Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398247 Views
  • 947 replies
  • 107 likes
  • Account
  • 398247 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171386 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171386 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99080 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99080 Views
  • 68 replies
  • 10 likes

Old e-mail address, forgotten password, Premium

Hi,I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I cant do that when signed in via Facebook. Is there really...

  • Casual Listener
  • Hi, I have forgotten my Spotify Premium password, and the e-mail address that I have in my account, does not exist anymore. I would like to change my e-mail address to get a new password, but I...
  • Jose_M
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

I only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I'

PlanPremium (now Student)CountryUKDevice(iPhone)Operating System(iOS 10) My Question or IssueI only just realised I qualify for a student account, is there any way I can reclaim the extra £5 I've been paying per month?

  • Newbie
  • Plan Premium (now Student) Country UK Device (iPhone) Operating System (iOS 10)   My Question or Issue I only just realised I qualify for a student account, is there any way I can ...
  • Jose_M
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
  • 300 Views
  • 1 replies
  • 0 likes

Deleted Facebook account

PlanFree/Premium My Question or IssueI have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I don't have a Facebook account any more. Any ideas on how I woul...

  • Newbie
  • Plan Free/Premium   My Question or Issue I have deleted my Facebook account which has my Spotify subscription linked to it. I now need to amend my subscription to Spotify but can't because I...
  • user-removed
  • Not applicable
  • 462 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 462 Views
  • 1 replies
  • 0 likes

Wrong band listed on my Artist page

My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page. Google searching for this either leads to pages that say "Not authorized" or "Line in is now deprecated.", etc. Or outdated solutions...

  • Casual Listener
  • My band is Cerca (Brooklyn NY) but there is a Portuguese band named Cerca whose album is suddenly listed on my page.   Google searching for this either leads to pages that say "Not author...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Parental Control Settings

Hi Folks I coudn't seem to find anything on the Spotify site or under my account settings, but does anyone know if there are parental control settings for Spotify. Want to limit some of the language in the songs for my 8 year old Cheers

  • Casual Listener
  • Hi Folks   I coudn't seem to find anything on the Spotify site or under my account settings, but does anyone know if there are parental control settings for Spotify. Want to limit some of the ...
  • snowBlind623
  • Casual Listener
  • 111568 Views
  • 62 replies
  • 29 likes
  • Security
  • 111568 Views
  • 62 replies
  • 29 likes

Unknown playlists in "last heard" (zuletzt gehört)

PlanPremiumGermany Device(iPhone 7) My Question or IssueHow come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched any of these playlists? Any ideas? Since everything else seems untouched, I doubt tha...

  • Newbie
  •   Plan Premium Germany   Device (iPhone 7)   My Question or Issue How come, that I have some playlists in my "last heard" ("zuletzt gehört") section, although I never touched ...
  • Jose_M
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 952 Views
  • 1 replies
  • 0 likes

merge two Account!

Good evening to everyone,I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts?I would be grateful for an answer,Yours sincerely(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Good evening to everyone, I have two Spotify accounts, could I join them without losing the saves of my favorite music for both accounts? I would be grateful for an answer, Yours sincerely (iOS 1...
  • Jose_M
  • Spotify Star
  • 675 Views
  • 1 replies
  • 0 likes
  • Account
  • 675 Views
  • 1 replies
  • 0 likes

Misleading Input box during registering Spotify

Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was apply on that account. Just a simple mistake and c...

  • Newbie
  • Everybody hates when you are mistype an info during registration because of the description inside the input box like this for example. And I even can't change my name with the student's discount was...
  • Jose_M
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
  • 322 Views
  • 1 replies
  • 0 likes

Listening on other device (not me) Chrome & Chromecast

Ever since the iOS update that "improves Chromecast integration", I have noticed that my Spotify account would start playing songs that I don't listen to. On the phone I would get a message that I am currently listening on either Chrome or Chromecast...

  • Casual Listener
  • Ever since the iOS update that "improves Chromecast integration", I have noticed that my Spotify account would start playing songs that I don't listen to.   On the phone I would get a message ...
  • Jose_M
  • Spotify Star
  • 683 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 683 Views
  • 3 replies
  • 0 likes

[Ongoing Username Issue] My user name appear as random letters and numbers

Hello.I just logged into Spotify and saw that my user name is random letters and numbers (25 characters long!).A quick search around the forums made me realize that this is an ongoing issue with spotify that many users are currently suffering from.So...

  • Newbie
  • Hello. I just logged into Spotify and saw that my user name is random letters and numbers (25 characters long!). A quick search around the forums made me realize that this is an ongoing issue with ...
  • Jose_M
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: I cannot change my country

I have the same problem, it was recently launched in south africa too but the country field is inactive so i change it

  • Newbie
  • I have the same problem, it was recently launched in south africa too but the country field is inactive so i change it
  • Katerina
  • Spotify Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

My account got hacked.

PlanPremiumCountrySingapore DeviceOperating System My Question or Issue I got logged out of spotify in every device I use suddenly, and my account turned out to be hacked. Email was changed to some random one, and my password has also changed. I cann...

  • Regular
  • Plan Premium Country Singapore  Device Operating System   My Question or Issue  I got logged out of spotify in every device I use suddenly, and my account turned out to be hack...
  • Billy-J
  • Spotify Star
  • 781 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 781 Views
  • 3 replies
  • 0 likes

Dos cuentas mismo nombre usuario

Hola, Tengo una cuenta premium y cerré sesión sin querer, al volver a iniciar con mi nombre de usuario madmawe7, me lleva a una cuenta antigua, que curiosamente usa el mismo nombre de usuario. Mi problema es que no encuentro el correo asociado a la c...

  • Newbie
  • Hola, Tengo una cuenta premium y cerré sesión sin querer, al volver a iniciar con mi nombre de usuario madmawe7, me lleva a una cuenta antigua, que curiosamente usa el mismo nombre de usuario.&n...
  • Jose_M
  • Spotify Star
  • 1166 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 1166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for subscription but my account is still free

This morning I recieved a prepaid card and used that to pay for a subscription. However I am still on a free account. I never got a reciept and this is the only account I have. The card was charged. Please help.

  • Newbie
  • This morning I recieved a prepaid card and used that to pay for a subscription. However I am still on a free account. I never got a reciept and this is the only account I have. The card was charged. ...
  • Katerina
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Payment details

Hi I have premium account. mokodance. Louisa White My bank card was stolen on Saturday so I am unable to update card details untill my replacement arrives. Please can you keep my account open untilthen. It should be in a few days! Thank you

  • Newbie
  • Hi I have premium account. mokodance. Louisa White  My bank card was stolen on Saturday so I am unable to update card details untill my replacement arrives. Please can you keep my account open ...
  • Jose_M
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant change location

i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try get spotify premium in my country

  • Casual Listener
  • i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try ...
  • Katerina
  • Spotify Legend
  • 994 Views
  • 1 replies
  • 0 likes
  • Account
  • 994 Views
  • 1 replies
  • 0 likes

Solved!! Can’t change my country

Hello, I’ve got a problem. I’m a dutch guy but I’m for more than 14 days in Urkaine, so I can’t login. I’ve tried to change my country (from the Netherlands to Ukraine) but I only can choose for the Netherland while I’m in Ukraine. Is there somebody ...

  • Visitor
  • Hello,   I’ve got a problem. I’m a dutch guy but I’m for more than 14 days in Urkaine, so I can’t login. I’ve tried to change my country (from the Netherlands to Ukraine) but I only can choose...
  • user-removed
  • Not applicable
  • 1508 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 1508 Views
  • 2 replies
  • 0 likes

Superuser Contribution trouble logging in

PlanPremiumCountry My Question or IssueI have recently upgraded to premium and I can’t log in! I’ve tried using my user name and password in the username tab and tried resetting my password endless times as well as reisnstallig the app! Really stuck ...

  • Casual Listener
  •   Plan Premium Country     My Question or Issue I have recently upgraded to premium and I can’t log in! I’ve tried using my user name and password in the username tab and tried ...
  • Guido
  • Spotify Legend
  • 531 Views
  • 7 replies
  • 0 likes
  • Login
  • 531 Views
  • 7 replies
  • 0 likes

My Spotify won't let me have a profile name or picture.

PlanStudent Premium My Question or Issue There is no option on my profile to add any of these. I'm just a gray silhouette with a basic username and it's really annoying. I can't get a new profile because I'm on student premium for the next 12 months....

  • Newbie
  • Plan Student Premium  My Question or Issue  There is no option on my profile to add any of these. I'm just a gray silhouette with a basic username and it's really annoying. I can't get a...
  • Maxim
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • Account
  • 762 Views
  • 1 replies
  • 0 likes