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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396303 Views
  • 943 replies
  • 107 likes
  • Account
  • 396303 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170447 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170447 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98833 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98833 Views
  • 68 replies
  • 10 likes

How can I change my country when no pop up menu appears?

Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change my country in my account details the only option in ...

  • Casual Listener
  • Spotify won't let me use the service because it says I have used the free service for too long outside of country. I recently moved from Switzerland to the UK, however when I try to login to change m...
  • Nagi
  • Music Fan
  • 215 Views
  • 3 replies
  • 0 likes
  • Account
  • 215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help needed - account appears to have been hacked

PlanPremiumCountry AustraliaDevice(iPhone x, MacBook Pro) Operating System(iOS 10) My Question or Issue My account appears to have been hacked, as a different name is showing on my acccount. I have changed my password and disabled the account on the ...

  • Newbie
  •   Plan Premium Country  Australia Device (iPhone x, MacBook Pro)  Operating System (iOS 10)   My Question or Issue  My account appears to have been hacked, as &nbs...
  • Guido
  • Spotify Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists

PlanPremiumCountryGBDeviceiPhoneOperating System(iOS 10, My Question or IssueI was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from what I was initially interested in. I feel this is because Spotify has adapted...

  • Casual Listener
  • Plan Premium Country GB Device iPhone Operating System (iOS 10,   My Question or Issue I was following a playlist called "Easy 90s" by Spotify. The songs have completed changed from wh...
  • Guido
  • Spotify Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 294 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to disconnect facebook from my account?

PlanPremiumCountry USDeviceANYOperating SystemANY My Question or Issue I created my account using Facebook account. But now I want to delete my facebook account due to all the scandals. The only thing which stops me is that my spotify is tied to face...

  • Regular
  • Plan Premium Country  US Device ANY Operating System ANY   My Question or Issue  I created my account using Facebook account. But now I want to delete my facebook account due...
  • Jemi
  • Spotify Legend
  • 1001 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 1001 Views
  • 6 replies
  • 1 likes

Superuser Contribution ADD PERMANENT PRIVACY OPTION

There have been other threads addressing this same issue with many people waiting for an update since 2013. ADD a **bleep** permanent privacy option - not one where you constantly have to make all sessions private at the start of each session. I have...

  • Newbie
  • There have been other threads addressing this same issue with many people waiting for an update since 2013.   ADD a **bleep** permanent privacy option - not one where you constantly have to ...
  • Guido
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Security
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I really have to cancel and make a new profile?

PlanPremiumCountry CanadaDevice(PC, iPhone, iPad)Operating System(Windows 10iOS 10, My Question or Issue:I am transgender and do not want my account linked to my old name. I am a premium member. Do I have to cancel my membership and get a new one, an...

  • Newbie
  • Plan Premium Country  Canada Device (PC, iPhone, iPad) Operating System (Windows 10iOS 10,   My Question or Issue: I am transgender and do not want my account linked to my old nam...
  • Guido
  • Spotify Legend
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
  • 229 Views
  • 2 replies
  • 0 likes

Error comes out when i enter my debit card

PlanPremiumCountry IraqDeviceSamsung S8Operating System(Android Oreo) My Question or Issue Hello Mr/Mrs, I am a super fan of spotify and i am from Iraq surely you know that Iraq doesn't have payment method by Credit card/Debit card i have created a d...

  • Visitor
  • Plan Premium Country  Iraq Device Samsung S8 Operating System (Android Oreo)   My Question or Issue  Hello Mr/Mrs,   I am a super fan of spotify and i am from Ira...
  • OneByBoo
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

facebook connection changed my spotify account name

PlanPremiumCountry TurkeyDeviceGrundigOperating SystemWindows 10 My Question or Issuei am connected with facebook and my account name changed. i want to return it old name. my old name is "Kaan Haltan" but now "Kaan Hakça" please help me please i wan...

  • Visitor
  • Plan Premium Country  Turkey Device Grundig Operating System Windows 10   My Question or Issue i am connected with facebook and my account name changed. i want to return it old na...
  • user-removed
  • Not applicable
  • 193 Views
  • 2 replies
  • 1 likes
  • Account
  • 193 Views
  • 2 replies
  • 1 likes

My account is linked to my ex girlfriends Facebook account

PlanPremiumCountry Device(iPhone sOperating System My Question or Issue my account is linked to the wrong Facebook account but is under my email and I pay, I would like this fixed

  • Newbie
  • Plan Premium Country   Device (iPhone s Operating System     My Question or Issue my account is linked to the wrong Facebook account but is under my email and I pay, I would l...
  • OneByBoo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

je me suis inscrit à spotify premium et j'ai déja été prélevé mais imppossible de me connecter. comment faire svp?????(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • je me suis inscrit à spotify premium et j'ai déja été prélevé mais imppossible de me connecter. comment faire svp????? (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &...
  • Guido
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium
  • 253 Views
  • 1 replies
  • 0 likes

Can't login to my user

PlanFreeCountry Finland I am new to this whole spotify community thing but now I really need help. I was listening to my spotify as usual but then it logged out by it self. I was trying to log back in but couldn't remember my password so I tried to r...

  • Visitor
  • Plan Free Country  Finland        I am new to this whole spotify community thing but now I really need help. I was listening to my spotify as usual but then it logged ...
  • Jose_M
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! Favorites and playlists deleted

Hi, I am using a free account and am in Canada but spend time in the US. I almost exclusively use Spotify on a Google Pixel 2 phone. My issue is that I logged into Spotify once or twice on my HP laptop, and my account didn't sync up (no playlists or ...

  • Visitor
  • Hi, I am using a free account and am in Canada but spend time in the US. I almost exclusively use Spotify on a Google Pixel 2 phone. My issue is that I logged into Spotify once or twice on my HP lapt...
  • Luke
  • Spotify Star
  • 611 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 611 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify support cancelled my subscription and blocked my account

Plan - FamilyFree/Premium - PremiumCountry - Turkey My Question or Issue Today I decided to contact support as I was not able to understand why there were polish songs in my weekly discovery playlists. I signed in to my Spotify account in Spotify web...

  • Visitor
  • Plan - Family Free/Premium - Premium Country - Turkey    My Question or Issue   Today I decided to contact support as I was not able to understand why there were polish songs in ...
  • Teppka
  • Casual Listener
  • 1090 Views
  • 8 replies
  • 0 likes
  • Account
  • 1090 Views
  • 8 replies
  • 0 likes

Saved songs disappeared

Hi everyone,Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is gone.I like to store music by pressing save without putting them in ...

  • Newbie
  •     Hi everyone, Someone or something accessed my account and deleted all my saved songs, I have changed my password and logged my account off from all devices, but ALL my saved music is...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! About Analytics of my playlist

PlanPremiumCountryJapan DeviceWindows pc, Xperia z5 premiumOperating SystemWindows10 Android7.1.1 My Question or Issue I'd like to check the trends of people following their playlists and the variation values ​​of followers. But I do not know how to ...

  • Music Fan
  • Plan Premium Country Japan  Device Windows pc, Xperia z5 premium Operating System Windows10 Android7.1.1   My Question or Issue  I'd like to check the trends of people follow...
  • Maxim
  • Spotify Star
  • 3922 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 3922 Views
  • 2 replies
  • 0 likes

My account was hacked for a few months. Now all suggested songs arent mine.

My account was hacked by a French dude for a few months now all of my playlists and suggested songs, release radar etc are majority French stuff. Any way to get around this?

  • Newbie
  •   My account was hacked by a French dude for a few months now all of my playlists and suggested songs, release radar etc are majority French stuff. Any way to get around this?  
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Year in music (2018 wrapped)

Hello Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it loaded it was just empty. Is it something with my account? ...

  • Regular
  • Hello   Is Spotify no longer sending out e-mails at the end of the year with stats about what you listened to? I didn't receive one this year. But I did find this 2018 wrapped page but when it...
  • Billy-J
  • Spotify Star
  • 544 Views
  • 3 replies
  • 0 likes
  • Other
  • 544 Views
  • 3 replies
  • 0 likes

Someone is Hacking Me!!!!!!!!!!!

PlanPremium Student Country USA DeviceSamsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch My Question or Issue Someone is logging into my account and stopping my music to play some weird/creepy stuff i would like to change my account but i...

  • Newbie
  •   Plan Premium Student   Country  USA   Device Samsung Galaxy S8+, Lenovo ThinkPad, PS4, Samsung Galaxy Watch   My Question or Issue  Someone is logging into ...
  • user-removed
  • Not applicable
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Unlimited
  • 225 Views
  • 1 replies
  • 0 likes

Cannot link my facebook to spotify

PlanPremiumCountryThe NetherlandsDevice(Desktop/Oneplus 6)Operating System(Android, Windows 10) My Question or IssueI have a spotify premium account 115136601 (username). I want this account to be linked with my facebook, so when I login with faceboo...

  • Visitor
  • Plan Premium Country The Netherlands Device (Desktop/Oneplus 6) Operating System (Android, Windows 10)   My Question or Issue I have a spotify premium account 115136601 (username)...
  • OneByBoo
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 288 Views
  • 1 replies
  • 0 likes

Can't link account to Facebook

I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?

  • Casual Listener
  • I had created another account with Facebook that I now never use, and now I cannot link my current Spotify account to Facebook. What can I do?
  • OneByBoo
  • Roadie
  • 235 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 235 Views
  • 3 replies
  • 0 likes