Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398135 Views
  • 947 replies
  • 107 likes
  • Account
  • 398135 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171326 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171326 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99059 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99059 Views
  • 68 replies
  • 10 likes

My account was hacked about a year ago and my favourites were all deleted, can i recover them?

PlanStudent PremiumCountryScotlandDevice(iPhone 6s, Macbook Pro mid 2015) My Question or IssueWhen my account was hacked about a year ago, I got it recovered quickly and easily, however all of my music had been wiped. I decided to just start again, b...

  • Newbie
  • Plan Student Premium Country Scotland Device (iPhone 6s, Macbook Pro mid 2015)   My Question or Issue When my account was hacked about a year ago, I got it recovered quickly and easily, ...
  • kejt_
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 262 Views
  • 1 replies
  • 0 likes

Last name not appearing--Can't link my Facebook either.

PlanFree until I can get this working.CountryUSADeviceWindows 10 desktop, Samsung Galaxy Android My Question or IssueI know we can't change usernames, so I was trying to create a new account using my Facebook. I tied my FB account to my existing acco...

  • Newbie
  • Plan Free until I can get this working. Country USA Device Windows 10 desktop, Samsung Galaxy Android   My Question or Issue I know we can't change usernames, so I was trying to create a...
  • JBayudz
  • Composer
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 311 Views
  • 1 replies
  • 0 likes

Change Email Address on a Facebook Login Account

Plan - Premium FamilyCountry - USADevice - Samsung Galaxy S3 and Macbook Pro My Question or IssueI created my account many years ago with Facebook Login and an email address from a previous employer. I no longer have access to that email address and ...

  • Newbie
  • Plan - Premium Family Country - USA Device - Samsung Galaxy S3 and Macbook Pro   My Question or Issue I created my account many years ago with Facebook Login and an email address ...
  • JBayudz
  • Composer
  • 536 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 536 Views
  • 1 replies
  • 0 likes

How to un-dislike a song?

PlanPremiumCountryHong KongOperating SystemWindows 10My Question or IssueHi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?

  • Newbie
  • Plan Premium Country Hong Kong Operating System Windows 10 My Question or Issue Hi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?
  • JBayudz
  • Composer
  • 522 Views
  • 1 replies
  • 0 likes
  • Other
  • 522 Views
  • 1 replies
  • 0 likes

Logged in at former workplace

PlanPremiumCountry US My Question or IssueHi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usign my account to play their music in the store. I already changed my password but ...

  • Newbie
  •   Plan Premium Country  US   My Question or Issue Hi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usig...
  • Bethany_Dawn
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Security
  • 291 Views
  • 1 replies
  • 0 likes

It’s Like someone else used my account

I have a premium account and I just opened it on my phone and all my playlists are gone and there are 4 new ones that I didn’t put there and when I opened spoitfy on my pc my playlists were there but 10 seconds later and everything changed same as my...

  • Newbie
  • I have a premium account and I just opened it on my phone and all my playlists are gone and there are 4 new ones that I didn’t put there and when I opened spoitfy on my pc my playlists were there but...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 267 Views
  • 1 replies
  • 0 likes

account locked?

PlanPremiumCountryUSDevice(iPhone XOperating SystemiOS 12 My Question or Issuetried to jump on spotify and was logged out of my phone even though i never am entered password and its not working, tried on pc which has my pass stored and still not work...

  • Visitor
  •   Plan Premium Country US Device (iPhone X Operating System iOS 12   My Question or Issue tried to jump on spotify and was logged out of my phone even though i never am  ent...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOST ACCOUNT

Plan: Family PlanFree/Premium: PremiumCountry: NC, USA Device: iPhone XS Max(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just recently received an email in a ...

  • Casual Listener
  • Plan: Family Plan Free/Premium: Premium Country: NC, USA   Device: iPhone XS Max (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS 10 (iOS 10, Android Oreo, W...
  • Peter
  • Spotify Legend
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 397 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account seems to have been deleted overnight.

PlanPremiumCountryUSDeviceiPhone SEOperating SystemWindows 10 My Question or IssueI made this account just so I could post this, but my actual account doesn't seem to exist anymore. I last used it two days ago, but when I went to use it today, I had ...

  • Visitor
  • Plan Premium Country US Device iPhone SE Operating System Windows 10   My Question or Issue I made this account just so I could post this, but my actual account doesn't seem to exist a...
  • Peter
  • Spotify Legend
  • 611 Views
  • 4 replies
  • 0 likes
  • Account
  • 611 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Katerina
  • Spotify Legend
  • 4576 Views
  • 9 replies
  • 1 likes
  • Account
    Other
  • 4576 Views
  • 9 replies
  • 1 likes

Login issue

PlanFree My Question or IssueI've been logged out of my devices - computer and iphone. I've tried resetting the password but I don't receive the reset email - and I've forgotten which email I used before - and my username is not connected to my FB ac...

  • Visitor
  • Plan Free   My Question or Issue I've been logged out of my devices - computer and iphone. I've tried resetting the password but I don't receive the reset email - and I've forgotten which em...
  • ListenToGlobal
  • Composer
  • 609 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 609 Views
  • 3 replies
  • 0 likes

PASSWORD ACCOUNT AND PASSWORD EMAIL FORGOTTEN

PlanFreeCountry DeviceBQ Aquaris U PlusOperating SystemAndroid My Question or IssueI'm trying to reset my spotify account but I need to do it with an old e-mail account which password I don't remember either. So, is there any way to log in or necessa...

  • Newbie
  • Plan Free Country   Device BQ Aquaris U Plus Operating System Android   My Question or Issue I'm trying to reset my spotify account but I need to do it with an old e-mail account ...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

Someone is using my account from an unknown device

PlanFreeCountryUSA DeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo basically, when ever I use Spotify it disconnects me from my music and says it’s playing from another device(web fox) and when I press for...

  • Newbie
  •   Plan Free Country USA  Device iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So basically, when ever I use Spotify it discon...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 373 Views
  • 1 replies
  • 0 likes

Google Home mini CAN

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi There - I was successful in ordering my Google Home Mini during the spotify promo but it w...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi There - I...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 262 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random Numbers as Username

Plan Premium Country US Device iPhone X Operating System iOS 12.4 My Question or Issue I have an another account, [snip - Community Moderator edit], and I have been wanting to cancel premium subscription but I forgot what email I used for this accoun...

  • Newbie
  •   Plan Premium Country  US Device iPhone X Operating System iOS 12.4 My Question or Issue I have an another account, [snip - Community Moderator edit], and I have been w...
  • Katerina
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant reset password

Plan Premium Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue I have no email connected to the account and I need someone to help me connect an email to it so I can reset my password. I am paying for premium and have no access to ...

  • Casual Listener
  •   Plan Premium Device Samsung Galaxy 9 Operating System iOS 10   My Question or Issue I have no email connected to the account and I need someone to help me connect an ema...
  • Katerina
  • Spotify Legend
  • 500 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 500 Views
  • 3 replies
  • 0 likes

if I have a spotify artist account I have to pay a premium subscription.

because if I have a spotify artist account I have to pay a premium subscription... I would like to know if it is necessary for me to pay for a subscription if I have music which is on your platform.

  • Newbie
  • because if I have a spotify artist account I have to pay a premium subscription... I would like to know if it is necessary for me to pay for a subscription if I have music which is on your platform.
  • OneByBoo
  • Roadie
  • 4308 Views
  • 1 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 4308 Views
  • 1 replies
  • 2 likes

Mute artist

PlanPremiumCountryUKDevice(iPhone Xs / Windows 10)Operating System(iOS 12, Windows 10,etc.) My Question or IssueI would like to know how to mute an artist. I have read it is now possible but I can’t find it either on my phone or Windows Apps.

  • Newbie
  • Plan Premium Country UK Device (iPhone Xs / Windows 10) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue I would like to know how to mute an artist. I have read it is ...
  • ontvrgl
  • Regular
  • 1042 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in or reset password

Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The username for this account is jjdevoe2001 and I just want ...

  • Visitor
  • Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The userna...
  • Katerina
  • Spotify Legend
  • 1260 Views
  • 9 replies
  • 3 likes
  • Account
  • 1260 Views
  • 9 replies
  • 3 likes

Locked out of my login

PlanPremiumCountry Device(iPhone 6Operating System(iOS 10 My Question or IssueSuddenly Spotify is not recognizing my username and/or password.I set up the (premium) account a long time ago, and now can’t access the email address I used to try a passw...

  • Visitor
  • Plan Premium Country   Device (iPhone 6 Operating System (iOS 10   My Question or Issue Suddenly Spotify is not recognizing my username and/or password. I set up the (premium) ac...
  • user-removed
  • Not applicable
  • 786 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 786 Views
  • 2 replies
  • 0 likes