Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I am unable to change my profile country, I created the account a while back, never subscribed to premium before, country lit’s shows only the US, I’ve tried the steps shared on other posts without luck)PlanFreeCountry USADevice(iPhone 6S)Operating S...
I have Spotify Premium. All paid up.The other day I got an email from spotify in Portugeuse. I was on vacation and didn't spend much time on it.A couple days later I couldn't log into Spotify on my phone. I thought maybe it had to do with me changing...
PlanPremiumCountry BrazilDevice(iPhone 8 Plus)Operating System(Windows 10) My Question or Issue Minha conta no Spotify começou a reproduzir músicas que eu nunca tinha colocado para tocar. Quando eu abria meu Spotify aparecia que minhas últimas música...
Free/PremiumCanada DeviceMacbook and iPod Touch 5Operating SystemiOS 10 My Question or Issue Hi there: I just upgraded to Premium on my laptop. I have some questions which I can't seem to find answers to:1. Why did it take my playlists from my iTunes...
I uploaded a track from a new artist who is not on spotify yet. I was wondering if it was possible to create his profile before the song goes online.I want to pitch the Song to spotify playlist curators and need the song to be available before its re...
Hi, I just got email from spotify about my top songs of 2018 and stuff.And its some cool stats you have there and all. But not all of it is correct. You say ABBA is my top artist of 2018 and that dancing queen is my most listend to song. Its not even...
PlanPremiumCountry BrasilDeviceMotoZOperating SystemAndroid Oreo Na minha playlist aparecem musicas que nunca escutei.Porque isso ocorre?In my playlist appear songs that I never listened to. Why does this occur?
PlanPremiumCountry RomaniaDeviceHuawei P10 LiteOperating SystemAndroid Oreo My Question or Issue Yesterday I received an email from Spotify that said : my mail was changed to another. I was disconnected from all my devices. Contacted support, but sti...
PlanPremiumCountry - Hungary Operating SystemWindows 10 My Question or Issue After my family premium was suspended because of expired credit card, I am unable to update my payment method as credit card details are not accepted. I tried multiple valid...
PlanPremiumCountry CanadaDevicePs4, huawei nova plus, laptop, web. practically all My Question or Issue So I have had a premium spotify account for a few years now. I have made my account using Facebook. and all went well until about a few months ago...
A couple of days ago I created a new account and entered my username (_kvte). When I tried logging in with this username, it wasn’t accepted as an existing user, and I’ve had to log in with my email account. When checking my account this morning, I s...
(Family Premium, United States, Macbook) We recently bought Family Premium, my account is the main account. When I opened my Spotify on my MacBook the song it had playing (but was paused) was the song my family member had been listening to. Instead o...
I just reset my password because it was telling me that my password or username was incorrect. It told me my username and reset my password. I know I'm entering everything correctly but it still tells me that my username or password is incorrect! Hel...
Hi, Im a new Artist called Lord Caine on spotify and i distribute music there from tunecore.I released a song called New Religion which is about 2:33 mins long. Im trying to claim my artist profile but spotify doesnt have me as having one. The reason...
Odeme yapmis olmama ramen premium uyelik aktif degil. Dekont ekte mevcut
Hello!I have two artist accounts on my name because of the different uploading labels. One is only my first name Siret and other is both my first and last name Siret Tuula. I have claimed both now under Distrokid but I'd like to join those two accoun...
Very frusterating getting support. Credit card is still being billed. I am the main account holder and can log into my wifes sub account however the email address for the main account was somehow changed on me. No easy options to get support to fix t...
PlanPremiumDeviceOneplus 3tOperating SystemAndroid My Question or Issue I like to listen to "this is" artist playlists, so I hit the "dowloaded" slider, and all the songs in the playlist get downloaded. However, when I go to the "all songs" list in m...
Meu amigo fez uma conta a qual nao lembra o email e nem a senha. Estou pagando sem uso
Hi there, I just returned to Spotify after years of inactivity and I decided I wanted to start fresh and close my account so I could create a new one with the same email address but a different username. Closing the account and everything went fine, ...