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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396226 Views
  • 943 replies
  • 107 likes
  • Account
  • 396226 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170432 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170432 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98829 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98829 Views
  • 68 replies
  • 10 likes

Superuser Contribution Account details pasted online

I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts. The dates line up in a few months ago when I had issues with someone else logging into my account and creating and deleting playlists. My accou...

  • Casual Listener
  •   I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts.   The dates line up in a few months ago when I had issues with someone else l...
  • Katerina
  • Spotify Legend
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Solved!! Actualmente estás en modo sin conexión

PlanPremiumPaísEspañaDispositivoOnePlus 6Sistema operativoAndroid Oreo (8.1) Mi pregunta o problema ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entrar estaba la sesión cerrada... He intentado iniciar sesión pero aparece un mensaje que pone:...

  • Newbie
  •   Plan Premium País España Dispositivo OnePlus 6 Sistema operativo Android Oreo (8.1)   Mi pregunta o problema   ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entra...
  • Jose_M
  • Spotify Star
  • 19660 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 19660 Views
  • 1 replies
  • 0 likes

Close current account (facebook) and transfer to new account

PlanPremiumCountryUSA My Question or Issue I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I'd like to completely disconnect ties to facebook but still use my same...

  • Newbie
  • Plan Premium Country USA  My Question or Issue  I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I...
  • Jose_M
  • Spotify Star
  • 625 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 625 Views
  • 1 replies
  • 1 likes

Solved!! Problemas com login

PlanoPremiumPaís BrasilDispositivo(Sony Xperia Z)Sistema operacional(Android) Minha pergunta ou problema Bom dia,Venho enfrentando alguns problemas com o App da Spotify que tenho em meu smartfone e não consigo solução.Este problema já está me acompan...

  • Casual Listener
  • Plano Premium País  Brasil Dispositivo (Sony Xperia Z) Sistema operacional (Android)   Minha pergunta ou problema  Bom dia, Venho enfrentando alguns problemas com o App da S...
  • Bittencourt
  • Spotify Star
  • 2105 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 2105 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution One specific shared song on Facebook has no play button, but others have

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There a...

  • Casual Listener
  • It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried&nbs...
  • ravenlongman
  • Casual Listener
  • 1142 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 1142 Views
  • 4 replies
  • 0 likes

Superuser Contribution promotion suggestion

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

  • Regular
  • it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones
  • Katerina
  • Spotify Legend
  • 820 Views
  • 5 replies
  • 0 likes
  • 820 Views
  • 5 replies
  • 0 likes

Superuser Contribution I left facebook and want to connect using my email

So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had another account already registered on my email address. Anyway, is t...

  • Newbie
  •    So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had ano...
  • meahtenoha
  • Spotify
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 414 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to reinstall

PlanFree/PremiumCountry usa Device galaxy 8 Operating System android My Question or Issue Spotify kept playing, draining battery. I uninstalled and tried to reinstall. When I logged in with my account and password it said it doesn't match. The help d...

  • Casual Listener
  • Plan Free/Premium Country usa   Device galaxy 8   Operating System android     My Question or Issue  Spotify kept playing, draining battery.  I uninstalled and...
  • TomLegend
  • Spotify Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • Account
  • 513 Views
  • 3 replies
  • 0 likes

Payment taken but I can't see detail of receipts on my account

PlanFreeCountryUK Device(iPhone 6; DELL laptopOperating System(iOS 8; Windows 10,etc.) My Question or Issue I have been charged £9.99 in August for something, but don't know what, as the receipts are not showing in my account. I signed up for Free pa...

  • Casual Listener
  • Plan Free Country UK   Device (iPhone 6; DELL laptop Operating System (iOS 8; Windows 10,etc.)   My Question or Issue  I have been charged £9.99 in August for something...
  • Bethany_Dawn
  • Community Legend
  • 643 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 643 Views
  • 3 replies
  • 0 likes

How do I move my playlist and saved songs from my old account to new account I made?

I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?

  • Casual Listener
  • I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?
  • osornios
  • Spotify Star
  • 616 Views
  • 7 replies
  • 0 likes
  • Desktop
  • 616 Views
  • 7 replies
  • 0 likes

transfering music from premium to family account

PlanPremiumCountry the NetherlandsDevice Operating SystemWindows 10 My Question or Issue I've got most of my music in 'songs', so I can't put them online on Spotify. Now I am changing to a family account and I would like to transfer all of my music t...

  • Newbie
  • Plan Premium Country  the Netherlands Device   Operating System Windows 10   My Question or Issue  I've got most of my music in 'songs', so I can't put them online on Sp...
  • Billy-J
  • Spotify Star
  • 393 Views
  • 1 replies
  • 1 likes
  • Premium
  • 393 Views
  • 1 replies
  • 1 likes

zip code

My Question or Issue I have an account with my facebook. I would like to change my postal code but I do not have this option in my profile. How can i change it ?

  • Casual Listener
  •     My Question or Issue   I have an account with my facebook. I would like to change my postal code but I do not have this option in my profile. How can i change it ?  
  • Jose_M
  • Spotify Star
  • 1331 Views
  • 5 replies
  • 0 likes
  • Account
  • 1331 Views
  • 5 replies
  • 0 likes

Got kicked-off from Family Account - how to save my songs + playlists on a new account

Hi everyone! Sorry to bother, but I have a pb as my friend doesn't want me on her Family account anymore, so how do I save ALL MY SONGS (from "Your songs"/ "Bibliothèque" in French, where I just add them up randomly) + ALL the PLAYLISTS I've created ...

  • Casual Listener
  • Hi everyone!   Sorry to bother, but I have a pb as my friend doesn't want me on her Family account anymore, so how do I save ALL MY SONGS (from "Your songs"/ "Bibliothèque" in French, where I ...
  • Jose_M
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
  • 430 Views
  • 1 replies
  • 0 likes

Gift card failed

I paid Spotify by credit card for 3 months, but when the fourth month started, I wasn't able to pay by card again. Then I bought a gift card and I made all the stuff in spotify.com/redeem. Spotify's site said it was okay, but it continued to advice m...

  • Visitor
  • I paid Spotify by credit card for 3 months, but when the fourth month started, I wasn't able to pay by card again. Then I bought a gift card and I made all the stuff in spotify.com/redeem. Spotify's ...
  • Jose_M
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • Account
  • 334 Views
  • 3 replies
  • 0 likes

Error Code 17

I have reinstalled it which i thought would fix the problem. but it didn't. So now i'm hare cus i didn't find any other way to contact the spotify staff. What do i do with this porblem? I have updated my firewall and my PC and everything. What do i d...

  • Regular
  • I have reinstalled it which i thought would fix the problem. but it didn't. So now i'm hare cus i didn't find any other way to contact the spotify staff. What do i do with this porblem? I have update...
  • Jose_M
  • Spotify Star
  • 2789 Views
  • 14 replies
  • 0 likes
  • Login
  • 2789 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Change the language of suggested playlists and songs

HiI live in Israel and the playlists and songs are in Hebrew and I want it all to be in English.How can I change this?If you don't have a fix for this please address this problem as I have seen a lot of people asking on this matter and it's quite imp...

  • Casual Listener
  • Hi I live in Israel and the playlists and songs are in Hebrew and I want it all to be in English. How can I change this? If you don't have a fix for this please address this problem as I have seen...
  • Jemi
  • Spotify Legend
  • 8726 Views
  • 3 replies
  • 0 likes
  • Other
  • 8726 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Voice worldwide?

I would like to know if it's possible to introduce Spotify Voice on other regions too because from what I found out it is available only in USA. It would be awesome if you could extend this function all over the world because it is very useful and I ...

  • Casual Listener
  • I would like to know if it's possible to introduce Spotify Voice on other regions too because from what I found out it is available only in USA. It would be awesome if you could extend this func...
  • Katerina
  • Spotify Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

When I login another username and picture appears!

PlanPremiumCountryMexicoDeviceiPhone 8Operating System(iOS 10,My Question or Issue Hi, when I logged in all my playlists where gone and another username appeared *yet i entered with my username and password* I have recovered my playlists and changed ...

  • Newbie
  • Plan Premium Country Mexico Device iPhone 8Operating System (iOS 10, My Question or Issue  Hi, when I logged in all my playlists where gone and another username appeared  *yet i ent...
  • musicajet
  • Composer
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 254 Views
  • 1 replies
  • 0 likes

incorrectly opened 2nd artist profile.......

PLEASE, PLEASE DELETE THIS WRONG, FAKE ARTIST PROFILE FROM MY SPOTIFY, PLEASE... THAT SONG IS MINE BUT THAT IS NOT MY ACCOUNT. I CANT UPLOAD ANY SONG BECAUSE OF THAT **bleep** PROFILE. THEY CREATED 2 ACCOUNT FOR ME. I DON'T WANT 2ND ACCOUNT PLEASE HE...

  • Casual Listener
  • PLEASE, PLEASE DELETE THIS WRONG, FAKE ARTIST PROFILE FROM MY SPOTIFY, PLEASE... THAT SONG IS MINE BUT THAT IS NOT MY ACCOUNT. I CANT UPLOAD ANY SONG BECAUSE OF THAT **bleep** PROFILE. THEY CREATED 2...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 301 Views
  • 1 replies
  • 0 likes