Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I am trying to close my Spotify account and it's saying that they have sent me the email for me to confirm and close my account but I don't receive it. I am receiving other emails like new music suggestions or Spotify support emails but not the confi...
PlanPremiumPhilippines DeviceSamsungOperating SystemAndroid My Question or IssueI received notfication that my premium payment is not processed but upon checking my account there was a deduction. Please see attached screenshot. Thank you
PlanFamilyPremiumCountry United StatesDeviceiPhone 7 plus Operating SystemiOS 12 My Question or Issue I changed my address from my original Spotify family membership. How do I change it
I currently pay for Premium, never missed a payment. Now all my playlists are gone?? What the heck!! I have an Iphone 7s. I am certainly hoping spotify will help me recover ALL playlists considering my payment, as well as loyalty, have never changed.
It used to work, but it stopped. I tried re-signing up but I keep gettign the error message "something went wrong, try again later"
Hi all, perhaps a daft question BUT...I downloaded the spotify app to my phone, liked it so started the premium trial.There is a problem though.I cannot log into it unless either on my phone or log in with facebook.I want to start the family version ...
My Question or Issue I have downloaded music on my phone (like everyone does). If I am travelling about (with no wi-fi) does Spotify use celluar data to play my downloaded music? I am tired of going into the settings to hit the "offline" button when ...
My Question or IssueCant see my facebook name anymore and instead just a long serie of numbers and also I cant see my friends activity
Hello, I need to change my password (I’ve forgotten it) but I accidentally misspelled my email account when making my Spotify account so I can’t do the normal change password thing. Please help!!!
Hello,Since about 3 weeks now nothing Profile related is showing anymore and my ID (random numbers) are showing instead of my FB name. I've tried removing Spotify from my Apps from Facebook and readding it, changing my Spotifypassword etc. None of th...
PlanPremiumCountryDominion of Canada DeviceLG G5 smartphoneOperating System(Android 8.00) My Question or Issue The phone updated last night. Logged me out of Spotify. I tried to login today, tells me wrong password. Go to reset password, says wrong l...
Hey everyone, so ive had spotify for a long time and last night I went to use it and i was completely logged out of the account. I tried entering the usual battery of passwords I use, one of which I have used for spotify in particular and it didnt wo...
Hi, I have a Prmeium Spotify account, when I went to open my app today, it logged me out. When I logged back in my Premium account was gone and I only had a Free Account. I deleted the app, checked on my laptop, re installed Spotify but my Prmeium ac...
PlanPremiumCountry BrasilDeviceMotorolaOperating SystemWindows I can't accept the family premium invite, it says that I can't enter on the plan!I think it because of my adress, I put other adress, so the spotify removed me automatically, but I alread...
PlanPremiumCountryPolandDeviceNokia N9Operating SystemMeeGo My Question or Issue Hello Everyone, so i have two issues, i recently purchased Premium on Spotify, however i couldn't login through official Spotify app, I get the "premium account needed" ...
PlanFree/PremiumCountry canada Deviceiphone 7 plusOperating Systemios 11 My Question or Issuemy subscription is to end on 10/12/18 but I was charged 9.99 on Sept 11. I have since cancelled my premium plan and have gone back to a free account. Can you...
Ok so I'm from Australia, I made a free account in Asutralia, then moved abroad, used up my 14 days, and then changed my country from Australia to the new country abroad. It has been working fine, I now want to join my sister's family premium package...
Forgot my password and tried to change it through the link. It all looks good and I get a confirmation that my password is changed but when I try to log in with my new password it says it's the wrong password! I've tried several times over several da...
Is there a way to completely erase one’s account activity? Recently played, recently played artists, etc. If yes, if someone could reply the answer, if not I hope that Spotify can make this a feature in a future update.
PlanPremium plus Hulu Country United States of America DeviceiPhone 7plusOperating SystemNewest one that’s out. My Question or Issue I signed up for the premium with the Hulu and linked them together but I still can’t acces the premium Spotify. So wh...