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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398607 Views
  • 948 replies
  • 107 likes
  • Account
  • 398607 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171567 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171567 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

Stopped working when I traveled to another province

Hi I went to another province and now my Spotify stopped working. It keeps logging me out when I try to log in. I just went from Alberta to BC. Is it because it's a different region?

  • Newbie
  • Hi I went to another province and now my Spotify stopped working. It keeps logging me out when I try to log in. I just went from Alberta to BC. Is it because it's a different region? 
  • Jᴀᴄᴋ
  • Roadie
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

Can't Login on Android or Mac Apps

PlanPremiumCountryNew Zealand DevicesSamsung Galaxy S7MacBook Pro (13-inch, 2017)Operating SystemsAndroid 8.0.0Mojave 10.14.6 My Question or IssueLast week, I started getting an error on my Mac desktop Spotify app saying I was offline although my wif...

  • Casual Listener
  • Plan Premium Country New Zealand   Devices Samsung Galaxy S7 MacBook Pro (13-inch, 2017) Operating Systems Android 8.0.0 Mojave 10.14.6   My Question or Issue Last we...
  • Luan
  • Spotify Star
  • 1997 Views
  • 3 replies
  • 0 likes
  • Login
  • 1997 Views
  • 3 replies
  • 0 likes

Unable to share music to Instagram Story

PlanPremiumCountryUnited KingdomDeviceiPhone XS MaxOperating SystemiOS 13.1.1 My Question or IssueI recently changed my region on my account from the U.S. to the U.K. in order to qualify for the Premium Student Discount. Immediately after, I tried to...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone XS Max Operating System iOS 13.1.1   My Question or Issue I recently changed my region on my account from the U.S. to the U.K. in orde...
  • Emilia_8
  • Community Legend
  • 1054 Views
  • 1 replies
  • 0 likes
  • Account
  • 1054 Views
  • 1 replies
  • 0 likes

My lifetime top artist is incorrect

I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wont move

  • Casual Listener
  • I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wo...
  • Emilia_8
  • Community Legend
  • 1872 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1872 Views
  • 2 replies
  • 0 likes

Serious Account Issues

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemLatest iOS My Question or IssueI once registered Spotify via Facebook. Now I've got a Spotify account that took it's identification email address from Facebook. This email address is my main e...

  • Visitor
  • Plan Premium Country Australia Device iPhone 6S Operating System Latest iOS   My Question or Issue I once registered Spotify via Facebook. Now I've got a Spotify account that took it's...
  • Rene01
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
  • 610 Views
  • 1 replies
  • 0 likes

How could I make spotify automatically update my Facebook profile picture?

PlanFree DeviceWindows 10 Desktop My Question or IssueI have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised that I couldn't find a way to make Spotify automatically update my Facebook profil...

  • Newbie
  •   Plan Free   Device Windows 10 Desktop   My Question or Issue I have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised...
  • Rene01
  • Community Legend
  • 963 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 963 Views
  • 1 replies
  • 0 likes

Solved!! Problem: Can't change Profile Picture

Hello! tldr;"Change" Button doesn't pop up in Windows Desktop Application on new Account. I've created a new Account, so that I can disconnect my Spotify Account from my Facebook account for good (It used to display Numbers at my name, I got annoyed ...

  • Visitor
  • Hello!   tldr; "Change" Button doesn't pop up in Windows Desktop Application on new Account.     I've created a new Account, so that I can disconnect my Spotify Account from my F...
  • eltoch
  • Composer
  • 3030 Views
  • 1 replies
  • 0 likes
  • 3030 Views
  • 1 replies
  • 0 likes

Solved!! can't log in using facebook on the app, but I can on the web

PlanFreeCountryNetherlandsDeviceHP elitebookOperating SystemWindows 10 My Question or IssueI tried logging in with facebook on the app, but it says my password is wrong, however when I log in on the webpage using facebook, it does work. I already tri...

  • Casual Listener
  • Plan Free Country Netherlands Device HP elitebook Operating System Windows 10   My Question or Issue I tried logging in with facebook on the app, but it says my password is wrong, howe...
  • Jose_M
  • Spotify Star
  • 1661 Views
  • 5 replies
  • 0 likes
  • Login
  • 1661 Views
  • 5 replies
  • 0 likes

Facebook & Spotify

PlanFreeCountryTurkeyDeviceDesktopOperating SystemWindows 10 My Question or IssueHi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't change my username and profile picture. Can you guys help me?

  • Casual Listener
  • Plan Free Country Turkey Device Desktop Operating System Windows 10   My Question or Issue Hi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't ch...
  • Emilia_8
  • Community Legend
  • 1134 Views
  • 4 replies
  • 0 likes
  • Account
  • 1134 Views
  • 4 replies
  • 0 likes

Solved!! Cant login to Android app, despite being able to on browser, tried reinstalling and didnt work??

PlanFree, was going to buy Premium.CountryUSADeviceMoto X4Operating SystemAndroid 9 My Question or IssueI want to buy premium. But when I tried logging in over mobile, it keeps saying my password is incorrect. The email sent to my account for resetti...

  • Casual Listener
  •   Plan Free, was going to buy Premium. Country USA Device Moto X4 Operating System Android 9   My Question or Issue I want to buy premium. But when I tried logging in over mobile...
  • Rene01
  • Community Legend
  • 1988 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 1988 Views
  • 9 replies
  • 0 likes

Facebook and Spotify

PlanPremiumCountryPolandMy Question or IssueHello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it created another account for me. The question is: can I somehow rem...

  • Visitor
  • Plan Premium Country Poland My Question or Issue Hello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it creat...
  • Emilia_8
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • Account
  • 641 Views
  • 1 replies
  • 0 likes

Random playlists show up in recently played.

PlanPremiumCountryNorwayDeviceAndroid/Dekstop PCOperating SystemWindows 10/ONEPLUS A6003_22_190911 My Question or IssueRecently I've had several playlists show up in recently played as well as added to my follow list, due to the lack of login history...

  • Visitor
  • Plan Premium Country Norway Device Android/Dekstop PC Operating System Windows 10/ONEPLUS A6003_22_190911   My Question or Issue Recently I've had several playlists show up in recently...
  • Emilia_8
  • Community Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 768 Views
  • 1 replies
  • 0 likes

Spotify won't let me delete my account!

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old email. I searched up ways on how to delete a Spotify ac...

  • Visitor
  • I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old emai...
  • Jacob
  • Community Legend
  • 1435 Views
  • 4 replies
  • 0 likes
  • Account
  • 1435 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changing my profile picture, the option 'change' not appearing

PlanPremiumCountryNetherlandsDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueGreetings, i'm having the problem that i can't change my avatar.I've come across countless of topics stating that there should be a button 'change' after...

  • Visitor
  • Plan Premium Country Netherlands Device Windows Desktop Operating System Windows 10   My Question or Issue Greetings, i'm having the problem that i can't change my avatar. I've come a...
  • Jacob
  • Community Legend
  • 1099 Views
  • 2 replies
  • 7 likes
  • Account
    Other
    Premium
  • 1099 Views
  • 2 replies
  • 7 likes

Can't login with Facebook account!

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in or register with my facebook account. I've lost all ...

  • Visitor
  • I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in o...
  • Jacob
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 746 Views
  • 1 replies
  • 0 likes

Solved!! Profile picture gone and now can't upload or change

PlanFreeCountryPhillipines Device(Iphone 6 plus, Oppo A83, Samsung s8)Operating System(Windows 7) My Question or IssueI was a premium member before and i had uploaded a picture for my profile now it was removed and i can't upload a new one or change ...

  • Casual Listener
  • Plan Free Country Phillipines   Device (Iphone 6 plus, Oppo A83, Samsung s8) Operating System (Windows 7)   My Question or Issue I was a premium member before and i had uploaded ...
  • Kasmotmot
  • Casual Listener
  • 1380 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 1380 Views
  • 2 replies
  • 0 likes

My Release Radar playlist doesn't "reset"

Plan: PremiumCountry: USDevice: AllOperating System: All For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been growing each week, adding the new tracks to the top, and then songs...

Spotify_Premium-markup.png
  • Casual Listener
  • Plan: Premium Country: US Device: All Operating System: All   For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been g...
  • user004
  • Casual Listener
  • 1499 Views
  • 2 replies
  • 0 likes
  • Account
  • 1499 Views
  • 2 replies
  • 0 likes

Solved!! Glitched streams. 88k "since 2015"

Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify profile, indeed! It said 88.000 streams! I was happy, i...

  • Casual Listener
  • Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify prof...
  • OviiiOne
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

Can't change profile picture

PlanPremiumCountryJapan I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..

  • Casual Listener
  • Plan Premium Country Japan   I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..
  • Magillicutty
  • Newbie
  • 1818 Views
  • 4 replies
  • 0 likes
  • Account
  • 1818 Views
  • 4 replies
  • 0 likes

"It looks like you’ve taken a trial before, which means you aren’t eligible for this offer."

PlanFreeCountryTurkeyDeviceXperia Z5, PCOperating SystemAndroid, Windows 10 My Question or IssueI'm trying to purchase Premium for Students and I can't because it gives the error "It looks like you’ve taken a trial before, which means you aren’t elig...

  • Visitor
  • Plan Free Country Turkey Device Xperia Z5, PC Operating System Android, Windows 10   My Question or Issue I'm trying to purchase Premium for Students and I can't because it gives the e...
  • Emilia_8
  • Community Legend
  • 4615 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4615 Views
  • 3 replies
  • 0 likes