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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398174 Views
  • 947 replies
  • 107 likes
  • Account
  • 398174 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171342 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171342 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99062 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99062 Views
  • 68 replies
  • 10 likes

Superuser Contribution Facebook disconnected with spotify after restarting Spotify

PlanPremium My Question or IssueI tried to connect Spotify to my Facebook account but when I restarted spotify, the "connect to facebook" option will still be there, indicating that my facebook account was never really connected. I have tried to conn...

  • Casual Listener
  • Plan Premium   My Question or Issue I tried to connect Spotify to my Facebook account but when I restarted spotify, the "connect to facebook" option will still be there, indicating...
  • Guido
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot username and email, can't get into premium account

PlanPremium CountryUSADeviceSamsung Galaxy s5Operating SystemAndroidMy Question or IssueI can't remember which email I used to make my premium account. Is there any way I can provide my card information to someone from spotify to find the username or...

  • Newbie
  • Plan Premium  Country USA Device Samsung Galaxy s5 Operating System Android My Question or Issue I can't remember which email I used to make my premium account. Is there any way I can p...
  • Guido
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 329 Views
  • 1 replies
  • 0 likes

do not see the starting page

hi there, is anyone there who can help me with the following? I cannot see the starting page, see picture...it is in dutch so be warned

spotify.png
  • Newbie
  • hi there, is anyone there who can help me with the following? I cannot see the starting page, see picture...it is in dutch so be warned
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium
  • 231 Views
  • 1 replies
  • 0 likes

Cant share on instagram

I cant share what im listening at my instagram stories. The option just doesnt appear.

  • Newbie
  • I cant share what im listening at my instagram stories. The option just doesnt appear. 
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Can an artist check who streamed his music the most?

So i was wondering if it's possible for an artist to check which "fan"/"listner" have streamed a track of his the most ?

  • Newbie
  •   So i was wondering if it's possible for an artist to check which "fan"/"listner" have streamed a track of his the most ?
  • Bethany_Dawn
  • Community Legend
  • 14379 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 14379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my discover weekly playlist not update?

My discover weekly playlist did not update this week. Since i'm rsther new to spotify and my i didn't like many songs of my last discover weekly playlist i tried extra hard to listen to as much music i like as possible (no private session). I read th...

  • Newbie
  • My discover weekly playlist did not update this week. Since i'm rsther new to spotify and my i didn't like many songs of my last discover weekly playlist i tried extra hard to listen to as much music...
  • Guido
  • Spotify Legend
  • 3328 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 3328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aide avec cadeau svp

Voucher paye en Allemagne un cadeau non reconnu en France .... 

  • Newbie
  • Voucher paye en Allemagne un cadeau non reconnu en France .... 
  • Jemi
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Other
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Student Discount Question

PremiumCountry: U.SMy Question or Issue: If I enroll in premium student for say 3 months and then cancel, will that impact my elligbility? Like will I still have consumed one year of elligiblity even if I'm not enrolled in the premium plan for the en...

  • Casual Listener
  •   Premium Country: U.S My Question or Issue:  If I enroll in premium student for say 3 months and then cancel, will that impact my elligbility? Like will I still have consumed one yea...
  • Guido
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probleme de mdp et adresse email

Bonjour a tous, J'ai un soucis pour connecter mon compte spotify sur un autre appareil. Je voulais reinitialiser mon mdp car je ne m'en souviens plus (heureusement je me connecte automatiquement sur mon compte pc). Lorsque je rentre l'adresse email u...

  • Newbie
  • Bonjour a tous,   J'ai un soucis pour connecter mon compte spotify sur un autre appareil. Je voulais reinitialiser mon mdp car je ne m'en souviens plus (heureusement je me connecte automatique...
  • Jemi
  • Spotify Legend
  • 2232 Views
  • 1 replies
  • 0 likes
  • 2232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan inte logga in med facebook

Forsoker logga in pa Spotify med mitt Facebook konto, som jag alltid har gjort med plotsligt gar det inte! "Fel pa applikationen, forsok senare" kommer upp. Nu har jag forsokt under ganska lang tid men de funkar inte! Va ska jag gora?? O de e skit dr...

  • Newbie
  • Forsoker logga in pa Spotify med mitt Facebook konto, som jag alltid har gjort med plotsligt gar det inte! "Fel pa applikationen, forsok senare" kommer upp. Nu har jag forsokt under ganska lang tid m...
  • Jemi
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get my premium

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot start to pay my premium, it'll always fail even when I choose the payment mode (I can't go to the next step)...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Galaxy S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot start to pay my premiu...
  • Guido
  • Spotify Legend
  • 414 Views
  • 5 replies
  • 0 likes
  • Premium
  • 414 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium for Family Account says I'm not the account holder when I am

I have the family account and I'm trying to add my family but it says I'm not the main account holder when I am. How can I find out who is? I am trying to add my kids and can't figure this out.

  • Newbie
  • I have the family account and I'm trying to add my family but it says I'm not the main account holder when I am. How can I find out who is? I am trying to add my kids and can't figure this out. 
  • PauloJMF
  • Music Fan
  • 525 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution One username, multiple email addresses

I have two accounts with the same user name. One free account coupled with email 1A premium account coupled with email 2. I would like to switch addresses so the premium account is coupled with 1. Can I do this without using my current user name?

  • Visitor
  • I have two accounts with the same user name.  One free account coupled with email 1 A premium account coupled with email 2.  I would like to switch addresses so the premium account is ...
  • Guido
  • Spotify Legend
  • 1154 Views
  • 1 replies
  • 0 likes
  • Account
  • 1154 Views
  • 1 replies
  • 0 likes

Superuser Contribution App se queda colgado Android 7.0

Desde hace 1 semana no consigo acceder al app. Lo he reinstalado un par de veces y hasta borrar datos del app, pero al instalar y facilitar datos login me abre la pagina de inicio del app (en vacio) y se queda colgado. La version web funciona sin pro...

  • Casual Listener
  • Desde hace 1 semana no consigo acceder al app. Lo he reinstalado un par de veces y hasta borrar datos del app, pero al instalar y facilitar datos login me abre la pagina de inicio del app (en vacio) ...
  • Jemi
  • Spotify Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dispositivos Offline

Tengo dos S8 con mi cuenta de Spotify y siempre uno se borra todo lo descargado y son como 1.500 canciones y estoy cansado de Descargar cada momento y en mi cuenta ya borre los dispositvos pero ni asi solo tengo dos y el maximo son tres.

  • Newbie
  • Tengo dos S8 con mi cuenta de Spotify y siempre uno se borra todo lo descargado y son como 1.500 canciones y estoy cansado de Descargar cada momento y en mi cuenta ya borre los dispositvos pero ni as...
  • Jemi
  • Spotify Legend
  • 10050 Views
  • 1 replies
  • 0 likes
  • Premium
  • 10050 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de correo electronico

Buenos diasAyer recibi un mensaje indicandome que recientemente habia cambiado de direccion de correo electronico cuando yo no lo habia hecho. Se trataba de un robo de mi cuenta y a partir de ese momento no pude entrar ni a traves de Facebook ni a tr...

  • Newbie
  • Buenos dias Ayer recibi un mensaje indicandome que recientemente habia cambiado de direccion de correo electronico cuando yo no lo habia hecho. Se trataba de un robo de mi cuenta y a partir de ese m...
  • Jemi
  • Spotify Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Recently played artists doesn't update

Plan PremiumCountry mexico the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I noticed mine wasn’t updating, I checked my friends’ each day to see if theirs...

  • Visitor
  •   Plan Premium Country mexico   the past week, my recently played artists have not updated once, despite frequently listening to music (and multiple songs from artists). After I no...
  • Jose_M
  • Spotify Star
  • 883 Views
  • 1 replies
  • 1 likes
  • Premium
  • 883 Views
  • 1 replies
  • 1 likes

'Recently Played Artists' Not Updating/Disappeared

PlanPremiumCountry USADeviceiPhone 5s & desktop computerOperating System My Question or Issue My 'Recently Played Artists' disappeared completely and are not updating on both my desktop app and phone app. It's been that way for about two weeks. I can...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 5s & desktop computer Operating System     My Question or Issue  My 'Recently Played Artists' disappeared completely and are ...
  • Jose_M
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 8 likes
  • Premium
  • 1624 Views
  • 1 replies
  • 8 likes

Superuser Contribution I don't know what email i have used for my spotify

I am trying to upgrade to family premium but i don't know my email to log in... i made a weird one years ago to get another free trial. Can anyone help?

  • Newbie
  • I am trying to upgrade to family premium but i don't know my email to log in... i made a weird one years ago to get another free trial. Can anyone help?   
  • Jemi
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes