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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396500 Views
  • 944 replies
  • 107 likes
  • Account
  • 396500 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170540 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170540 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98848 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98848 Views
  • 68 replies
  • 10 likes

Cuenta Hackeada

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo nameI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under Mariano Giraudo name I own a Premium account with 4 users and one o...
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 1 likes
  • Login
  • 212 Views
  • 1 replies
  • 1 likes

Superuser Contribution Library and playlists erased

A few days ago, i noticed that all of a sudden all of my songs and playlists where gone.I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back.Even your "recover playlist" option only mentions an old pla...

  • Casual Listener
  • A few days ago, i noticed that all of a sudden all of my songs and playlists where gone. I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back. Even ...
  • Guido
  • Spotify Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Premium
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème technique dans "mes titres préférés"

PlanFreeCountryFranceDeviceiPhone 6 et Ordinateur AcerOperating System My Question or IssueBonjour,Depuis quelques mois, des titres ont disparus de la rubrique "mes titres préférés" sur mon téléphone. Je n'en ai plus qu'une centaine alors que j'en av...

  • Casual Listener
  • Plan Free Country France Device iPhone 6 et Ordinateur Acer Operating System   My Question or Issue Bonjour, Depuis quelques mois, des titres ont disparus de la rubrique "mes titres pr...
  • oceane_ve
  • Casual Listener
  • 1784 Views
  • 4 replies
  • 1 likes
  • Account
  • 1784 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error 17 while logging in

Hello.I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i had to log in again. Now, when i try to do it i repeta...

  • Casual Listener
  • Hello. I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i h...
  • Guido
  • Spotify Legend
  • 674 Views
  • 3 replies
  • 0 likes
  • Login
  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login does work offline but not online

Hi there, i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Following happend. I guess it was a windows10 update related oca...

  • Casual Listener
  • Hi there,   i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Foll...
  • Guido
  • Spotify Legend
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
  • 5 replies
  • 0 likes

Superuser Contribution can't reedem 12 months 18app spotify code

PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...

  • Casual Listener
  • Plan Premium Country  Italy   My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...
  • Guido
  • Spotify Legend
  • 2028 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2028 Views
  • 3 replies
  • 0 likes

ESQUECI O EMAIL E A SENHA DA MINHA CONTA

Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?

  • Visitor
  •   Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?
  • YahTehgz
  • Composer
  • 8730 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 8730 Views
  • 1 replies
  • 0 likes

Unauthorized upgrade to Family + hacked account

Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family p...

  • Casual Listener
  • Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account....
  • Billy-J
  • Spotify Star
  • 1152 Views
  • 3 replies
  • 0 likes
  • Security
  • 1152 Views
  • 3 replies
  • 0 likes

Why don't playlists that I follow automatically show up on my public profile?

Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they automatically show up? Is it to do with my settings?

  • Newbie
  • Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they a...
  • YahTehgz
  • Composer
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Inaccessable Spotify Account

PlanPremiumCountry AustraliaDeviceiPhone 7Operating SystemWindows 10 My Question or IssueMy Premium Spotify account is linked with my old facebook account and I cannot access my old facebook account because it was compromised when I went over seas. M...

  • Casual Listener
  • Plan Premium Country  Australia Device iPhone 7 Operating System Windows 10   My Question or Issue My Premium Spotify account is linked with my old facebook account and I cannot a...
  • cteffteff
  • Composer
  • 749 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 749 Views
  • 9 replies
  • 0 likes

Daily mix

PlanPremiumCountryNorway DeviceSamsung galaxy s8, webplayerOperating SystemAndroid My Question or IssueFor some reason I can never play my Daily Mix 1 either from my phone or computer. The other Daily Mix-lists play with no issues. I used to have thi...

  • Newbie
  •   Plan Premium Country Norway   Device Samsung galaxy s8, webplayer Operating System Android   My Question or Issue For some reason I can never play my Daily Mix 1 either f...
  • Jose_M
  • Spotify Star
  • 170 Views
  • 1 replies
  • 1 likes
  • Account
  • 170 Views
  • 1 replies
  • 1 likes

REMOVE ALBUM FROM MY Artist's Profile?

Does anyone know how to remove an album from my own Artist's Profile?If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is? Thanks for any help!!

  • Newbie
  • Does anyone know how to remove an album from my own Artist's Profile? If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is?   Than...
  • Jose_M
  • Spotify Star
  • 158 Views
  • 1 replies
  • 1 likes
  • Account
  • 158 Views
  • 1 replies
  • 1 likes

Premium on a friend's phone with my credit card

PlanPremiumCountryitaly Operating System Android My Question or Issue Hi. This summer i paied the premium account on a friend's phone with my credit card. Now the phone it's lost, cannot access it but i'm still paying. I'd like to remove that offer, ...

  • Newbie
  •   Plan Premium Country italy  Operating System  Android    My Question or Issue  Hi. This summer i paied the premium account on a friend's phone with my credit ...
  • MrAlexG
  • Composer
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Another user is connecting to my Spotfiy mobile version

PlanPremiumCountrySwedenDeviceHuawei honor 8 My Question or IssueAn unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume the other person is having the same problem as me now? - I have reset my p...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei honor 8   My Question or Issue An unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume th...
  • MrAlexG
  • Composer
  • 211 Views
  • 2 replies
  • 1 likes
  • Security
  • 211 Views
  • 2 replies
  • 1 likes

List stops

My Question or Issue When playing Spotify, after a few songs the list stops playing. I have a premium accountUsing it on my Android phone

  • Newbie
  •     My Question or Issue  When playing Spotify, after a few songs the list stops playing. I have a premium account Using it on my Android phone   
  • Jose_M
  • Spotify Star
  • 213 Views
  • 3 replies
  • 1 likes
  • Premium
  • 213 Views
  • 3 replies
  • 1 likes

User Desapear account hacked? HELPPPP

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under mariano giraudo userI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under mariano giraudo user I own a Premium account with 4 users...
  • MrAlexG
  • Composer
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 162 Views
  • 1 replies
  • 0 likes

Billing

PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm getting billed twice a month for 1 subscription. Can't contact Spotify to find out why. Very frustrating dealing with company

  • Casual Listener
  • Plan Free/Premium   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm getting billed twice a month for 1 subscription. Can't contact Spot...
  • Atjt40
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • Premium
  • 263 Views
  • 2 replies
  • 0 likes

Payment

PlanPremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm being billed twic

  • Casual Listener
  • Plan Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm being billed twic
  • MrAlexG
  • Composer
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 189 Views
  • 1 replies
  • 0 likes

My account is hacked! Help!!

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under *snip* email address.I own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web ...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under *snip* email address. I own a Premium account with 4 user...
  • Loxer
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 279 Views
  • 1 replies
  • 0 likes

Mis canciones se reproducen RÁPIDO

PlanFree/Premium PremiumCountry Spain España Operating SystemWindows My Question or Issue Mis canciones se reproducen más rápido de lo normal y en algunas ocasiones suenan superpuestas (2 canciones al mismo tiempo). Ayuda??'

  • Newbie
  • Plan Free/Premium   Premium Country  Spain España       Operating System Windows            My Question or Issue   Mis ca...
  • Bittencourt
  • Spotify Star
  • 778 Views
  • 1 replies
  • 1 likes
  • Account
  • 778 Views
  • 1 replies
  • 1 likes