Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398860 Views
  • 950 replies
  • 107 likes
  • Account
  • 398860 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171676 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171676 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99137 Views
  • 68 replies
  • 10 likes

Randomly appearing Playlist and Device.

PlanPremiumCountry GBDeviceDesktop/iPhone 5 Operating System(iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned pla...

  • Casual Listener
  • Plan Premium Country  GB Device Desktop/iPhone 5  Operating System (iOS 10/Windows 10.)   My Question or Issue  Randomly, without my doing, a fresh pair of playlist appe...
  • Jose_M
  • Spotify Star
  • 310 Views
  • 6 replies
  • 1 likes
  • Account
    Security
  • 310 Views
  • 6 replies
  • 1 likes

Solved!! Please bring Spotify in india

PlanFree/PremiumCountry: India DeviceMi poco f1Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease bring Spotify in india as this is the platform where i can find each and every song specialys the korean ones which i ca...

  • Newbie
  • Plan Free/Premium Country: India   Device Mi poco f1 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please bring Spotify in india as this is ...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revert to Old Email

I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another personal email or can I contact spotify directly and get t...

  • Newbie
  • I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another persona...
  • Jemi
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simplify the process for Family members to join a Spotify Premium for Family account

Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account. The process is simply not clear at all. I was very close to q...

  • Newbie
  • Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account.  The ...
  • Jemi
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar rastros de intrusion en mi cuenta.

Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agregado un gran numero de albums vomitivos a mis listas....

  • Newbie
  • Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agrega...
  • Jemi
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Problem

Ich bekomme auf meiner Kreidtkarte Abbuchungen fuer ein Spotify Premium Abo obwohl ich kein solches eingerichtet habe. Ich verfuege auch nicht ueber ein Spotify Konto. Melde mich hier ueber das Konto meiner Freundin.Wie kann ich diese Zahlungen deakt...

  • Newbie
  • Ich bekomme auf meiner Kreidtkarte Abbuchungen fuer ein Spotify Premium Abo obwohl ich kein solches eingerichtet habe. Ich verfuege auch nicht ueber ein Spotify Konto. Melde mich hier ueber das Konto...
  • Jemi
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Account problem

PlanFree/PremiumCountry Netherlands My Question or Issue Hello,I've been using spotify premium for ages, but ever since I deleted my FB account I can't log into the account anymore. My username changed to a long random combination of numbers and lett...

  • Visitor
  • Plan Free/Premium Country  Netherlands  My Question or Issue  Hello, I've been using spotify premium for ages, but ever since I deleted my FB account I can't log into the account...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 250 Views
  • 3 replies
  • 0 likes

Suspicious activity in my account

PlanPremium/FamilyCountryCanadaDeviceiPhone 7Operating SystemiOS 12.1 My Question or IssueFor about 2 weeks, i've been experiencing suspicious activity on my account. For example, four playlists were played on my account today (between 12:00 pm and 1...

  • Newbie
  • Plan Premium/Family Country Canada Device iPhone 7 Operating System iOS 12.1   My Question or Issue For about 2 weeks, i've been experiencing suspicious activity on my account. Fo...
  • Billy-J
  • Spotify Star
  • 3463 Views
  • 3 replies
  • 1 likes
  • Account
  • 3463 Views
  • 3 replies
  • 1 likes

Can't change country of account

Hello, If I go to "Edit Profile" and change the Country parameter, I get my e-mail address parameter marked red and it says "This e-mail is already taken". Anyone know how I can get around this or maybe how to delete my account so I can create a new ...

  • Newbie
  • Hello,   If I go to "Edit Profile" and change the Country parameter, I get my e-mail address parameter marked red and it says "This e-mail is already taken". Anyone know how I can get around t...
  • Agustin6
  • Composer
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Cannot find account

PlanFamily Plan -- I am the account holder CountryUS DeviceSamsung Galaxy S7 Operating SystemAndroid I have an account that is a family plan on premium. I signed out of the app on my phone and now I cannot get back in. When I sign in to spotify using...

  • Visitor
  •   Plan Family Plan -- I am the account holder   Country US  Device Samsung Galaxy S7   Operating System Android   I have an account that is a family plan on premi...
  • Jose_M
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Spotify is blocking me .. ( Login Trouble )

HI, first of all, I've been dealing with this problem since the first time I logged in into my Spotify account,currently Spotify doesn't support users from my country ( which I don't feel saying the name of, because of the fuzz it may make ) and ther...

  • Newbie
  • HI, first of all, I've been dealing with this problem since the first time I logged in into my Spotify account, currently Spotify doesn't support users from my country ( which I don't feel saying th...
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Who can see my real name from Facebook?

PlanFree Who can see my real name from Facebook by default? And if everyone, where can I turn off this option?

  • Newbie
  • Plan Free   Who can see my real name from Facebook by default? And if everyone, where can I turn off this option?
  • Jose_M
  • Spotify Star
  • 234 Views
  • 1 replies
  • 1 likes
  • Account
  • 234 Views
  • 1 replies
  • 1 likes

Account hacked twice

Hey there,over this last year my account has been at least hacked twice. And not for the lack of security on my part.So is there plan to fix the various exploits ? I am not willing to pay for a service that is not able to keep my account and data sav...

  • Casual Listener
  • Hey there, over this last year my account has been at least hacked twice. And not for the lack of security on my part. So is there plan to fix the various exploits ? I am not willing to pay for a...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 563 Views
  • 4 replies
  • 0 likes

Sharing to Instagram Story Not Working

I can't share song on my instagram like the others do. Both of my apps (instagram and spotify) are updated with the latest version. Even my friend can share with older version. PlanPremiumCountry Indonesia DeviceMoto MOperating SystemAndroid Nougat M...

  • Casual Listener
  • I can't share song on my instagram like the others do. Both of my apps (instagram and spotify) are updated with the latest version.  Even my friend can share with older version.  Plan Pre...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 3 replies
  • 0 likes
  • Account
  • 615 Views
  • 3 replies
  • 0 likes

Number instead of name.

PlanPremium Device(Samsung Galaxy 8, iMac) I recently had my account hacked (someone was logged in to my account, playing artists I don't follow...). As a result, I used the website to log out of everywhere, went from the family plan down to premium ...

  • Newbie
  • Plan Premium   Device (Samsung Galaxy 8, iMac)   I recently had my account hacked (someone was logged in to my account, playing artists I don't follow...). As a result, I used the web...
  • PauloJMF
  • Music Fan
  • 557 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 557 Views
  • 1 replies
  • 0 likes

Spotify premium student

I have verify student acount, but now I pay full price without sale. Where is a problem?Thank you PlanPremiumCountry Czech RepublicDeviceiPhone7, DELLOperating SystemiOS Windows My Question or Issue

  • Newbie
  • I have verify student acount, but now I pay full price without sale. Where is a problem? Thank you   Plan Premium Country  Czech Republic Device iPhone7,  DELL Operating Syste...
  • Agustin6
  • Composer
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Strange activity on account - recently played and new playlists in library I never made

PlanPremium FamilyCountryPolandDeviceOpen spotify, login by facebook, Desktop Win 10 (not checked at this moment)Operating SystemWindows 10 My Question or IssueHi, I noticed today after logging to open spotify at work, that in recently played there a...

  • Casual Listener
  • Plan Premium Family Country Poland Device Open spotify, login by facebook, Desktop Win 10 (not checked at this moment) Operating System Windows 10   My Question or Issue Hi,   I...
  • Guido
  • Spotify Legend
  • 48237 Views
  • 5 replies
  • 1 likes
  • Account
    Other
    Security
  • 48237 Views
  • 5 replies
  • 1 likes

Spotify Community

i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so openly unprofessional trying to pitch music on the...

  • Visitor
  • i made this community account to help promote my music but it's never really worked can you foward my message to a community manager who can delete just my spotify community account so i wont look so...
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Account hacked next steps?

PlanPremiumCountry AustraliaDeviceAllOperating SystemAll My Question or IssueMy account is hacked, I can't change my email nor my password because both have been changed to the hacker's email. This is an enormous issue for me because I have never had...

  • Newbie
  • Plan Premium Country  Australia Device All Operating System All   My Question or Issue My account is hacked, I can't change my email nor my password because both have been changed...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 290 Views
  • 1 replies
  • 0 likes

my playlist list in premium is gone after my plan ended

i have a playlist when i am on premium but i was late to renew my plan and the playlist was gone anyway can i retrieve it back if i renew now ?

  • Newbie
  • i have a playlist when i am on premium but i was late to renew my plan and the playlist was gone anyway can i retrieve it back if i renew now ?
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes