Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ashyslashy
  • Newbie
  • 388927 Views
  • 922 replies
  • 107 likes
  • Account
  • 388927 Views
  • 922 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168416 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168416 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98069 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98069 Views
  • 68 replies
  • 10 likes

Superuser Contribution Country change

PlanPremiumCountry Switch from Italy (Euros) to UK (GBP)DeviceLaptopOperating SystemWin10 My Question or Issue Hi, when I was in Italy I had a Premium student account payed in Euro. I have now changed my country to UK, but I am not able to activate t...

  • Newbie
  • Plan Premium Country  Switch from Italy (Euros) to UK (GBP) Device Laptop Operating System Win10   My Question or Issue  Hi,  when I was in Italy I had a Premium studen...
  • Guido
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Premium, but on free account and not on a trial

PlanFreeCountry IrelandDeviceMacbook ProOperating SystemmacOS Mojave My Question or Issue Hello, I have a free spotify account, however I just been charged €9.99. I did not sign up for any trial, and my account is still showing as a free account. Can...

  • Casual Listener
  • Plan Free Country  Ireland Device Macbook Pro Operating System macOS Mojave   My Question or Issue  Hello,   I have a free spotify account, however I just been charged...
  • Guido
  • Spotify Legend
  • 588 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 588 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help with logging into a premium account only know username

PlanPremium CountryUnited states DeviceGoogle pixel My Question or IssueJust got a new phone and was trying to log in. I only know my username for sure and I thought I knew my password but it says it doesn't match. I can't recieve an email with just ...

  • Newbie
  • Plan Premium   Country United states    Device Google pixel    My Question or Issue Just got a new phone and was trying to log in. I only know my username for sure ...
  • Guido
  • Spotify Legend
  • 2327 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 2327 Views
  • 2 replies
  • 0 likes

Account Hacked

Plan: Premium for FamilyCountry: United States DeviceiPhone XR and iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My first topic got marked as spma. Hmmm... It appears as though my account got hacked last Saturda...

  • Casual Listener
  • Plan: Premium for Family Country: United States   Device iPhone XR and iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)    My Question or Issue &nbs...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

My Spotify Account is Used by Other People from Other Country

PlanPremiumCountry IndonesiaDevice(Samsung Galaxy A9 (2016), HP Notebook)Operating System(Android, Windows 10,) My Question or Issue Today i try to open my spotify in my notebook, but something seems wrong, because when i try to login to my spotify, ...

  • Newbie
  • Plan Premium Country  Indonesia Device (Samsung Galaxy A9 (2016), HP Notebook) Operating System (Android, Windows 10,)   My Question or Issue  Today i try to open my spotify ...
  • Mantisentil
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! giving up subscription

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or Issue I might have to cancel my subscription and want to know if I can keep my playlists and change to free spotify with adverts?Thanks.Kenny.

  • Casual Listener
  • Plan Premium Country  UK Device PC Operating System Windows 10   My Question or Issue  I might have to cancel my subscription and want to know if I can keep my playlists and ...
  • Mantisentil
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Account
  • 341 Views
  • 3 replies
  • 0 likes

Gift Payment Denied

Was able to purchase 4 gift "cards" paying through paypal successfully. On fifth, both paypal and direct credit card caused an error. I know the credit card used (which is the same one linked to my paypal) is fine since I have bought other items on i...

  • Newbie
  •   Was able to purchase 4 gift "cards" paying through paypal successfully.  On fifth, both paypal and direct credit card caused an error.  I know the credit card used (which is the sam...
  • Jᴀᴄᴋ
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Other
  • 231 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login

Plan FreeCountry Spain My Question or Issue A friend of mine created an Spotify account for our collective, yet we don't know how she created the account because no one can login except her. She says that she created it with facebook.... And she also...

  • Casual Listener
  • Plan Free Country Spain   My Question or Issue   A friend of mine created an Spotify account for our collective, yet we don't know how she created the account because no one can login ...
  • thomspoti
  • Casual Listener
  • 451 Views
  • 4 replies
  • 0 likes
  • Account
  • 451 Views
  • 4 replies
  • 0 likes

My account hacked

PlanPremiumCountry GreeceDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue As i am listening music someone else with user name PS4 something loggin in and i stop hear what i hear and i hear his music. This is unexpectable the emotion...

  • Newbie
  • Plan Premium Country  Greece Device Samsung Galaxy 8 Operating System Android   My Question or Issue  As i am listening music someone else with user name PS4 something loggin...
  • Jᴀᴄᴋ
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Security
  • 177 Views
  • 1 replies
  • 0 likes

Can't log onto my account

My Question or Issue I'm using an S7 Edge, accidentally logged out of my account while it was set on offline mode, now I cant log back in because its saying that I need to be online in order to login.

  • Newbie
  •     My Question or Issue   I'm using an S7 Edge, accidentally logged out of my account while it was set on offline mode, now I cant log back in because its saying that I need to be...
  • robert_m_cashin
  • Newbie
  • 259 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 259 Views
  • 2 replies
  • 1 likes

Solved!! Email is taken issue

PlanFreeCountry Saudi Arabia My Question or IssueWhenever I try to change my country in my account I get Email is taken while it's my email and I am logged in using that email and I don't know what the problem here

  • Casual Listener
  •   Plan Free Country  Saudi Arabia    My Question or Issue Whenever I try to change my country in my account I get Email is taken while it's my email and I am logged in usin...
  • Jose_M
  • Spotify Star
  • 1748 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 1748 Views
  • 3 replies
  • 0 likes

delete this

delete

  • Visitor
  • delete
  • Jᴀᴄᴋ
  • Roadie
  • 295 Views
  • 2 replies
  • 0 likes
  • Free
    Login
  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pago de cuenta

Buen día. Quería informar que la tarjeta que estaba vinculada con el pago de mi cuenta, fue bloqueada debido a un hurto, y el pago no pudo ser efectuado. Debo recibir la nueva en estos días. Pido por favor que me esperen hasta que llegue la misma, y ...

  • Visitor
  • Buen día. Quería informar que la tarjeta que estaba vinculada con el pago de mi cuenta, fue bloqueada debido a un hurto, y el pago no pudo ser efectuado. Debo recibir la nueva en estos días. Pido por...
  • Guido
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 DEFA ÖDEME ALDI AMA PREMİUM GELMEDİ

merhaba bugün ininal kartıma para yükledim sonra premium satın almaya çalıştım spotify hata verdi sonra ininal kartıma girdiğimde benden 2 lira para çekildiğini gördüm ininalı aradım ininal sorunun sizden kaynaklandığını söyledi bunlar da fotoğraflar...

  • Visitor
  • merhaba bugün ininal kartıma para yükledim sonra premium satın almaya çalıştım spotify hata verdi sonra ininal kartıma girdiğimde benden 2 lira para çekildiğini gördüm ininalı aradım ininal sorunun s...
  • Guido
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution My password became my name in spotify!

As written in the title when i created my account my password instantly became my shown name in the attachments there a web player picture of before (last album) as VOJTEKK and on the new one its my password example on phone Playlist XYfrom user xxxx...

  • Newbie
  • As written in the title when i created my account my password instantly became my shown name   in the attachments there a web player picture of before (last album) as VOJTEKK and on the new on...
  • Guido
  • Spotify Legend
  • 608 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 608 Views
  • 2 replies
  • 0 likes

Songs in radio will be added to the "Liked from Radio" playlist as often as you can click on like

Hi community, just wanted to report this bug. If you keep clicking on like/thumbs up while playing a radio song, it will be added to the Liked by Radio playlist multiple times. As often as you can click on the button within about 2 seconds. I experie...

  • Regular
  •   Hi community,    just wanted to report this bug.  If you keep clicking on like/thumbs up while playing a radio song, it will be added to the Liked by Radio playlist mul...
  • pimpnugget
  • Regular
  • 188 Views
  • 2 replies
  • 0 likes
  • Other
  • 188 Views
  • 2 replies
  • 0 likes

Solved!! Change of country not possible

Dear Community,today I wanted to sign in after a few weeks not using Spotify and I received the information to change my country if I wanted to continue using Spotify. I'm living in Belgium now (already since Septembre and I never got that reqest yet...

  • Casual Listener
  • Dear Community, today I wanted to sign in after a few weeks not using Spotify and I received the information to change my country if I wanted to continue using Spotify. I'm living in Belgium now (al...
  • Jose_M
  • Spotify Star
  • 367 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 367 Views
  • 5 replies
  • 0 likes

Account Email Was Changed

I received an email this morning saying my email was changed, but I didn't change my account email. So, naturally, I sent an email to the email address that was suggested in the email twice. I haven't heard back yet, so I'm growing to be very frustra...

  • Visitor
  • I received an email this morning saying my email was changed, but I didn't change my account email. So, naturally, I sent an email to the email address that was suggested in the email twice. I haven'...
  • OneByBoo
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 169 Views
  • 1 replies
  • 0 likes

Someone else using my spotify

PlanPremiumCountry UKMy Question or IssueSo somone is logged into my spotify account through their web browser, I've tried logging out everywhere and changing my passwords but it hasnt helped. I even contacted Spotify help who tried to resolve it but...

  • Newbie
  •   Plan Premium Country  UK My Question or Issue So somone is logged into my spotify account through their web browser, I've tried logging out everywhere and changing my passwords but ...
  • Jᴀᴄᴋ
  • Roadie
  • 225 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 225 Views
  • 2 replies
  • 1 likes

Creating a new account and swap it with the old one

PremiumAustria Windows 10/Samsung Galaxy S6 My Question or Issue Is it possible to create a new account and some friendly staff swaps it with my old one? I want this on order to change my listed name, but altough don't want to lose my friends playlis...

  • Casual Listener
  •   Premium Austria   Windows 10/Samsung Galaxy S6     My Question or Issue  Is it possible to create a new account and some friendly staff swaps it with my old one? I ...
  • rannik
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
  • 208 Views
  • 2 replies
  • 0 likes