Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, I have a premium spotify plan and I came across a page on the website indicating that we can use Google Pay to pay the monthly subscription (https://support.spotify.com/to/article/google-play-help/). For personal reasons, I would like to switc...
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI am getting concert recommendations for London but I am in the North of England so I need Leeds, Manchester and nearby. How do I change this?
Spotify won't let me change my date of birth on the browser or app, but my account is not linked to facebook or any other platform. I made the account with my email.
I have a problem: My daughter created an account, I let her use my credit card for Premium membership. She is not using that account but every month 7,99 EUR being deducted from my account and the problem is she doesn't remember neither email nor use...
Every time I compiled a playlist it plays one song and then randomly switches to another track from a different playlist.
Hi, I have an old ipod touch 4G that I dock on ihome. I use to run spotify on it but after a long time when I tried to login it gave an 409 error. I read that it is due to ios6 support been taken off by the app. I also read that you can login via you...
PlanFreeCountryThe Netherlands My Question or Issueon 15-04-2019 I requested my personal data. I recieved the download link yesterday, but haven't been able to actually download my data. Where normally the download button would be, there's only a "re...
Am I only allowed a certain amount of hours ? I get a message saying it will renew in 25 days ! I thought with paying for premium this would not happen. Why say this book is available in premium then say now I've ran out of hours ?
PlanFreeCountryusaDevicedesktopOperating SystemwindowsMy Question or Issue All of a sudden, I cannot log into one of my accounts. Spotify says my password/ or account name is wrong. However, they are not. Still, to try to fix things, I tried to chang...
Hi my name is Edmundo Alemany I go by "EdWorld AE" in the music industry. And suddenly I decided I'm back into making music after a long break. I used to have a different email address back when I started claiming my artistic profile, and me being a ...
I'm in India, trying to make my account premium. The charges are showing up in USD which is really strange. My profile reads "India". How do we solve this?
Hey everyone,I used to get emails every month or two about my statistics for listening for that month, like my top songs, minutes listened, and top artists I listened to that month. I have all notification setting turned on, so I know that's not the ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
It's showing try again with other phone number
Single premium payment applied to Facebook account. Need applied to [snip - Moderator edit] please. Thanks so much
I moved to the US and I'm not able to change the country because it ask for a credit card of the new country. However, when I try to add the new card, it says it doesn't match with the country defined in my account. How can I fix it?Thank you
PlanFree/PremiumCountryAustraliaDeviceGoogle Home Nest Hub/MiniOperating System My Question or Issue We have multiple google home devices in our house, 4 users, each with their own Spotify account and Google Home account added to the household. 1 acc...
PlanPremiumCountry DeviceSamsung S9Operating SystemAndroid 10, One UI 2.5 My Question or Issue Hello guys, I have just started Spotify and there was a notification banner at the top saying something along the lines "Update your profile to prevent los...
Já cancelei uma, mas foi cobrado hoje
Hello! I listen to Spotify via a Premium Individual Plan and a Samsung A22. I did have 3 months' free subscription via a gift card from my daughter that I added to my existing plan some time ago. However, that ran out months ago and I have been payin...