Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398351 Views
  • 948 replies
  • 107 likes
  • Account
  • 398351 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171445 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171445 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99092 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99092 Views
  • 68 replies
  • 10 likes

Facebook made two accounts and I can't buy premium.

I made my spofity account on my ps4 through Facebook a few months ago (No issues). I took to getting the app on my phone and did the free trial. I logged onto Spotify on my computer and it took an email account no longer on my Facebook and made a new...

  • Newbie
  • I made my spofity account on my ps4 through Facebook a few months ago (No issues). I took to getting the app on my phone and did the free trial. I logged onto Spotify on my computer and it took an em...
  • osornios
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

spotify keeps reactivating facebook, already tried fixes

Hi, I have a premium account but anytime I listen on a new device or log in, even though I log in with my email only and have disconnected spotify from my old facebook account already it STILL reactivates my old facebook account! It is not connected ...

  • Newbie
  • Hi,  I have a premium account but anytime I listen on a new device or log in, even though I log in with my email only and have disconnected spotify from my old facebook account already it ...
  • osornios
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

English language

PlanPremiumCountryswedenDevicePCOperating SystemWindows 10 My Question or IssueI use as standard language, English.When I go to Podcasts though, I get a shitload of Podcasts in Swedish, in which I'm not interested at all. Swedish news is of a horribl...

  • Newbie
  • Plan Premium Country sweden Device PC Operating System Windows 10   My Question or Issue I use as standard language, English. When I go to Podcasts though, I get a shitload of Podcast...
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 262 Views
  • 1 replies
  • 0 likes

Cómo ver el hístorial completo

Necesito saber el nombre de una canción que escuche hace tiempo y en el historial solo se muestran las ultimas 50 canciones, como puedo ver el historial completo?

  • Newbie
  • Necesito saber el nombre de una canción que escuche hace tiempo y en el historial solo se muestran las ultimas 50 canciones, como puedo ver el historial completo?
  • Jose_M
  • Spotify Star
  • 2795 Views
  • 1 replies
  • 1 likes
  • 2795 Views
  • 1 replies
  • 1 likes

Charged twice

Hi, I just found out that I have paid twice a month for my Spotify Premium for at least one year now. This is a total rip off!I expect you to solve this case as soon as possible. Regards,Marit

  • Casual Listener
  • Hi,   I just found out that I have paid twice a month for my Spotify Premium for at least one year now.  This is a total rip off! I expect you to solve this case as soon as possible. &...
  • Jose_M
  • Spotify Star
  • 321 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 321 Views
  • 4 replies
  • 0 likes

Superuser Contribution RE:Deleted facebook account, can't login anymore to cancel subscription

Hi folks,I have the exact same issue with the link below:https://community.spotify.com/t5/Accounts/Deleted-facebook-account-can-t-login-anymore-to-cancel/td-p/693582 I deleted my fb account and it's bount to my spotify premium. Just realised the subs...

  • Casual Listener
  • Hi folks, I have the exact same issue with the link below: https://community.spotify.com/t5/Accounts/Deleted-facebook-account-can-t-login-anymore-to-cancel/td-p/693582   I deleted my fb acco...
  • donbergaaas
  • Composer
  • 619 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 619 Views
  • 6 replies
  • 0 likes

Solved!! Como ocultar el perfil en el buscador de spotify

Como ocultar el perfil en motor de busqueda?Tengo una cuenta que hacia tiempo que no usaba y dejo de hacerse visible en el buscador. Pero ahora esta visible, como puedo ocultarla de nuevo?

  • Regular
  • Como ocultar el perfil en motor de busqueda? Tengo una cuenta que hacia tiempo que no usaba y dejo de hacerse visible en el buscador. Pero ahora esta visible, como puedo ocultarla  de nuev...
  • Rene01
  • Community Legend
  • 2334 Views
  • 5 replies
  • 0 likes
  • Account
  • 2334 Views
  • 5 replies
  • 0 likes

Change username

I have used my facebook email to spotify. And other of mine email to my amazon echo.The echo will not play spotify says spotify dont support it. belives it before the other email. did go to facebook and change all emails there to the new. but spotify...

  • Newbie
  • I have used my facebook email to spotify. And other of mine email to my amazon echo. The echo will not play spotify says spotify dont support it. belives it before the other email. did go to faceboo...
  • ListenToGlobal
  • Composer
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

SPotify account overseas

Hello, I'm using my German spotify account in Australia. It worked great for 8 month. But since yesterday I cannot log in anymore and it says that log in failed because outside of Germany I can use Spotify only for 14 days.... how did that happen aft...

IMG_0647.PNG
  • Casual Listener
  • Hello, I'm using my German spotify account in Australia. It worked great for 8 month. But since yesterday I cannot log in anymore and it says that log in failed because outside of Germany I can use S...
  • ListenToGlobal
  • Composer
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 262 Views
  • 1 replies
  • 0 likes

artist page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn my artist page, how do i remove an old project that i'm tagged in?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On my a...
  • ListenToGlobal
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 146 Views
  • 1 replies
  • 0 likes

Account hacked, botted. No ideas left.

PlanPremiumCountryGermanyDeviceComputer AppOperating System Windows 10 My Question or IssueHello somebody,at first how do i contact the support (germany) for spotify?? This is really annoying.I´m premium member since 4 years or something.So heres the...

  • Visitor
  • Plan Premium Country Germany Device Computer App Operating System  Windows 10   My Question or Issue Hello somebody, at first how do i contact the support (germany) for spotify??...
  • Brunelicia
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

when I log into my account it is only showing a free account, but I use premium on my iphone

PlanPremiumUK DeviceiPhone 7 PlusOperating System My Question or IssueI have a premium account I pay monthly for and use on my iphone - however, when I log into my account on my laptop the only profile showing is free - and I want to upgrade my premi...

  • Visitor
  • Plan Premium UK   Device iPhone 7 Plus Operating System     My Question or Issue I have a premium account I pay monthly for and use on my iphone - however, when I log into my...
  • Rene01
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Consecutive Songs

Hi. I know there is a way to play without shuffling, but I haven't figured out how to do it. I found the Sort function and tried Custom Sort, but when I click the button, nothing happens. Essentially I want to play some songs in a certain order. Exam...

  • Regular
  • Hi. I know there is a way to play without shuffling, but I haven't figured out how to do it. I found the Sort function and tried Custom Sort, but when I click the button, nothing happens.   Es...
  • whisper292
  • Regular
  • 912 Views
  • 4 replies
  • 0 likes
  • 912 Views
  • 4 replies
  • 0 likes

My account if definitely Hacked

I went into Spotify the other day and saw that all my downloaded music and playlists were gone. Then after that I signed on again and saw that there was music playing that I didn’t listen to before, like some queen songs and oddly enough ASMR tracks,...

  • Visitor
  • I went into Spotify the other day and saw that all my downloaded music and playlists were gone. Then after that I signed on again and saw that there was music playing that I didn’t listen to before, ...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Someone keeps trying to hack my spotify

So a few weeks a go someone managed to change the e-mail and password of my Spotifu account. I managed to get it back with your help by proving it was mine. But since then everyday im getting emails from you claiming Im tryingn to change my password ...

  • Visitor
  • So a few weeks a go someone managed to change the e-mail and password of my Spotifu account. I managed to get it back with your help by proving it was mine. But since then everyday im getting emails ...
  • Billy-J
  • Spotify Star
  • 2612 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 2612 Views
  • 1 replies
  • 0 likes

Adding Adress, Premium Family

PlanPremium FamilyCountryGermany My Question or IssueDear Support Team,I am the owner of a Premium Family Account. Due to some problems with the verification of our adress, all the other members got kicked out. I am wondering now why that happened si...

  • Casual Listener
  • Plan Premium Family Country Germany     My Question or Issue Dear Support Team, I am the owner of a Premium Family Account. Due to some problems with the verification of our adress,...
  • Jesusvm_06
  • Gig Goer
  • 641 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 641 Views
  • 3 replies
  • 0 likes

Can't log in issues with account kindle

PlanPremium/familyCountryGermanyDeviceKindle fire8 My Question or IssueHello Community, I cannot log in with my account on my kindle. After log in, the app just closes without any notification.What I have tried so far : -checked Internet, everything ...

  • Visitor
  •   Plan Premium/family Country Germany Device Kindle fire8   My Question or Issue Hello Community,   I cannot log in with my account on my kindle. After log in, the app just ...
  • Billy-J
  • Spotify Star
  • 932 Views
  • 5 replies
  • 0 likes
  • Account
  • 932 Views
  • 5 replies
  • 0 likes

Unbekannze Lieder/Songs in meinem Verlauf

PlanPremiumCountrySamsung Galaxy 7Operating SystemAndroid 8.0 My Question or IssueSeid kurzem hab ich Songs in meinem Verlauf die ich nicht kenne und auch nicht abgespielt hab. Wie kann das sein? Es ist so als ob einer mit meinen Account Musik hört! ...

  • Visitor
  • Plan Premium Country Samsung Galaxy 7 Operating System Android 8.0   My Question or Issue Seid kurzem hab ich Songs in meinem Verlauf die ich nicht kenne und auch nicht abgespielt hab. W...
  • Brunelicia
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 410 Views
  • 1 replies
  • 0 likes

Add photos to playlists from spotify mobile app

i wanted to know where i can go to request a certain feature that will allow spotify mobile users to add photos to their playlists without the need of the spotify desktop app and have it voted from the community?

  • Casual Listener
  • i wanted to know where i can go to request a certain feature that will allow spotify mobile users to add photos to their playlists without the need of the spotify desktop app and have it voted from t...
  • Rene01
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • Other
  • 433 Views
  • 1 replies
  • 0 likes

How to fix the ''Can't play the current song'' pop up!

I suggest checking your hosts file. Checking the file is easy, you just need admin rights to save the changes. Here's how:1. open Notepad as an administrator (right-click - Open as Administrator)2. go to File - Open and navigate toC:\Windows\System32...

  • Newbie
  • I suggest checking your hosts file. 🙂 Checking the file is easy, you just need admin rights to save the changes.   Here's how: 1. open Notepad as an administrator (right-click - Open as Adm...
  • Rene01
  • Community Legend
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes