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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396560 Views
  • 944 replies
  • 107 likes
  • Account
  • 396560 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170557 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170557 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98850 Views
  • 68 replies
  • 10 likes

My facebook account got disabled and I dont know how to login to my account

PlanPremiumCountryUSADevicePC, iphone xrOperating SystemiOS windows My Question or IssueMy facebook account got disabled and I have all of my playlists and liked songs on my spotify account linked with my deleted facebook account and I dont know what...

  • Visitor
  •   Plan Premium Country USA Device PC, iphone xr Operating System iOS windows   My Question or Issue My facebook account got disabled and I have all of my playlists and liked song...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Still don’t get Discover Weekly or any other recommended playlists

PlanPremiumCountryRussiaDevice(iPhone Operating System My Question or IssueI’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many playlists and still don’t have Discover Weekly or any other recommendations. Onl...

  • Newbie
  • Plan Premium Country Russia Device (iPhone 😎 Operating System   My Question or Issue I’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many play...
  • Billy-J
  • Spotify Star
  • 599 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 599 Views
  • 2 replies
  • 0 likes

"No interent"

PlanFreeCountryAustraliaDeviceAcer SwiftOperating SystemWindows 10 My Question or IssueI can't log in to my Spotify on my laptop because it says there is no internet and error code:accesspoint:31 but I am connected to the internet- how can I fix this...

  • Casual Listener
  • Plan Free Country Australia Device Acer Swift Operating System Windows 10   My Question or Issue I can't log in to my Spotify on my laptop because it says there is no internet and erro...
  • Joel-M
  • Composer
  • 1588 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 1588 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't login - says I'm offline. Suggested workaround doesn't work

Premium, Canada, Oneplus 5, android 9Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode on/off, as well as airplane mode. No luck. Restarted phone....

  • Casual Listener
  • Premium, Canada, Oneplus 5, android 9 Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode...
  • Mihail
  • Spotify Legend
  • 14477 Views
  • 11 replies
  • 0 likes
  • Login
  • 14477 Views
  • 11 replies
  • 0 likes

Lyrics not showing up

First of all, sorry for bad english, hope you guys can at least understand me. So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet received this feature. I've tried everything.Uninstall and In...

  • Visitor
  • First of all, sorry for bad english, hope you guys can at least understand me.   So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet r...
  • Billy-J
  • Spotify Star
  • 934 Views
  • 1 replies
  • 1 likes
  • 934 Views
  • 1 replies
  • 1 likes

Are minutes counted when Spotify is playing on another device?

Hi there! When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? Also, do minutes listened to on another device also count towards...

  • Newbie
  • Hi there!   When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? &nbs...
  • AdamDam
  • Spotify Star
  • 15476 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
  • 15476 Views
  • 1 replies
  • 4 likes

Please delete.

Please delete.

  • Newbie
  • Please delete.
  • Billy-J
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 417 Views
  • 1 replies
  • 0 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

  • Casual Listener
  • For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...
  • Billy-J
  • Spotify Star
  • 1005 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1005 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

  • Visitor
  •   Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Other
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change any of my personal info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI linked my account with my facebook years ago but have since deleted my facebook. Id like to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I linke...
  • Ver
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 1 likes
  • Account
  • 339 Views
  • 1 replies
  • 1 likes

I cant log in my account

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 20Operating SystemAndroid Oreo My Question or IssueI have another account and beacuse I don't remember the password I cant log in to it so I opened a new Spotify account. I can't log in to my email ei...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy note 20 Operating System Android Oreo   My Question or Issue I have another account and beacuse I don't remember the password I ...
  • MichaelSawers
  • Regular
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 422 Views
  • 1 replies
  • 0 likes

no access to Premium version after password reset

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

  • Visitor
  • After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.
  • Joel-M
  • Composer
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 1 replies
  • 0 likes

Facebook Email Address and Spotify Email Address Differ

My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see because they're being sent to an email address which is ...

  • Newbie
  • My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see becau...
  • Joel-M
  • Composer
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Unable to login to Spotify app on a Roku TV

Trying to setup Spotify on a Roku TV - TCL Series 8.I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I click on it to log in, I receive an error message th...

  • Visitor
  • Trying to setup Spotify on a Roku TV - TCL Series 8. I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I...
  • Billy-J
  • Spotify Star
  • 2213 Views
  • 5 replies
  • 0 likes
  • Account
  • 2213 Views
  • 5 replies
  • 0 likes

Superuser Contribution Searching for Playlists/Users without using link

My Question or IssueDear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people the links provided, but I am wondering why it is not po...

  • Casual Listener
  • My Question or Issue Dear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people t...
  • Mihail
  • Spotify Legend
  • 669 Views
  • 3 replies
  • 0 likes
  • Account
  • 669 Views
  • 3 replies
  • 0 likes

Superuser Contribution In my account I can't use the premium benefits.

I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?

  • Casual Listener
  • I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?
  • Xenia
  • Moderator
  • 481 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
    Premium
  • 481 Views
  • 5 replies
  • 1 likes

Superuser Contribution liked songs always shuffle completely

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P8-LightOperating SystemAndroid My Question or IssueHi everyone,actually i have got two issues...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P8-Light Operating System An...
  • Mihail
  • Spotify Legend
  • 1579 Views
  • 2 replies
  • 0 likes
  • Login
    Other
    Premium
  • 1579 Views
  • 2 replies
  • 0 likes

account disabled and i don't know what to do

PlanFreeCountry: US DeviceBoth my iphone and mac laptop My Question or Issueso basically i was trying to log into my normal account and it was said no, so it wasn't working and i got an email saying that my account had been disabled and when i asked ...

  • Casual Listener
  • ...nything. i also dm'd the twitter help account and told me to talk to support. i really have no idea what to do and my account has several public and private playlists, and two years worth of music. i r...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • Free
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Option for changing the origin country is not working (Premium)

Hello dear community!I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already did it. And no it is not working, I can change everyth...

  • Casual Listener
  • Hello dear community! I want to invite my friends I live with to my family account. But my origin country can not be changed. Yes I already saw the help section with how to do it and yes I already d...
  • Cannacionado
  • Casual Listener
  • 693 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 693 Views
  • 2 replies
  • 0 likes

Moving premium to a different account.

PlanPremiumCountryUS DeviceiPhone 8Operating SystemiOS 10 My Question or IssueThis is a bit of a doozy. I have been a premium member for a few years, but wish to move the premium service to a different account. I had first created the account with fa...

  • Visitor
  •   Plan Premium Country US   Device iPhone 8 Operating System iOS 10   My Question or Issue This is a bit of a doozy. I have been a premium member for a few years, but wish ...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes