Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398857 Views
  • 950 replies
  • 107 likes
  • Account
  • 398857 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171676 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171676 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99137 Views
  • 68 replies
  • 10 likes

Superuser Contribution Impossible Connexion due to change Of country

PlanFreeCountry France Device(iPhone 8Operating System(iOS 10 My Question or IssueImpossible to log in Because of change of country (Belgium to france), how can i change the country on my Account if i cant log in? Thank you

  • Visitor
  • Plan Free Country France   Device (iPhone 8 Operating System (iOS 10   My Question or Issue Impossible to log in Because of change of country (Belgium to france), how can i change...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved to Hungary but still have my credit card with Swiss bank

PlanPremiumCountryHUNGARY My Question or IssueI got an email from Spotify that my payment cannot be processes. Makes sense because I move every few years and probably need to update my billing address associated to my credit card. However, it seems i...

  • Visitor
  • Plan Premium Country HUNGARY   My Question or Issue I got an email from Spotify that my payment cannot be processes. Makes sense because I move every few years and probably need to update ...
  • Alex
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
  • 121 Views
  • 1 replies
  • 0 likes

Unable to change the country

PlanI just stopped my Premium account, so will be effective till mid august. CountryJapan My Question or IssueSince I have moved a country from USA to Japan, I have been on premium paying with my US credit card. However, since it didn't really make s...

  • Visitor
  • Plan I just stopped my Premium account, so will be effective till mid august.   Country Japan   My Question or Issue Since I have moved a country from USA to Japan, I have been on pr...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

Can't change profile country

I started my account in Canada but moved to Turkey, I cannot change the country as my payment to Turkish CC and can't change country because I don't have Turkish CC, chicken and egg problem here.PlanPremiumCountryCanada to Turkey

  • Casual Listener
  • I started my account in Canada but moved to Turkey, I cannot change the country as my payment to Turkish CC and can't change country because I don't have Turkish CC, chicken and egg problem here. Pl...
  • Maxim
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 199 Views
  • 3 replies
  • 0 likes

Superuser Contribution Been logged out and can't get back in because no longer have access to my email

As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging in. Plan Premium duoCountry - UK DeviceBlack view bv...

  • Visitor
  • As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging i...
  • AlejaR
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution navegacion premium gratis

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS 10...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar. Plan Gratis/Premium País   Dispositivo (iPhone 8, Sa...
  • AlejaR
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • Free
  • 127 Views
  • 1 replies
  • 0 likes

Paid for Premium but I didn't get it.

PlanFree/PremiumCountrySlovakiaDeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueHi, I've selected the Premium plan and paid for it. The transaction went through. My internet banking is showing that I've paid for it, my money is gon...

  • Casual Listener
  • Plan Free/Premium Country Slovakia Device iPhone 13 Pro Max Operating System iOS 16.6   My Question or Issue Hi, I've selected the Premium plan and paid for it. The transaction went th...
  • Maxim
  • Spotify Star
  • 284 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 284 Views
  • 5 replies
  • 0 likes

Solved!! Quite complicated problem regarding the account

PlanSpotify DuoCountryGermany Hi, my Wife and I joined Spotify when only the registration via Facebook was available.Now we want to delete our Facebook accounts but would of course also lose our Spotify accounts due to them being registered via faceb...

  • Regular
  •   Plan Spotify Duo Country Germany     Hi,  my Wife and I joined Spotify when only the registration via Facebook was available. Now we want to delete our Facebook account...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

How to get user profile verified? NOT artist page!

PlanPremiumCountry Sweden My Question or Issue Hello.This is something I've been trying to get an answer to for some time.I am a playlist curator for a pretty big playlist (over 73k followers) and I see that some other curators have got their profile...

  • Roadie
  • Plan Premium Country  Sweden   My Question or Issue   Hello. This is something I've been trying to get an answer to for some time. I am a playlist curator for a pretty big pla...
  • HugoBlackie
  • Visitor
  • 2313 Views
  • 2 replies
  • 4 likes
  • Account
    Premium
  • 2313 Views
  • 2 replies
  • 4 likes

Can't log back in to a Google-based account

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify randomly logged me out of my account, which I set up using my Google email address, and I can't log back into it using the "Continue with Google" option. When I attempt ...

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue Spotify randomly logged me out of my account, which I set up using my Google email address, and I can...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 277 Views
  • 1 replies
  • 0 likes

Ability to pay for a year in advance for Spotify student, family, or duo account

My account: spotify student accountCountry: USDevice: Macbook My idea/suggestion:Sorry, in advance for it being so long but skimming will also do the trick to get the idea of what you are voting for (by liking the post I believe) So right now you can...

  • Visitor
  • My account: spotify student account Country: US Device: Macbook  My idea/suggestion: Sorry, in advance for it being so long but skimming will also do the trick to get the idea of what you ar...
  • Asteraceae3
  • Newbie
  • 272 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my profile or country. Signed up long ago with Facebook.

Plan: Premium Family (being invited in but failing acceptance by address)Devices: iPhone XR/10 and MACOS (Chrome browser)My wife signed up for a family plan and is in Canada. My account profile shows an EMPTY profile/credentials but Country set to US...

  • Casual Listener
  • Plan: Premium Family (being invited in but failing acceptance by address) Devices: iPhone XR/10 and MACOS (Chrome browser) My wife signed up for a family plan and is in Canada. My account prof...
  • 21s45cpohbrorq5yqshn
  • Casual Listener
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Having trouble adding family member on my premium account

I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheless, now that I have upgraded to Premium Family and s...

  • Regular
  • I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheles...
  • OscarDC
  • Moderator
  • 2360 Views
  • 13 replies
  • 0 likes
  • Account
  • 2360 Views
  • 13 replies
  • 0 likes

Spotify curators are asking for money to add songs to playlists !

Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.

  • Casual Listener
  • Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.  
  • aliyuhassandaya
  • Music Fan
  • 2260 Views
  • 4 replies
  • 0 likes
  • Other
    Security
  • 2260 Views
  • 4 replies
  • 0 likes

Account not log in

Please help me I could not login my account 

  • Newbie
  • Please help me I could not login my account 
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can't update/change profile

I am trying to update my profile - Set my region to Germany and change my gender to Male.When I go into the edit profile page (https://www.spotify.com/us/account/profile/) it doesn't have an email or password populated.The moment I put in my email ad...

  • Casual Listener
  • I am trying to update my profile - Set my region to Germany and change my gender to Male. When I go into the edit profile page (https://www.spotify.com/us/account/profile/) it doesn't have an emai...
  • OscarDC
  • Moderator
  • 339 Views
  • 6 replies
  • 0 likes
  • Account
  • 339 Views
  • 6 replies
  • 0 likes

Superuser Contribution False Reporting/Abuse even when Playlist Secret

Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public playlist, just in case anyone wanted to follow it. Fast fo...

  • Casual Listener
  • Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public p...
  • Larcx-Brisk
  • Regular
  • 2631 Views
  • 13 replies
  • 4 likes
  • Account
    Security
  • 2631 Views
  • 13 replies
  • 4 likes

Restrict Spotify Connect to Local Network

Plan: PremiumCountry: Canada DeviceKEF LSX Operating SystemUnknown My Question or Issue Hi - It appears that I am able to control Spotify Connect connected devices (in my case the KEF LSX) from outside of my home network. I really like the remote con...

  • Newbie
  • Plan: Premium Country: Canada   Device KEF LSX   Operating System Unknown   My Question or Issue   Hi -   It appears that I am able to control Spotify Conn...
  • rafareusch
  • Newbie
  • 6373 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 6373 Views
  • 3 replies
  • 2 likes

Superuser Contribution Cerrar cuenta con numero de teléfono

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis/PremiumPaísArgentina Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook de 2016)Sistema operativo(iOS 10, ...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis/Premium País Argentina  Dispositivo (iP...
  • Alex
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes