Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremium FamilyCountryUSADeviceiPhoneXs and Windows 10 Operating SystemiOS 13.5.1 My Question or IssueHello! I am trying to edit my display name on my desktop app but I dont even have a option anymore to change ANYTHING. The edit button works but ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am releasing an album on Friday through DistroKid and they incorrectly misspelled my last n...
PlanFreeCountryScotlandDeviceGoogle Pixel 2Operating SystemAndroid 10 My Question or IssueSomeone has been using my account and adding songs to my playlists and I feel like Spotify should have the option for trusted devices to give users the ability ...
PlanPremium CountryFinland My Question or IssueI am unable to unlink my personal account from artist account.
I have spotify premium under a family plan. I use the app a lot and I had compiled a list of music over time. I have always had an issue with weird songs being downloaded and I thought it was because of the stranger things mode. I originally turned i...
I got an email about new access in my account that I don't recognize so I changed the password and sign out of my account everywhere, now I'm trying to login again and it says my configuration is offline that I have to change it but how am I going to...
PlanPremiumCountryBelgium My Question or IssueI live in Belgium and speak French. I receive all the mails in dutch. How can I change that ? Regards,Fred.
Hello community! So I'm not sure if there's a way to do this, but I would like to unlink my personal listening account on Spotify from the artist profile it's connected to. Does anyone know if there's a way to do this? I'm currently missing out on so...
I'm currently on a family plan (old account).I created a premium student account just today.I transferred my playlists from my old account to student account.I want to delete old account because I don't need it and don't want to have two accounts, bu...
I searched my friend's display name up and it came up with his profile, meanwhile while i search my display name up, nothing comes up
Plan Premium Country Perú Device PC Operating System Windows 8.1 My Question or Issue I cannot access my Spotify account from the Windows application. Some time ago this happened to me, I only listened to music through the web browser. I changed the ...
PlanPremiumCountryIDDeviceLenovo idealpad, VIVOOperating SystemWindows 10 , Android 9 My Question or IssueWhy I Can't Change My Album Picture, i already reinstall the software but still same there is no option for me to change the album picture.
PlanFreeCountryPhilippinesOperating SystemWindows 10My Question or IssueHI all, I can't seem to see my country in the country dropdown menu. The account overview/edit profile only has Taiwan and Germany available, but I've never seen to the latter, n...
My payment provider has accidentally recalled a spotify payment, which then spotify disabled my account. I called the provider to fix the problem but I am still unable to log into my account
PlanPremiumCountryUSA My Question or IssueI had two accounts - my current is a family plan premium account. But when I signed up for it I used my work email. I'd like to change that. However the email account I'd like to switch it to was associated w...
PlanPremiumCountryGermany My Question or IssueHi there, I got the following email from your German support:"wir haben vor einiger Zeit deine E-Mail mit deinem Widerspruch zu unseren aktualisierten Nutzungsbedingungen für Spotify Premium Family erhalt...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The account which was setup through Starbucks won't let me disconnect from facebook, an...
PlanPremiumCountryUnited StatesDeviceSamsung galaxy S7Operating SystemAndroid Oreo My Question or IssueI put my local files from my desktop into a playlist, but when i go to download that playlist on my phone, it doesn't download the local files. The...
I recently started using my Xbox to listen to music while I do stuff, mainly because I like being able to pick my songs and I can't do that on my phone since I don't have premium. Well, whenever I try to listen to music on my Xbox, it works for a whi...
PlanPremiumCountry Italy DeviceHonor 9 LiteOperating SystemAndroid My Question or IssueI find the information to change my display name (here:https://support.spotify.com/it/account_payment_help/account_help/change-my-username/) but from my smartphone...