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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396695 Views
  • 944 replies
  • 107 likes
  • Account
  • 396695 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170611 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170611 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98864 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98864 Views
  • 68 replies
  • 10 likes

Solved!! How can I buy Premium account

PlanFree/Country RussiaDeviceSonyOperating System(Android, Windows 10) My Question or Issue I'm from Russia, but i can't choose Russia as country, because settings no Russia.Acctualy I want buy premium account, but I can't pay russian card.How I can ...

  • Newbie
  • Plan Free/ Country  Russia Device Sony Operating System (Android, Windows 10)   My Question or Issue  I'm from Russia, but i can't choose Russia as country, because settings ...
  • Alex-Pankoff
  • Newbie
  • 1757 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
  • 1757 Views
  • 2 replies
  • 0 likes

Solved!! Validate user profile

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry France My Question or Issue:How to validate user profile with a blue mark, for example like these ones:https://open....

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country France   My Question or Issue: How to validate user...
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
  • 493 Views
  • 1 replies
  • 0 likes

my account is maybe hacked ? i got automatically logged out!

PlanpremiumCountry united statesDeviceiphone 6sOperating Systemios My Question or Issue i was mysteriously logged out of my spotify account when i tried to log back in it was saying thats not the right password even though it was so then i tried to a...

  • Visitor
  • ...here and so was my public music i really am in distress im a struggling college student who needs my money and the premium is going to renew in 2 days or less and idk who has control of my account please p...
  • Noah
  • Spotify Star
  • 939 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 939 Views
  • 1 replies
  • 0 likes

impossible to retrieve account details

PlanPremiumCountryUK / Italy DeviceSamsung Galaxy 6, Macbook Pro late 2016Operating SystemiOS 10, Android My Question or Issue I have logged out my premium profile and can't log in again. It was connected to Facebook, and I wanted to switch to an ema...

  • Visitor
  • Plan Premium Country UK / Italy  Device Samsung Galaxy 6, Macbook Pro late 2016 Operating System iOS 10, Android    My Question or Issue   I have logged out my premium ...
  • OneByBoo
  • Roadie
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! Spotify username displays when account is linked to Facebook.

PlanFreeCountry United States of AmericaDevice(iPhone 6s, iPad Mini, 2 Desktop Computers)Operating System(iOS 12.2, iOS 9.3.5, Windows 8.1, Windows 10) My Question or Issue My Spotify account shows my username on spotify (rocco.davis) even though it ...

  • Newbie
  • Plan Free Country  United States of America Device (iPhone 6s, iPad Mini, 2 Desktop Computers) Operating System (iOS 12.2, iOS 9.3.5, Windows 8.1, Windows 10)   My Question or Issu...
  • OneByBoo
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
  • 449 Views
  • 1 replies
  • 0 likes

Can't reset password

PlanPremiumCountry swedenDeviceSamsung Galaxy 9Operating Systemwindows 10 My Question or IssueI believe that someone else has access to my account from another device.I have logged out via the log out everywhere button. i do not remember my password ...

  • Casual Listener
  • Plan Premium Country  sweden Device Samsung Galaxy 9 Operating System windows 10  My Question or Issue I believe that someone else has access to my account from another device. I ...
  • zsambokrety
  • Casual Listener
  • 788 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 788 Views
  • 3 replies
  • 0 likes

Get a new "Liked from Radio" playlist

Hello, I have a similar problem as discussed here: https://community.spotify.com/t5/Android/How-can-I-get-a-new-quot-Liked-From-Radio-quot-playlist-or-start/td-p/1111024 I accidentaly removed the "Liked from Radio" playlist (Radio-Favoriten in german...

  • Casual Listener
  • Hello,   I have a similar problem as discussed here:   https://community.spotify.com/t5/Android/How-can-I-get-a-new-quot-Liked-From-Radio-quot-playlist-or-start/td-p/1111024   I ...
  • Noah
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change/edit playlist info or connect to facebook

Hi, Ive recently just got spotify premium and Ive noticed that I'm not able to edit or change my playlist pictures/profile pictures etc. I am also not able to connect to facebook.Is there something that can be done about this?ThanksEDIT: There is als...

  • Casual Listener
  • Hi, Ive recently just got spotify premium and Ive noticed that I'm not able to edit or change my playlist pictures/profile pictures etc. I am also not able to connect to facebook. Is there something...
  • Peter
  • Spotify Legend
  • 629 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 629 Views
  • 6 replies
  • 0 likes

Superuser Contribution Two different Account in same mail

I bought Spotify family premium 20 days ago from my account named "guner1051". Yesterday I opened Spotify and my account was logged out and I couldn't receive e-mails when I tried to reset my password. I thought my account was deleted, so I created a...

  • Casual Listener
  •      I bought Spotify family premium 20 days ago from my account named "guner1051". Yesterday I opened Spotify and my account was logged out and I couldn't receive e-mails when I tri...
  • Peter
  • Spotify Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • Account
  • 511 Views
  • 3 replies
  • 0 likes

No option for profile

PlanFreeCountry IndiaDevice(MotoG )Operating System(Android) My Question or Issue I can't seem to find my profile on the app. When I log in there's no profile page of me .

  • Visitor
  • Plan Free Country  India Device (MotoG ) Operating System (Android)   My Question or Issue  I can't seem to find my profile on the app. When I log in there's no profile page ...
  • xoholo
  • Composer
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
  • 336 Views
  • 1 replies
  • 0 likes

Most of my songs in the playlists are "not enabled"

PlanPremium CountryCanada DeviceiPhone 8 Plus, or Mac OSX (same issue, it's not related to device) Operating SystemLatest OS on both devices. My Question or IssueWhat's up with Spotify today? It seems most songs in my playlists are "not available". I...

  • Music Fan
  • Plan Premium   Country Canada    Device iPhone 8 Plus, or Mac OSX (same issue, it's not related to device)    Operating System Latest OS on both devices.  &nb...
  • Nearlynubile
  • Music Fan
  • 976 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 976 Views
  • 10 replies
  • 0 likes

Solved!! Sketchy email telling me to reset my pw

I just received an email stating: "To protect your Spotify account, we've reset your password due to detected suspicious activity." I have since REQUESTED and successfuly changed my password. My question is, what is the nature of the suspicious activ...

  • Regular
  • I just received an email stating:   "To protect your Spotify account, we've reset your password due to detected suspicious activity."   I have since REQUESTED and successfuly changed my...
  • OneByBoo
  • Roadie
  • 72093 Views
  • 8 replies
  • 2 likes
  • Security
  • 72093 Views
  • 8 replies
  • 2 likes

Account hacked

Hi all, My account got hacked this morning. Recieved an email that my email adress changed in another one (which isn't mine) and i can't log on anymore. My email isn't recognised if I try to log on. I mailed Spotify this morning but no response. Must...

  • Casual Listener
  • Hi all,   My account got hacked this morning. Recieved an email that my email adress changed in another one (which isn't mine)  and i can't log on anymore.   My email isn't re...
  • RockstarFischer
  • Composer
  • 472 Views
  • 3 replies
  • 0 likes
  • Account
  • 472 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 504 Gateway Time-out when recovering playlists

PlanPremiumCountryPortugalDeviceBrowser (Google Chrome)Operating SystemWindows 10 My Question or Issue Hi!I'm trying to recover a playlist that I accidentally deleted, when deleting a folder (called "pre ma"). When I access my Account, on spotify web...

  • Casual Listener
  • Plan Premium Country Portugal Device Browser (Google Chrome) Operating System Windows 10   My Question or Issue  Hi! I'm trying to recover a playlist that I accidentally del...
  • Guido
  • Spotify Legend
  • 1613 Views
  • 4 replies
  • 0 likes
  • Account
  • 1613 Views
  • 4 replies
  • 0 likes

Superuser Contribution Connect and family package

Looking to find out the current state of play with connect. Appreciate with an individual premium account can only steam via connect to 1 device. Using Spotify app, selecting devices available you can select all available devices on the same Home net...

  • Casual Listener
  • Looking to find out the current state of play with connect.   Appreciate with an individual premium account can only steam via connect to 1 device. Using Spotify app, selecting  devices a...
  • Pjr666
  • Casual Listener
  • 866 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 866 Views
  • 2 replies
  • 0 likes

How to change facebook account to login?

My friend use my iphone logged in facebook and log out afterwards but spotify lept the information from his account. I cant login to my own facebook account. How to change the facebook to login.

  • Newbie
  • My friend use my iphone logged in facebook and log out afterwards but spotify lept the information from his account. I cant login to my own facebook account. How to change the facebook to  login...
  • OneByBoo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums section now displaying only saved albums

Greetings, For a few days, on the PC and mobile Android app (Spotify Premium), all my albums have disappeared from the album section and have been replaced by all the albums related to song I have saved. It looks like Spotify changed its way of doing...

  • Newbie
  • Greetings,   For a few days, on the PC and mobile Android app (Spotify Premium), all my albums have disappeared from the album section and have been replaced by all the albums related to song ...
  • Katerina
  • Spotify Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 829 Views
  • 1 replies
  • 0 likes

Free Spotify account hacked

PlanFreeCountry USDevice(Samsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question My main spotify account has been hacked, my password has been changed, ive been logged out of all devices. I do not have it connected to fac...

  • Visitor
  •   Plan Free Country  US Device (Samsung Galaxy 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question  My main spotify account has been hacked, ...
  • OneByBoo
  • Roadie
  • 1362 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 1362 Views
  • 1 replies
  • 0 likes

Spotify doesn't delete my tracks

I have the problem that My tracks in the "my songs" playlists are being readded, even if I delete them. They are not there to for a day or two, but then spotify adds them back. I tried to log out from all devices. Tried to delete it from other device...

  • Casual Listener
  • I have the problem that My tracks in the "my songs" playlists are being readded, even if I delete them. They are not there to for a day or two, but then spotify adds them back.    I tried...
  • OneByBoo
  • Roadie
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! I NEED HELP CANCELING MY ACCOUNT (5 months without using my account and I’m still being charged)

PlanPremiumCountryMexico DeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So it’s been over 5 months since I forgot my accounts user, password and email, I have been paying premium for 5 months without even using the account and I can’...

  • Casual Listener
  • Plan Premium Country Mexico   Device iPhone 7 Plus   Operating System iOS 10   My Question or Issue  So it’s been over 5 months since I forgot my accounts user, passwo...
  • Luan
  • Spotify Star
  • 822 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 822 Views
  • 3 replies
  • 0 likes