • 830 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 830 Views
  • 1 replies
  • 1 likes

I can't log in into my account on spotify app and my subscription it's gone

PlanI had a premium subscription, I didn't cancel it, and now it show that I have a free account. I checked my bank accounts and I have money to pay the premium subscription. CountryRomaniaDeviceSamsung galaxy note 9Operating SystemAndroid 10 My Ques...

  • Visitor
  •   Plan I had a premium subscription, I didn't cancel it, and now it show that I have a free account. I checked my bank accounts and I have money to pay the premium subscription.  Country...
  • OneByBoo
  • Roadie
  • 523 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 523 Views
  • 1 replies
  • 1 likes

[Desktop]Can't type in password text field.

PlanPremiumCountry DeviceDesktopOperating SystemWindows 7 My Question or IssueCan't type in password text field when i try to log in my account.When i try te pointer switches to a red prohibition sign symbole. Help please

  • Visitor
  • Plan Premium Country   Device Desktop Operating System Windows 7   My Question or Issue Can't type in password text field when i try to log in my account. When i try te pointer s...
  • OneByBoo
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 534 Views
  • 1 replies
  • 0 likes

I can't log into my account

I can't log into my account. can't log in again because it says "This email address is already associated with your account.". can't reset my password because it says "We didn't find such user or such email address on Spotify.". I do not know what to...

  • Visitor
  • I can't log into my account. can't log in again because it says "This email address is already associated with your account.". can't reset my password because it says "We didn't find such user or suc...
  • OneByBoo
  • Roadie
  • 463 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 463 Views
  • 1 replies
  • 2 likes

My birthday on Spotify doesn't match my Facebook, and my account was made with Facebook

I can't change my birthday on Spotify because my account was created with Facebook, I corrected my birthday on Facebook but my spotify did not update to the new correct birthday.

  • Visitor
  • I can't change my birthday on Spotify because my account was created with Facebook, I corrected my birthday on Facebook but my spotify did not update to the new correct birthday.  
  • OneByBoo
  • Roadie
  • 354 Views
  • 1 replies
  • 1 likes
  • Account
  • 354 Views
  • 1 replies
  • 1 likes

Promotial Offer Xbox Game Pass

I have a link for 6 months of Spotify premium for free, from the Xbox ultimate game pass but when I try to activate it, it says I'm ineligible. Since I have a new account(never used Spotify before) I never have used any trial before. It has not asked...

  • Visitor
  • I have a link for 6 months of Spotify premium for free, from the Xbox ultimate game pass but when I try to activate it, it says I'm ineligible.  Since I have a new account(never used Spotify bef...
  • Luan
  • Spotify Star
  • 558 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 558 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought premium and now I cant log in

PlanPremiumCountryUSADeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a student premium account. But when I went into the app, it logged me out. I tried to log back in, but it said my username and em...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought a student premium account. But when I went into ...
  • Ivan
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 271 Views
  • 1 replies
  • 0 likes

problem with deleting and creating an account

So, not so long ago I created an account and used the apple id to log in, which in the end turned out to be inconvenient due to the inability to use the windows desktop application. A couple of weeks ago I deleted that account with the desire to crea...

  • Newbie
  • So, not so long ago I created an account and used the apple id to log in, which in the end turned out to be inconvenient due to the inability to use the windows desktop application. A couple of weeks...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 1 likes
  • Account
  • 360 Views
  • 1 replies
  • 1 likes

Superuser Contribution feed de amigos

gostaria de saber porque o que meus amigos estao ouvindo sumiu do meu feed, ja loguei e desloguei e nao resolveu..

  • Newbie
  • gostaria de saber porque o que meus amigos estao ouvindo sumiu do meu feed, ja loguei e desloguei e nao resolveu..
  • Mihail
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Switching from premium to family plan

I'm currently paying 4 premium accounts for me and my children. For obvious reasons, I'd like to switch to a family plan. What is the right process? Should I cancel my current accounts and create a new one? Doing so, how do I make sure everyone can r...

  • Casual Listener
  • I'm currently paying 4 premium accounts for me and my children. For obvious reasons, I'd like to switch to a family plan. What is the right process? Should I cancel my current accounts and create...
  • Mihail
  • Spotify Legend
  • 76557 Views
  • 14 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 76557 Views
  • 14 replies
  • 1 likes

Facebook deleted and no access to my email account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've deleted my Facebook and I cant access my email account my phone is still logged in but ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • AdamDam
  • Spotify Star
  • 266 Views
  • 1 replies
  • 1 likes
  • Account
  • 266 Views
  • 1 replies
  • 1 likes

forgotten email

Hello, When one of my family members wanted to find out what her email is, she accidentally logged out from her profile. Unfortunately, she really doesn't remember her email she used. The account wasn't connected with Facebook or Apple and it doesn't...

  • Visitor
  • Hello, When one of my family members wanted to find out what her email is, she accidentally logged out from her profile. Unfortunately, she really doesn't remember her email she used. The account was...
  • AdamDam
  • Spotify Star
  • 492 Views
  • 1 replies
  • 1 likes
  • Login
    Premium
  • 492 Views
  • 1 replies
  • 1 likes