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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397846 Views
  • 947 replies
  • 107 likes
  • Account
  • 397846 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171117 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171117 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98999 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98999 Views
  • 68 replies
  • 10 likes

Superuser Contribution Ik kan mijn spotify premium nietactiveren

Hallo,Ik wil al een week spotify premium gebruiken op mijn account.Maar als ik wil betalen met Paypal kan ik mijn premium niet activeren.En van de andere betaal mothodes heb ik niet.Wat moet ik nu?

  • Newbie
  • Hallo, Ik wil al een week spotify premium gebruiken op mijn account. Maar als ik wil betalen met Paypal kan ik mijn premium niet activeren. En van de andere betaal mothodes heb ik niet. Wat moet ...
  • Katerina
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Premium
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Boleto Bancario.

Boa noite, eu gostaria de comrpar 3 meses no boleto, porém eu coloco todas informações, e nada acontece, o boleto nem se quer é gerado, alguém pode me ajudar ??

  • Visitor
  •   Boa noite, eu gostaria de comrpar 3 meses no boleto, porém eu coloco todas informações, e nada acontece, o boleto nem se quer é gerado, alguém pode me ajudar ??
  • Katerina
  • Spotify Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • Account
  • 728 Views
  • 1 replies
  • 0 likes

urgent need help! got a suspicious email

I need help urgently a couple of weeks ago my account was hacked in cus i used a weak password i could kick him out and changed password. All good i thought.but know i just got an email saying: Your personal Data is ready to Downloadand ive never req...

  • Newbie
  •      I need help urgently a couple of weeks ago my account was hacked in cus i used a weak password i could kick him out and changed password. All good i thought. but know i just go...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 1 likes
  • Security
  • 331 Views
  • 1 replies
  • 1 likes

Problems with my premium account

Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account. What can I do ?Best regrets,Gabriel.

  • Visitor
  • Hi people! I have a premium account (familiar plan). Today I bought a new phone, then I download the Spotify to it, but I can't access the premium account. I can login, but starts like a free account...
  • Jose_M
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 213 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log in, HACK?

Good morning community,i have a really big problem, i can't login anymore. 3 days ago i started spotify on amazone echo dot and everything worked fine. Next das spotify didn't work anymore on any device (android, computer)Everytime i try to login i g...

  • Newbie
  • Good morning community, i have a really big problem, i can't login anymore. 3 days ago i started spotify on amazone echo dot and everything worked fine. Next das spotify didn't work anymore on any d...
  • Katerina
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't seem to log in to spotify PC version

PlanFreeCountryNew ZealandDeviceHP Elitebook 840 G2Operating SystemWindows 10 latest updateMy Question or IssueSi I'm not entirely sure what is going on. One day i'm able to use spotify perfectly fine, and then the next day I can't seem to access my ...

  • Casual Listener
  • Plan Free Country New Zealand Device HP Elitebook 840 G2 Operating System Windows 10 latest update My Question or Issue Si I'm not entirely sure what is going on. One day i'm able to use spo...
  • Katerina
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 324 Views
  • 1 replies
  • 2 likes

Superuser Contribution Conexion App

Cuando intento conectarme desde la app no puedo ingresar a la cuenta y por internet si. Usando el mismo usuario y contraseña. A alguien le pasa esto?

  • Newbie
  • Cuando intento conectarme desde la app no puedo ingresar a la cuenta y por internet si. Usando el mismo usuario y contraseña.    A alguien le pasa esto?  
  • Katerina
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution NIe mogę słuchac jednego z twórców

PlanPremiumCountry PolandDeviceXaomi ReMi note 5 PROOperating SystemAndroid Oreo My Question or Issue Witam mam pewien problem ponieważ od jakiś dwóch miesięcy nie mogę słuchać piosenke Białasa nie wiem czy to jest wywołane. Moi znajomi którzy posiad...

  • Newbie
  •   Plan Premium Country  Poland Device Xaomi ReMi note 5 PRO Operating System Android Oreo   My Question or Issue  Witam mam pewien problem ponieważ od jakiś dwóch miesi...
  • Katerina
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 253 Views
  • 1 replies
  • 0 likes

Changing Profile Picture Issues

Hi! I've been trying to change my profile picture for a while now, using the desktop app, but the 'change' button on my profile will not work. I have done everything from updating spotify to deleting the app and getting it again, but the button remai...

  • Newbie
  •   Hi! I've been trying to change my profile picture for a while now, using the desktop app, but the 'change' button on my profile will not work. I have done everything from updating spotify to ...
  • Mantisentil
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 210 Views
  • 1 replies
  • 0 likes

Account recover

.PlanStudentCountry USADeviceiphone 8 and home computer Operating System My Question or Issue Hi my account got hijacked somehow and after trying my usual passwords i got an email saying the email address has changed i responded back with the require...

  • Newbie
  • . Plan Student Country  USA Device iphone 8 and home computer  Operating System     My Question or Issue  Hi my account got hijacked somehow and after trying my us...
  • Noah
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Why am I logging in to my family member's Spotify account?

Question:- I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens:I logged out of my Spotify account so my wife could log into hers. But, when we try to ...

  • Casual Listener
  • Question: - I have a premium for Family Spotify account, which I have included my wife in. - Both of our accounts are linked to our Facebook accounts. What happens: I logged out of my Sp...
  • Dean66
  • Casual Listener
  • 2816 Views
  • 2 replies
  • 0 likes
  • Login
  • 2816 Views
  • 2 replies
  • 0 likes

premium

I have been paying for premium since i downloaded spotify about a year ago and i am still not receiving the premium benefits. I have logged in and out several times and it still shows that i am under FREE....NOT THE CASE

  • Newbie
  • I have been paying for premium since i downloaded spotify about a year ago and i am still not receiving the premium benefits. I have logged in and out several times and it still shows that i am under...
  • Luke
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

My "playback" settings won't safe

I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?

  • Regular
  • I changed the setting about the crossfade and volume level several times now. Restarted and changed again. It just always goes back to being disabled. Is there something I am missing?
  • Luke
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Other
  • 337 Views
  • 1 replies
  • 0 likes

ini kenapa ya ?

pas mau klik akun terus muncul seperti ini terus ini knp ya?

  • Casual Listener
  • pas mau klik akun terus muncul seperti ini terus ini knp ya?
  • Luke
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Cant access account

I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access. Why?

  • Newbie
  •   I cant access my account on spotify online, comes up with this instead multiple times, i just recently made a family account and the added family member is unable to access.   Why? &n...
  • Luke
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Wiped out all playlists and friends list

Hello, Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced this problem again. And i have solved by same way. But i sudd...

  • Newbie
  • Hello,   Before yesterday, my moile spotify account has been logged out and i tried a few times to log in. After than i reseted my password and logged in finally. But yesterday i experienced t...
  • Luke
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Spotify Facebook connection error

Hi,I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an error "There was a short-term error, please try it a...

  • Newbie
  • Hi, I deleted my old spotify account, which i have created directly with facebook. Now I created a new spotify account without facebook, because I wanted to connect i after that. But now there is an...
  • Luke
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 237 Views
  • 1 replies
  • 0 likes

offline devices

Dear community,I am using spotify on 3 devices. But i can only use offline on 2, although spotify says you can use offline for three. when i try to use the third device for offline, it says i already have 3 devices for offline which is not true. beca...

  • Newbie
  • Dear community, I am using spotify on 3 devices. But i can only use offline on 2, although spotify says you can use offline for three. when i try to use the third device for offline, it says i alrea...
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Starbucks Partners

PlanFreeCountry USDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue I received my partner number for Starbucks this week, and the spotify.com/starbuckspartners link that I've been told to go to is not working properly. Whenever ...

  • Newbie
  • Plan Free Country  US Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue  I received my partner number for Starbucks this week, and the spotify.com/...
  • Noah
  • Spotify Star
  • 10233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 10233 Views
  • 1 replies
  • 0 likes