Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396145 Views
  • 943 replies
  • 107 likes
  • Account
  • 396145 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170407 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170407 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98824 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98824 Views
  • 68 replies
  • 10 likes

Superuser Contribution I am currently paying for Spotify Premium monthly but when I look at my account it should be free

I'm want to cancel the monthly direct payment as I have since bought a new mobile phone which offers Premium for free. I'd like Spotify Support to contact me directly as I can supply the details showing on my bank statement if necessary to locate the...

  • Newbie
  • I'm want to cancel the monthly direct payment as I have since bought a new mobile phone which offers Premium for free. I'd like Spotify Support to contact me directly as I can supply the details show...
  • Jemi
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution COMPTE FACEBOOK SUPPRIMER MAIS COMPTE PRENIUM TOUJOUR ACTIF

**bleep** o, i subscribed a spotify premium subsctition with an old facebook account tha adeleted, so the problem is that my facebook account is permanently deleted but the spotify premium in there is steel a live so i paid 9.99 evry month for nothin...

  • Visitor
  •    **bleep** o, i subscribed a spotify premium subsctition with an old facebook account tha adeleted, so the problem is that my facebook account is permanently deleted but the spotify prem...
  • Jemi
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving Playlist with Facebook sign in after issues with my account

Hi, I was wondering if anyone could help me with this issue. If this issue has been addressed somewhere else and I missed it, please forgive me and send me to the answer. A few months ago, someone accessed my account without my permission. My credent...

  • Newbie
  • Hi,    I was wondering if anyone could help me with this issue. If this issue has been addressed somewhere else and I missed it, please forgive me and send me to the answer.   A fe...
  • Jemi
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! I am being charged for 2 accounts, 1 not under my name

I have noticed that I am being charged for my family subscription on my account linked to my facebook and also £9.99 for an account that's not mine or under my name. This has been happening for months and I have tried to contact Spotify with no reply...

  • Newbie
  • I have noticed that I am being charged for my family subscription on my account linked to my facebook and also £9.99 for an account that's not mine or under my name. This has been happening for month...
  • jmdesin892
  • Roadie
  • 323 Views
  • 1 replies
  • 1 likes
  • Account
  • 323 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify using old account details from FB

So, the title basically says it all - spotify uses my old email adress (it has been more than a year since I last changed it); my old (I used to have fake) birthday from FB and also there is no adress. Now there is no way to change it as it says it w...

  • Casual Listener
  • So, the title basically says it all - spotify uses my old email adress (it has been more than a year since I last changed it); my old (I used to have fake) birthday from FB and also there is no adres...
  • Jemi
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz

Kan niet meer inloggen met mijn Marantz 8801? Heb nochtans Premium!

  • Casual Listener
  • Kan niet meer inloggen met mijn Marantz 8801? Heb nochtans Premium!
  • Jemi
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems logging in

I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging in option)I can't remember my password so I go to ...

  • Newbie
  • I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging...
  • Jemi
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Unknown music in my account

I think that someone hacked my account. Lately some unknown music appeared in the section "most listened by me". Moreover, when my computer is off and I'm using the app on my smartphone the message "you are listening song xxx on your computer" appear...

  • Newbie
  • I think that someone hacked my account. Lately some unknown music appeared in the section "most listened by me". Moreover, when my computer is off and I'm using the app on my smartphone the message "...
  • Maxim
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • Account
  • 581 Views
  • 1 replies
  • 0 likes

Have paid for Premium for years -- randomly stopped working

PlanPremiumCountry USADeviceSamsung Galaxy S9+ I have been having this issue for about a week. I have paid for premium for years and all of a sudden, it isn't working. Spotify has taken money out of my account (I have proof) and has randomly shut off...

  • Visitor
  •   Plan Premium Country  USA Device Samsung Galaxy S9+     I have been having this issue for about a week. I have paid for premium for years and all of a sudden, it isn't ...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Display issue

Hello since 2 days I have some issues with my account.Indeed as soon as I log in the home page displays "display problem this page does not exist or an error has occurred".I have already uninstalled and reinstalled the software several times and also...

  • Visitor
  • Hello since 2 days I have some issues with my account. Indeed as soon as I log in the home page displays "display problem this page does not exist or an error has occurred". I have already uninstal...
  • Jose_M
  • Spotify Star
  • 409 Views
  • 2 replies
  • 0 likes
  • Premium
  • 409 Views
  • 2 replies
  • 0 likes

my display name changed back to my username even with facebook connected?

Planpremium for family (mine is the main account though)Countrymalaysia Deviceiphone 6s, macbook air 2017Operating Systemwhatever the newest ios is, mojave My Question or Issue i've had my spotify display name as my facebook name for the longest time...

  • Newbie
  • Plan premium for family (mine is the main account though) Country malaysia    Device iphone 6s, macbook air 2017 Operating System whatever the newest ios is, mojave  ...
  • Jose_M
  • Spotify Star
  • 532 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 532 Views
  • 2 replies
  • 0 likes

Biblioteca cheia. Não é possível adicionar mais álbuns

PlanPremium Country Brasil DeviceSamsung galaxy S8 Operating SystemMais novo android My Question or Issue Não consigo salvar mais álbuns porque a biblioteca diz estar cheia. Entendo limitação de música baixadas no celular mas limitações para salvar a...

  • Casual Listener
  • Plan Premium   Country  Brasil   Device Samsung galaxy S8   Operating System Mais novo android   My Question or Issue  Não consigo salvar mais álbuns porque...
  • Jose_M
  • Spotify Star
  • 2760 Views
  • 5 replies
  • 5 likes
  • Account
    Premium
    Unlimited
  • 2760 Views
  • 5 replies
  • 5 likes

Deleting everything

I have a new account, but i also have an old one which i want to delete, but Spotify wont let me log in with facebook, and there is no any other ways to log in. How do I do this then? I also want to unsubscribe to Premium with the old account, but ho...

  • Visitor
  • I have a new account, but i also have an old one which i want to delete, but Spotify wont let me log in with facebook, and there is no any other ways to log in. How do I do this then? I also want to ...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 281 Views
  • 2 replies
  • 0 likes

Playlist, Spotify, Account, premium

Hi guys, i don’t know why my Spotify keep adding some playlists automatically which is i don’t even like the song and so rarely listen to the genres. PlanPremiumCountry IndonesiaDevice(iPhone 8+)Operating System(iOS 12.1) My Question or Issue Automat...

  • Casual Listener
  • Hi guys, i don’t know why my Spotify keep adding some playlists automatically which is i don’t even like the song and so rarely listen to the genres.   Plan Premium Country  ...
  • Jose_M
  • Spotify Star
  • 329 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 329 Views
  • 2 replies
  • 0 likes

Firewall blocking Spotify (Serbia)

PlanFreeCountry Serbia (set as UK by VPN)DeviceASUS, Not sure what one exactly.Operating SystemWindows 10 My Question or Issue Alright, uh, im having this problem, i used VPN to create my accoutn and listen to spotify due to me being located in Serbi...

  • Newbie
  • Plan Free Country  Serbia (set as UK by VPN) Device ASUS, Not sure what one exactly. Operating System Windows 10   My Question or Issue  Alright, uh, im having this problem, ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Hulu acting tf up

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have a hulu account but my email for it is random letters not a real email (not sure why i did that). I only have access to hulu on my tv and when i try to fi...

  • Newbie
  •   Plan Premium Country  United States Device iPhone 7 Operating System iOS 11   My Question or Issue  I have a hulu account but my email for it is random letters not a ...
  • mosohodPeti
  • Composer
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect password message (Error 3) even though password is correct

A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my password was incorrect. I of course knew that it wasn't since I w...

  • Visitor
  •   A few days ago I got logged out of my spotify account, so I just logged back in and everything was fine. However, the next day it happened again. Although, this time it told me that my passwo...
  • Ryloguy
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Account
  • 383 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Remove Amazon Echo

PlanPremiumCountry - Malta Device(iPhone 8, desktop PC, Echo)Operating System(iOS 12, Windows 10,etc.) My Question or IssueI once connected my father's Amazon Echo to my premium account during a party. Now I need to remove this remotely as I keep get...

  • Newbie
  • Plan Premium Country - Malta   Device (iPhone 8, desktop PC, Echo) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue I once connected my father's Amazon Echo to my...
  • Peter
  • Spotify Legend
  • 14733 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 14733 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnecting Facebook from Spotify

Hi All, Recently, my Spotify account has started displaying the profile picture I use on my Facebook account as my Spotify user picture, and updated my Spotify username to that of my Facebook account. I have not recently given Spotify access to Faceb...

  • Casual Listener
  • Hi All,    Recently, my Spotify account has started displaying the profile picture I use on my Facebook account as my Spotify user picture, and updated my Spotify username to that of my F...
  • Peter
  • Spotify Legend
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes