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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398432 Views
  • 948 replies
  • 107 likes
  • Account
  • 398432 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171497 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171497 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99103 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99103 Views
  • 68 replies
  • 10 likes

Superuser Contribution Change country

Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?

  • Newbie
  • Hello, how do I change country from Sweden to Norway siince we recently moved back to Norway. How do we do it?
  • Peter
  • Spotify Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

delete credit card

i want delete my card information immediately, it's really bad that i dont have option there..

  • Casual Listener
  •   i want delete my card information immediately, it's really bad that i dont have option there..
  • Billy-J
  • Spotify Star
  • 4063 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4063 Views
  • 1 replies
  • 0 likes

How Do I contact Support and check my plan?

How Do I contact Support and check my plan? PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow Do I contact Support and check my plan?

  • Newbie
  • How Do I contact Support and check my plan?   Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How Do ...
  • tapehead
  • Roadie
  • 366 Views
  • 2 replies
  • 0 likes
  • Account
  • 366 Views
  • 2 replies
  • 0 likes

why downloaded songs are heard with lower volume?

Hello!!why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximumthanks!!

  • Composer
  • Hello!! why downloaded songs are heard with lower volume?I doubt it's because of the quality, because I have it to the maximum thanks!!
  • Keanu_C
  • Community Legend
  • 1221 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 1221 Views
  • 3 replies
  • 2 likes

Account Keeps Getting Hacked

PlanPremiumCountry United StatesDeviceWindows Laptop and Android PhoneOperating SystemAndroid Oreo, Windows 10 My Question or Issue Alright so this is the second time this week my account got hacked, and this time they changed the email. First time t...

  • Casual Listener
  • Plan Premium Country  United States Device Windows Laptop and Android Phone Operating System Android Oreo, Windows 10   My Question or Issue  Alright so this is the seco...
  • LaloPech
  • Songwriter
  • 755 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 755 Views
  • 1 replies
  • 0 likes

PLEASE HELP I'VE BEEN HACKED

PlanPremiumCountry USADeviceWindows LaptopOperating SystemWindows 10 My Question or Issue Sorry for the clickbait but my account got hacked again, and I can't get any kind of customer support to respond. Does anyone know how to undo the latest email ...

  • Casual Listener
  • Plan Premium Country  USA Device Windows Laptop Operating System Windows 10   My Question or Issue   Sorry for the clickbait but my account got hacked again, and I can't...
  • LaloPech
  • Songwriter
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Proof of Spotify security breach

Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotten back to me yet. Please contact me ASAP at my regi...

  • Casual Listener
  • Someone from Spotify please PM me as I have proof of a Spotify security breach, discovered online this morning. I have already sent an email, a Tweet and Facebook post to Spotify but no one has gotte...
  • stix2002
  • Casual Listener
  • 713 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 713 Views
  • 2 replies
  • 0 likes

Wrong name/username

PlanPremium My Question or Issue I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I already tried to re log in or wait for a few days but nothing changes yet. Hope you...

  • Visitor
  •   Plan Premium   My Question or Issue  I used to login with Facebook. And the user info show me my name and profile pict but now suddenly it changes itself to a username. I alread...
  • Jose_M
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 352 Views
  • 3 replies
  • 0 likes

My account seems to be messed up

Hello, I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as username i have no premium subscription and my account is displayed as free...

  • Casual Listener
  •   Hello,   I'm a spotify premium family user for a quite long time now. Since two weeks i have a really strange problem. I seem to have to accounts. When I log in with my mail as usernam...
  • Jose_M
  • Spotify Star
  • 865 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 865 Views
  • 4 replies
  • 0 likes

Superuser Contribution The password recovery page gives a 404

I've lost my password, so I go to the page for password recovery.I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery)I clicked on the page and now I get a 404-page that the page does not exist.What is wrong?I've a prem...

  • Casual Listener
  •   I've lost my password, so I go to the page for password recovery. I received an e-mail with as link. (https://www.spotify.com/password-reset/recovery) I clicked on the page and now I get a ...
  • Guido
  • Spotify Legend
  • 845 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 845 Views
  • 4 replies
  • 0 likes

How to control Spotify Connect

Country PolandDeviceSamsung Galaxy J7 My Question or Issue I don't want to connect my computer account with mobile phone. How to change the settings and have two apps seperately?

  • Newbie
  •   Country  Poland Device Samsung Galaxy J7  My Question or Issue  I don't want to connect my computer account with mobile phone. How to change the settings and have two...
  • landonharris88
  • Composer
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account used by someone else, resetting password doesn't help

Nor does signing out everywhere help. A week ago I realized my account was compromised. I immediately changed password and signed out on all devices. I contacted Spotify too because I'd like to know where this compromise come from. All I knew was tha...

  • Regular
  • Nor does signing out everywhere help.   A week ago I realized my account was compromised. I immediately changed password and signed out on all devices. I contacted Spotify too because I'd like...
  • PreticleAlt
  • Regular
  • 5492 Views
  • 16 replies
  • 8 likes
  • Account
    Security
  • 5492 Views
  • 16 replies
  • 8 likes

spotify account broken

PlanFreeCountry USADevice/OSDesktop Windows/Web Player My Question or Issue On Web Player, I can play music fine as a guest, but once I log in, the UI still shows up but when I click on something to play it, it just doesn't play. On the Desktop app, ...

  • Newbie
  • Plan Free Country  USA Device/OS Desktop Windows/Web Player     My Question or Issue  On Web Player, I can play music fine as a guest, but once I log in, the UI still sho...
  • Jose_M
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

IDEA SUGGESTION - LIVE CONCERTS

PlanPremiumCountry ArgentinaDeviceMotrolla Z2 PlayOperating SystemAndroid Oreo My Question or IssueNeither of them just a suggestion! It would be nice to watch live concerts of bands! Its a nice idea, I know videos are not that popular for the applic...

  • Regular
  • Plan Premium Country  Argentina Device Motrolla Z2 Play Operating System Android Oreo   My Question or Issue Neither of them just a suggestion! It would be nice to watch live...
  • Jose_M
  • Spotify Star
  • 269 Views
  • 2 replies
  • 0 likes
  • Other
  • 269 Views
  • 2 replies
  • 0 likes

Superuser Contribution I was charged but could not get the premium

PlanPremiumCountry MalaysiaDeviceOppo r7Operating System(android ) My Question or Issue I signed up for RM2 for 3 months package, but was told I have previously signed up for a promo, the system then went on to Bill my credit card of RM2

  • Casual Listener
  • Plan Premium Country  Malaysia Device Oppo r7 Operating System (android )   My Question or Issue  I signed up for RM2 for 3 months package, but was told I have previously sig...
  • Guido
  • Spotify Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • Account
  • 326 Views
  • 3 replies
  • 0 likes

It charged my Credit but it didn't go through

PlanPremiumCountryGermanyDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This morning I went to update my payment method and chose my mobile provider, I put in all the data and it charged me for 9.99 euro, however,...

  • Newbie
  • Plan Premium Country Germany Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  This morning I went to update my payment method an...
  • Jose_M
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 152 Views
  • 1 replies
  • 0 likes

Playlists are gone replaced with someone elses

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8 My Question or Issue I sign back into my account. All my playlists are gone and replaced with someone elses all in French. How do I get my playlists back?

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy 8   My Question or Issue  I sign back into my account. All my playlists are gone and replaced with someone elses all in French. How...
  • Noah
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

Someone is using my spotify

Im at university on the wifi and my music stopped and a new device pops and it says it is playing on it. It keeps happening, even tho i logged out and changed my password. The only way to make it stop is to go offline. PlanFree/PremiumCountry CanadaD...

  • Newbie
  • Im at university on the wifi and my music stopped and a new device pops and it says it is playing on it. It keeps happening, even tho i logged out and changed my password. The only way to make it sto...
  • Noah
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 173 Views
  • 1 replies
  • 0 likes

Recently played artists no longer showing up?

There are some old posts about this already but none of the answers help.I haven't been able to see my recently played artists on my profile page for a few weeks. Happens on both mobile and desktop. Have logged out and in a few times on both to no av...

  • Visitor
  • There are some old posts about this already but none of the answers help. I haven't been able to see my recently played artists on my profile page for a few weeks. Happens on both mobile and desktop...
  • Jose_M
  • Spotify Star
  • 195 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 195 Views
  • 2 replies
  • 1 likes

Superuser Contribution Family account problem

PlanPremiumCountry Finland DeviceSamsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueHi.I have a new mobile phone and premium doesn't work with my email anymore. I can only use Spotify Free, my family u...

  • Newbie
  •   Plan Premium Country Finland   Device Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android   My Question or Issue Hi. I have a new mob...
  • Guido
  • Spotify Legend
  • 288 Views
  • 2 replies
  • 0 likes
  • Premium
  • 288 Views
  • 2 replies
  • 0 likes