Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • gabeebaros
  • Casual Listener
  • 389351 Views
  • 926 replies
  • 107 likes
  • Account
  • 389351 Views
  • 926 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168568 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168568 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98094 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98094 Views
  • 68 replies
  • 10 likes

Account stolen, still logged in

PlanPremiumCountrySweden My Question or IssueMy account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my password since they have changed my email.What should I do?

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue My account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my pa...
  • Jᴀᴄᴋ
  • Roadie
  • 640 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 640 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't return my money back

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 14 days and the user has not "used" the suscription...

  • Newbie
  • I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within ...
  • Bittencourt
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Premium
  • 501 Views
  • 1 replies
  • 0 likes

How can I delete my account?

PlanPremiumCountryTurkeyDeviceReeder P10Operating SystemAndroid 6.0 My Question or IssueI deleted my Facebook account but Spotify keeps running. When I try to delete my Spotify it asks me to log in my Facebook account but I deleted my Facebook 2 mont...

  • Newbie
  • Plan Premium Country Turkey Device Reeder P10 Operating System Android 6.0   My Question or Issue I deleted my Facebook account but Spotify keeps running. When I try to delete my Spoti...
  • ListenToGlobal
  • Composer
  • 530 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 530 Views
  • 2 replies
  • 0 likes

I cannot access my account.

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to access my account now. Please help! PlanPremiumCountryIr...

  • Newbie
  • Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to acces...
  • ListenToGlobal
  • Composer
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
  • 485 Views
  • 1 replies
  • 0 likes

Spotify is trying to kick my girlfriend from my family subscription

PlanPremium FamilyCountryGermany Hi, first of all, english isn't my native language, but i'll try my best I created in 2014 my Spotify account via Facebook. Since then i had premium and all worked fine. Last month i decided to add my girlfriend to my...

  • Newbie
  •   Plan Premium Family Country Germany   Hi,   first of all, english isn't my native language, but i'll try my best 🙂   I created in 2014 my Spotify account via Facebook...
  • Bittencourt
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 815 Views
  • 1 replies
  • 0 likes

Radio bzw Sender Erstellung

Ich suche nach einer Lösung für folgendes Problem:Früher konnte ich Sender erstellen, die endlos gelaufen sind.Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich eine Playlist von 50 Songs.Wurde das geändert oder über...

  • Casual Listener
  • Ich suche nach einer Lösung für folgendes Problem: Früher konnte ich Sender erstellen, die endlos gelaufen sind. Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich ...
  • ListenToGlobal
  • Composer
  • 3537 Views
  • 3 replies
  • 1 likes
  • Other
  • 3537 Views
  • 3 replies
  • 1 likes

Hundreds of Spotify Premium User Accounts Posted Online

Emails and passwords to hundreds of premium accounts are posted online. I raised this issue to Spotify Support months ago but the information is still out there for the world to see. If I Google search for my email address, Google finds it right away...

image.png
  • Newbie
  • Emails and passwords to hundreds of premium accounts are posted online.  I raised this issue to Spotify Support months ago but the information is still out there for the world to see.  If I...
  • FamousHerself
  • Music Fan
  • 888 Views
  • 1 replies
  • 0 likes
  • Security
  • 888 Views
  • 1 replies
  • 0 likes

I can't sync my new spotify account to my old facebook.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created my first spotify account via facebook. I now created a second spotify account with ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I creat...
  • FamousHerself
  • Music Fan
  • 884 Views
  • 2 replies
  • 0 likes
  • Account
  • 884 Views
  • 2 replies
  • 0 likes

Cant change country - INDIA

Account is saying i am in UK I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ? HELP PLEASE

  • Newbie
  • Account is saying i am in UK    I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ?   HELP PLEASE&...
  • ListenToGlobal
  • Composer
  • 669 Views
  • 1 replies
  • 0 likes
  • Account
  • 669 Views
  • 1 replies
  • 0 likes

Username was changed to Chinese

PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueLogged in recently to discover that my account's username was changedfrom my name, "Von Storm", to "風啞劇". At first I thought my account had been hacked, but from what I r...

  • Newbie
  • Plan Premium Country United States Device All Operating System All   My Question or Issue Logged in recently to discover that my account's username was changed from my name, "Von Stor...
  • ListenToGlobal
  • Composer
  • 793 Views
  • 1 replies
  • 2 likes
  • Account
  • 793 Views
  • 1 replies
  • 2 likes

Can’t correct country. Went on vacation and when I came back it seems to show the US as my vacation.

I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?

  • Casual Listener
  • I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?  
  • ListenToGlobal
  • Composer
  • 393 Views
  • 3 replies
  • 0 likes
  • Account
  • 393 Views
  • 3 replies
  • 0 likes

Solved!! Benutzer in Winwows App wechseln

Hallo,ich benutze Spotify Family mit der Windows-App auf meinem PC. Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann? Diese Funktion ist zum Beispiel von Netflix bekannt. Da wird beim Start erst gefragt, we...

  • Newbie
  • Hallo, ich benutze Spotify Family mit der Windows-App auf meinem PC.    Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann?    Diese...
  • ListenToGlobal
  • Composer
  • 2855 Views
  • 2 replies
  • 1 likes
  • Login
  • 2855 Views
  • 2 replies
  • 1 likes

Different name shown

Plan: FreeCountry: ItalyDevice: PC & Huawei P9LiteOperating System: Windows 10 & Android 7 Hi.When I registered, one of the fields to fill was:"What should we call you on Spotify", and I entered a name.Why when I access the program or the application...

  • Visitor
  • Plan: Free Country: Italy Device: PC & Huawei P9Lite Operating System: Windows 10 & Android 7   Hi. When I registered, one of the fields to fill was: "What should we call you on S...
  • ListenToGlobal
  • Composer
  • 460 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 460 Views
  • 1 replies
  • 0 likes

Can't log in to facebook & i don't have an email or i can't edit my profile?

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI logged in with facebook before on my laptop but when i got my new PC, I tried to log in by clicking facebook but nothing happened. I tried to ask for help by using sp...

  • Newbie
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue I logged in with facebook before on my laptop but when i got my new PC, I tried to log in by...
  • ListenToGlobal
  • Composer
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

Can't play any songs

Free/Premium:FreeCountry:Taiwan DevicePCOperating SystemWindows 7 My Question or IssueI can't play any songs , it play for 5 seconds then just stopped, and show the message " Can't play the current song "I have already reinstalled Spotify, but the pr...

  • Newbie
  • Free/Premium:Free Country:Taiwan   Device PC Operating System Windows 7   My Question or Issue I can't play any songs , it play for 5 seconds then just stopped, and show the m...
  • ListenToGlobal
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
  • 339 Views
  • 1 replies
  • 0 likes

Delete or merge old account with new one - cant access email

Hello,I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log in. I have this new account, but since my facebook i...

  • Casual Listener
  • Hello, I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log...
  • ListenToGlobal
  • Composer
  • 740 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 740 Views
  • 3 replies
  • 0 likes

Facebook Re-Connect

Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with facebook account." so i disconnected from my faceb...

  • Casual Listener
  • Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with...
  • ListenToGlobal
  • Composer
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
  • 392 Views
  • 1 replies
  • 0 likes

Forgot Password and Email

My Question: Hello, i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear atlease somwhere a litle music so yeah can somone help me? LG JT (Alt) ...

  • Casual Listener
  • My Question:   Hello,   i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear at...
  • JT_Alt
  • Casual Listener
  • 788 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 788 Views
  • 4 replies
  • 0 likes

Can’t find settings on iPhone XS Max

I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out

  • Newbie
  • I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out
  • Loxer
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Desktop shows numbers instead of facebook username&profile picture

Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile.I login with Facebook.From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can see only numbers and no profile picture.So, I tried the t...

  • Regular
  • Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile. I login with Facebook. From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can se...
  • kejt_
  • Community Legend
  • 667 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 667 Views
  • 3 replies
  • 0 likes