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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398815 Views
  • 950 replies
  • 107 likes
  • Account
  • 398815 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171642 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171642 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

My posts marked as SPAM

PlanFreeCountryItaly/UK DevicePCOperating SystemWindows 10, My Question or IssueHello.Since two weeks ago, some of my posts are marked as SPAM and so they are not visible. I've already submitted the issue to the moderator, but I got no answer.Every t...

  • Composer
  • Plan Free Country Italy/UK   Device PC Operating System Windows 10,   My Question or Issue Hello. Since two weeks ago, some of my posts are marked as SPAM and so they are not vi...
  • ElimGarak72
  • Composer
  • 474 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 474 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family members account

PremiumCountryEnglandDeviceandroidOperating Systemandroid My Question or IssueI've just got my daughter her first phone. She already has access to our premium spotify account via her tablet, but now we want to add it to her phone. I can't remember ho...

  • Visitor
  • Premium Country England Device android Operating System android   My Question or Issue I've just got my daughter her first phone. She already has access to our premium spotify account v...
  • Elena
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted my spotify app, re installed it and now it says that I am abroad

PlanPremiumCountryArgentinaDeviceXiaomi Redmi Note 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not log in! It says that I am abroad, which is not true, and I have been in the country for 7 months already! I...

  • Casual Listener
  • Plan Premium Country Argentina Device Xiaomi Redmi Note 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not log in! It says that I am ...
  • Elena
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 499 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I can't change my personal account details.

I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my profile picture on the playlists. Can someone help?

  • Casual Listener
  • I created my account on Facebook, and I can't seem to be able to edit my email, gender and birth date. I had already edit these settings on my Facebook page, but it just won't change, not even my pro...
  • Xenia
  • Moderator
  • 9016 Views
  • 8 replies
  • 2 likes
  • Account
  • 9016 Views
  • 8 replies
  • 2 likes

Superuser Contribution Cant change my country/cant find my university

Hello guys, I just make a new account and I am currently living in Germany. By the end of august, I will go to Hungary to study there. So my personal country is germany, but I´m going to study in Hungary and I would like to get the students spotify a...

  • Visitor
  • Hello guys,  I just make a new account and I am currently living in Germany.  By the end of august, I will go to Hungary to study there.  So my personal country is germany, but I´m g...
  • Elena
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution login problems with account

AccountPremiumCountryUSA My Question or IssueI go to open my spotify app (android if that helps) and I have been logged out of the app entirely. So I go to login and it doesn't let me log in. Once it finally lets me log in, it creates me an entirely ...

  • Visitor
  • Account Premium Country USA   My Question or Issue I go to open my spotify app (android if that helps) and I have been logged out of the app entirely. So I go to login and it doesn't let m...
  • Ivan
  • Spotify Legend
  • 11732 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 11732 Views
  • 1 replies
  • 0 likes

Solved!! can i change my Facebook created account to an email address account?

PlanFreeCountryukDevice Operating System My Question or IssueIs it possible to change your account from being a facebook created account to an email account? I have tried the suggestions to disconnect from facebook account, but the option never comes...

  • Casual Listener
  • Plan Free Country uk Device   Operating System     My Question or Issue Is it possible to change your account from being a facebook created account to an email account? I hav...
  • Emilia_8
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • Account
  • 613 Views
  • 3 replies
  • 0 likes

i cant log in to my account on my phone

PlanFreeCountry : US DeviceSamsung Galaxy S 7Operating SystemAndroid my computer is a Dell and a windows , idk if that's what you need lulsMy Question or Issueokay so i set up the spotify account on my computer and it was all ezy pzy but then i wante...

  • Visitor
  • Plan Free Country : US   Device Samsung Galaxy S 7 Operating System Android  my computer is a Dell and a windows , idk if that's what you need luls My Question or Issue okay so i ...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Account getting hacked, suspicious account?

PlanPremiumCountryUSADeviceComputer and iPhoneOperating SystemWindows 10 I believe My Question or IssueHi so my account got hacked today and at first I just thought it was weird that when I logged on my computer it said I was listening elsewhere thro...

  • Visitor
  • Plan Premium Country USA Device Computer and iPhone Operating System Windows 10 I believe   My Question or Issue Hi so my account got hacked today and at first I just thought it was we...
  • Billy-J
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Getting charged and never signed up for premium

PlanFreeCountryUSAMy Question or IssueI am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my credit card and I'm still being charged. How is that possible? Is it po...

  • Casual Listener
  •   Plan Free Country USA My Question or Issue I am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my cr...
  • chow88
  • Casual Listener
  • 599 Views
  • 2 replies
  • 0 likes
  • Account
  • 599 Views
  • 2 replies
  • 0 likes

Can’t get into my account

Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t log in due to no being able to access my Facebook account. So what do I do? I want my Spotify, but I do...

  • Visitor
  • Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t  log in due to no being able to access my Faceb...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change the country in my account

PlanPremiumCountryFrance DeviceMacbook Pro late 2017Operating SystemiOS 10 My Question or IssueI just moved to France from the US and I want to transfer my account here. I went to the update section in my profile, changed the country and updated my c...

  • Casual Listener
  • Plan Premium Country France   Device Macbook Pro late 2017 Operating System iOS 10   My Question or Issue I just moved to France from the US and I want to transfer my account her...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • Account
  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect/Disconnect

Here is my issue: I have 2 devices - Android phone and a Windows laptop.I listen a playlist on my computer. I pause that playlist.I go outside and I listen different playlist on my phone.When I get home that playlist from my phone automatically gets ...

  • Casual Listener
  • Here is my issue:   I have 2 devices - Android phone and a Windows laptop. I listen a playlist on my computer. I pause that playlist. I go outside and I listen different playlist on my phone...
  • Petya
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
  • 360 Views
  • 1 replies
  • 0 likes

Play on multiple accounts at the same time?

PlanPremiumCountryGuatemalaDeviceNote 10Operating SystemAndroid My Question or IssueI want to know if me and my wife can listen to the same song at the same time using both premium accounts in 2 different devices (using headphones) simultaneously.

  • Casual Listener
  • Plan Premium Country Guatemala Device Note 10 Operating System Android   My Question or Issue I want to know if me and my wife can listen to the same song at the same time using both p...
  • Billy-J
  • Spotify Star
  • 599 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 599 Views
  • 3 replies
  • 0 likes

Solved!! How can I use an already registered email?

PlanPremiumCountryArgentinaMy Question or Issue Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarification) and another one created just with another mail address of min...

  • Casual Listener
  • Plan Premium Country Argentina My Question or Issue   Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarific...
  • Billy-J
  • Spotify Star
  • 1806 Views
  • 5 replies
  • 0 likes
  • Account
  • 1806 Views
  • 5 replies
  • 0 likes

Solved!! payment in Germany for Abo less 12

Hello.I could not find how I can pay the monthly Abo with credit card.Paysafecard doesn't support credit cards.And this method is the only way to pay for a monthly premium account. What a mass.Any solutions from the community?Are there also Spotify w...

  • Casual Listener
  • Hello. I could not find how I can pay the monthly Abo with credit card. Paysafecard doesn't support credit cards. And this method is the only way to pay for a monthly premium account.   Wha...
  • Andy-M-DE
  • Casual Listener
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
  • 497 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months trial

Hi,Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why? Premium DuoRussian Account

  • Casual Listener
  • Hi, Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why?   Premium Duo Russian Account  
  • Ivan
  • Spotify Legend
  • 1220 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 1220 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to change country after being invited into family account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys,my girlfriend is from Philippines,and her account is registered there,her mother and...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey g...
  • Elena
  • Moderator
  • 502 Views
  • 1 replies
  • 0 likes
  • Account
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reset password - says no active account. But signup doesn't work either

PlanFreeCountryJapan/IndiaDeviceWindows / Chrome/ Iphone 11 proOperating Systemwin10 / ios 13 My Question or IssueI tried logging in with Facebook. I can see my account connected with Facebook; but the log in page said there is no active account link...

  • Visitor
  • Plan Free Country Japan/India Device Windows / Chrome/ Iphone 11 pro Operating System win10 / ios 13   My Question or Issue I tried logging in with Facebook. I can see my account conne...
  • Ivan
  • Spotify Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • Login
  • 1115 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account says I am listening abroad when I’m not.

My spotify account logged me out because my 14 days of abroad listening were up. I went to reset my location but it was already set to the correct country that I am in. It didn’t give me any other options to change my location either. I don’t know ho...

  • Casual Listener
  • My spotify account logged me out because my 14 days of abroad listening were up.  I went to reset my location but it was already set to the correct country that I am in.  It didn’t give me ...
  • Ivan
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 488 Views
  • 3 replies
  • 0 likes