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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398854 Views
  • 950 replies
  • 107 likes
  • Account
  • 398854 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171675 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171675 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99137 Views
  • 68 replies
  • 10 likes

Solved!! Being billed $17/mo and can't cancel!!

My credit card is being billed $17 per month by Spootify but neither my wife nor I have a Premium Spotify account! Both accounts show as "Free". There is NOBODY at Spotify to reach out to for canceling this charge that I CANNOT FIND anywhere on our a...

  • Casual Listener
  • My credit card is being billed $17 per month by Spootify but neither my wife nor I have a Premium Spotify account!  Both accounts show as "Free". There is NOBODY at Spotify to reach out to for c...
  • Bilked
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
  • 211 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution All of a sudden i can't log in

PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 10+Operating SystemAndroid...something, the latest i guess Spotify has been offline the whole day on my phone. Works just fine on PC but on my phone bupkus... I rebooted, logged out etc. but now i can...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy Note 10+ Operating System Android...something, the latest i guess   Spotify has been offline the whole day on my phone. Works just...
  • Alex
  • Spotify Legend
  • 780 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 780 Views
  • 4 replies
  • 0 likes

Solved!! Getting charged but don't know why

Based in: New Zealand My son is on my Premium Family plan, but is getting charged for Premium Individual (I assume, based on the amount) every month. We can't find any account that is subscribed to Premium Individual. Is there a way to find it, from ...

  • Casual Listener
  • Based in: New Zealand   My son is on my Premium Family plan, but is getting charged for Premium Individual (I assume, based on the amount) every month. We can't find any account that is subscr...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • Account
  • 131 Views
  • 3 replies
  • 0 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • Webdeve718
  • Casual Listener
  • 22250 Views
  • 16 replies
  • 8 likes
  • 22250 Views
  • 16 replies
  • 8 likes

Account info

Hi I would like to ask something. I had free 3months premium. Now a friend invite me to duo and I admitted. What about my previous account? Automatically turned to duo? Or they would take my money to premium?

  • Visitor
  • Hi I would like to ask something. I had free 3months premium. Now a friend invite me to duo and I admitted. What about my previous account? Automatically turned to duo? Or they would take my money to...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! I was charged 3 times for premium and didn't got access to it 😡

Every time I tried to put my CC info or connect, PayPall got the message that smth was wrong with my country; after I checked my bank app, I was shocked that I was charged... 3 times!And I tried to change my country to my current location, but It did...

  • Newbie
  • Every time I tried to put my CC info or connect, PayPall got the message that smth was wrong with my country; after I checked my bank app, I was shocked that I was charged... 3 times! And I tried to...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

I can’t activate my free trial

I lost my previous Spotify account and I made a new one, in this one I have never had premium and even when I try to get my free trial it does not allow me, what can I do?

  • Visitor
  • I lost my previous Spotify account and I made a new one, in this one I have never had premium and even when I try to get my free trial it does not allow me, what can I do?
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

My account number is not login with premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

BonjourJe fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première fois que j'achète un abonnement premium et sur le si...

  • Newbie
  • Bonjour Je fais ce message car j'ai un problèmes d'abonnement le il y a cela 1 mois j'ai acheté un abonnement premium sur le site Spotify j'ai donc effectué l'achat à précisé que c'était la première...
  • Dian
  • Spotify Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Session Terminated & Can't Login

PlanPremiumCountryUnited States DevicePC/LG V30Operating SystemWindows 10/Firefox/Android 9 My Question or IssueMy session was terminated as of around 3:30p EST today 3/31 on my desktop, and when I attempted to log back in I was told my username and ...

  • Casual Listener
  • Plan Premium Country United States   Device PC/LG V30 Operating System Windows 10/Firefox/Android 9   My Question or Issue My session was terminated as of around 3:30p EST toda...
  • Dian
  • Spotify Legend
  • 9463 Views
  • 9 replies
  • 1 likes
  • Account
    Login
  • 9463 Views
  • 9 replies
  • 1 likes

unable to add certain audiobooks to a playlist I created

I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist. I then looked for the audiobooks I wanted to add to my playlist but the ones I wanted to add could not be added. There was no "right cli...

  • Visitor
  • I am currently on the Premium plan (30 days trial) although I was on the Free plan when I created a new playlist.  I then looked for the audiobooks I wanted to add to my playlist but the ones I ...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

I have a premium family plan and would like to also add a premium student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
  • 87 Views
  • 1 replies
  • 0 likes

Accounts

How do I combine multiple accounts into one account 

  • Visitor
  • How do I combine multiple accounts into one account  
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

add family is not an option on the family plan

I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.

  • Visitor
  • I have the family plan. I have only 4 members and would like to add another family (same address) but the 'add family button' is not showing up under my accounts family plan.
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Email change issue

I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account. However, when I sign in with that email (via the Gmail feature) it says there is no account associated ...

  • Casual Listener
  • I am trying to change the email associated with my account but when I enter the new address is says it is already associated with another account.   However, when I sign in with that email (vi...
  • Maxim
  • Spotify Star
  • 161 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 161 Views
  • 3 replies
  • 0 likes

Removed playlist

Plan PremiumCountry Spain Device All Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured a mix of latino alt-pop songs. I had it saved as a favourite and it is no lo...

  • Newbie
  • Plan Premium Country Spain   Device All   Hi, One of my favourite playlists seems to have disappeared. It was official spotify-collated playlist Called 'Radiante', which featured ...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 82 Views
  • 1 replies
  • 0 likes

Changing email address on android phone account to new email address without losing music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I transfer music on old email address to new email address

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Deleted account, still paying

Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should i do?

  • Visitor
  • Hey, i bought Spotify premium, but on the wrong account, so i deleted this one and bought it one the right one. Now i pay for both accounts and cant log in to the one i dont want anymore. What should...
  • BabyEcho0_YT_SP
  • Roadie
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Warum kann ich mich in meinen Account nicht einloggen

Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen

  • Visitor
  • Wenn ich mich einloggen will steht bei mir error obwohl mein passwort und email richtig sind was soll ich jz machen
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

how to change plan manager

i want to change my plan manager

  • Visitor
  • i want to change my plan manager
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes