Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398633 Views
  • 948 replies
  • 107 likes
  • Account
  • 398633 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171579 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171579 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

someone stole my account

Whenever I enter my account, a stranger is always on my account. I've changed all my passwords over and over again. I have logged out of devices. still cannot solve the problem

  • Newbie
  • Whenever I enter my account, a stranger is always on my account. I've changed all my passwords over and over again. I have logged out of devices. still cannot solve the problem
  • Jose_M
  • Spotify Star
  • 405 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 405 Views
  • 1 replies
  • 1 likes

Superuser Contribution Picture on Profile

Hola,Espero me podáis ayudar ya escribí varios mail..y no tuve solucion,Mi problema es que cuando quiero compartir mi perfil de artista, cuando copio el enlace sale la foto de un single mío, no la foto de artista creo que hay un error, llevo días así...

  • Newbie
  • Hola, Espero me podáis ayudar ya escribí varios mail..y no tuve solucion, Mi problema es que cuando quiero compartir mi perfil de artista, cuando copio el enlace sale la foto de un single mío, no l...
  • Jemi
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

can't sign in, card charged, need to cancel subscription

My Question or Issue i have another account which is on premium and for some reason i can't sign in, and my card was charged for a month that i did not even use, i am trying to cancel this and get a refund but to no avail, i dont even have the spotif...

  • Casual Listener
  • My Question or Issue  i have another account which is on premium and for some reason i can't sign in, and my card was charged for a month that i did not even use, i am trying to cancel this and...
  • Jose_M
  • Spotify Star
  • 418 Views
  • 3 replies
  • 2 likes
  • Login
    Premium
    Subscription
  • 418 Views
  • 3 replies
  • 2 likes

Solved!! Undeleteable songs

PlanFree/PremiumCountry GermanyDeviceTower PC + Samsung Galaxy S7 EdgeOperating SystemWindows 64 Bit + Android Spotify latest versionMy Question or IssueIn my saved song overview (don't know how it's called in english) i've got undeleteable songs.......

Spotify_2018-09-16_16-16-43.png Spotify_2018-09-16_16-18-25.png
  • Visitor
  • Plan Free/Premium Country  Germany Device Tower PC + Samsung Galaxy S7 Edge Operating System Windows 64 Bit + Android Spotify latest version My Question or Issue In my saved song overvi...
  • Loxer
  • Community Legend
  • 1207 Views
  • 7 replies
  • 0 likes
  • Other
  • 1207 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Family Account on Multiple Devices

Plan - Family PremiumCountry - USADevice - Multiple, iPhones, Amazon Echo, Laptops, MacOperating System - latest on all devices Hello, We recently signed up for the family premium account. I am having a problem trying to play on multiple devices with...

  • Casual Listener
  • Plan - Family Premium Country - USA Device - Multiple, iPhones, Amazon Echo, Laptops, Mac Operating System - latest on all devices   Hello,   We recently signed up for the family pre...
  • Peter
  • Spotify Legend
  • 44723 Views
  • 3 replies
  • 4 likes
  • Account
    Premium
  • 44723 Views
  • 3 replies
  • 4 likes

Superuser Contribution Account used by unknown + playlists appearing i didnt subscribe to

Hey there, Im using Spotify free Version on my Desktop, and since 2-3 months im gettin Playlists i never subscribed to. About 4-10 per day.I tried to fix it the way someone here in the Forum did, in the Accountsettings... Didnt change anything. And t...

Screenshot_2.png
  • Casual Listener
  •   Hey there,    Im using Spotify free Version on my Desktop, and since 2-3 months im gettin Playlists i never subscribed to. About 4-10 per day. I tried to fix it the way someone h...
  • Peter
  • Spotify Legend
  • 767 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 767 Views
  • 6 replies
  • 0 likes

Solved!! My Family Group was hijacked

Several times recently while in the middle of listening to music on my phone, the playlist suddently switched. When I went to check that, it told me it was playing on a different phone and offered me to continue with that or switch to my phone.I went...

  • Casual Listener
  • Several times recently while in the middle of listening to music on my phone, the playlist suddently switched. When I went to check that, it told me it was playing on a different phone and offered me...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Security
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost account and songs but still getting the charge

I run Spotify off my Huawei p10 phoneMy Question or Issue My friend logged out of my account and I thought I could log back in, I did. However, all my songs were gone, my playlist and my subscription status, I've ran through account recovery and the ...

  • Visitor
  • I run Spotify off my Huawei p10 phone My Question or Issue  My friend logged out of my account and I thought I could log back in, I did. However, all my songs were gone, my playlist and my sub...
  • Peter
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone today entered my Spotify account

PlanPremiumCountry Italy My Question or Issue HiIt seems someone today entered my Spotify account using the web browser player on Chrome. It was not me, because I see in the list of recent songs something I do not know. I already changed my password ...

  • Community Legend
  • Plan Premium Country  Italy   My Question or Issue  Hi It seems someone today entered my Spotify account using the web browser player on Chrome.  It was not me, because I ...
  • Peter
  • Spotify Legend
  • 311 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Log in with my email, but someone else has their facebook attached to my account?

Plan - Family PremiumCountry - Australia DeviceDoesn't matter. Multiple.Operating SystemMultiple My Question or Issue When I log into the Spotify application on my MacBook Pro or Windows 10 desktop with my email address I have someone elses account c...

  • Visitor
  • Plan - Family Premium Country - Australia   Device Doesn't matter. Multiple. Operating System Multiple   My Question or Issue  When I log into the Spotify application on ...
  • Peter
  • Spotify Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • Account
  • 358 Views
  • 3 replies
  • 0 likes

Can I Save My Songs Categories

My songs have been deleted. On the spot there were irrelevant songs. Probably someone entered my account.And he or she deleted my song.I saved my password, but my songs were deleted. (My Songs Categories).Can ı take bacak My Song Categories

  • Newbie
  •   My songs have been deleted. On the spot there were irrelevant songs. Probably someone entered my account.And he or she deleted my song.I saved my password, but my songs were deleted. (My Song...
  • osornios
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Complete removal of Facebook

PlanFreeCountry United StatesDevice iPhone 8 and PCOperating SystemiOS 11, Windows 10 My Question or Issue My issue is something that should be incredibly easy to fix, ideally. Apparently not. As most Windows users know, if your Spotify account is no...

  • Newbie
  • Plan Free Country  United States Device  iPhone 8 and PC Operating System iOS 11, Windows 10   My Question or Issue  My issue is something that should be incredibly easy...
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Someone breaks into my account and there are no notifications

This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize that someone using my account and just by luck I realized it today. I r...

  • Newbie
  • This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize  that someone u...
  • osornios
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 417 Views
  • 1 replies
  • 0 likes

Billed for Premium account, but not showing as Premium

Hi, I signed up for the free trial then converted to Premium when it ended. I was billed at the end of August, but neither my Mac desktop app nor my Android phone app shows me as a Premium subscriber. I have followed all the suggested troubleshooting...

  • Casual Listener
  •   Hi,   I signed up for the free trial then converted to Premium when it ended. I was billed at the end of August, but neither my Mac desktop app nor my Android phone app shows me as a P...
  • Jose_M
  • Spotify Star
  • 472 Views
  • 7 replies
  • 1 likes
  • Account
  • 472 Views
  • 7 replies
  • 1 likes

Logged in but can't remember what email I used

My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over. We can't remember how we set up her login. All we have is her display name.Is there any way I can retrieve ...

  • Casual Listener
  •   My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over.  We can't remember how we set up her l...
  • BelP
  • Songwriter
  • 308 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

Device across country hijacking software

PlanPremiumCountryUS DeviceSamsung Note 8, Window ApplicationsOperating SystemWindows 10 My Question or Issue I live in Pennsylvania. While visiting a friend in California, I connected Spotify to his BeoPlay A6 speaker from my Note 8 cell phone. Now ...

  • Newbie
  • Plan Premium Country US  Device Samsung Note 8, Window Applications Operating System Windows 10   My Question or Issue  I live in Pennsylvania.  While visiting a friend ...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 188 Views
  • 1 replies
  • 1 likes

Artist and User Account, just one of them is Premium

My Question or Issue I started with a User account and upgraded it to Premium. Now I have an Artist account as well which is not Premium. Both are "mine" so my question would be, if it's possible to merge them to have both with Premium?Or do I have t...

  • Newbie
  •   My Question or Issue  I started with a User account and upgraded it to Premium. Now I have an Artist account as well which is not Premium. Both are "mine" so my question would be, if it...
  • Jose_M
  • Spotify Star
  • 245 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 245 Views
  • 1 replies
  • 1 likes

Lost my premium account with all playlist

Help me Spotify! I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account but it still exists.. What can I do?I lost all my playlist podcast and downlo...

  • Newbie
  • Help me Spotify!   I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account but it still ex...
  • Jose_M
  • Spotify Star
  • 189 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 189 Views
  • 1 replies
  • 1 likes

Account breach?

Hello, today I found out that some weird playlists appeared in my collection, I´m sure i didn´t add them. Is there any way to find out from what devices was used to log in to my account?PlanFreeCountry CZEDeviceAndroid Phone, Windows, PS 4Operating S...

  • Newbie
  • Hello,   today I found out that some weird playlists appeared in my collection, I´m sure i didn´t add them. Is there any way to find out from what devices was used to log in to my account? Pl...
  • Jose_M
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 240 Views
  • 1 replies
  • 1 likes

My playlists and all my songs are disappered. ( someone hacked my account )

PlanPremiumCountryMexico DeviceSamsung Galaxy S7 edge, Macbook Pro My Question or IssueHello, My playlists and all my songs are disappered. It looks like someone else entered into my account and delete everything and inserted some albums of artists t...

  • Casual Listener
  • Plan Premium Country Mexico   Device Samsung Galaxy S7 edge, Macbook Pro     My Question or Issue Hello,  My playlists and all my songs are disappered. It looks like so...
  • Loxer
  • Community Legend
  • 694 Views
  • 3 replies
  • 0 likes
  • Account
  • 694 Views
  • 3 replies
  • 0 likes