Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386684 Views
  • 920 replies
  • 107 likes
  • Account
  • 386684 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167366 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167366 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97711 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97711 Views
  • 68 replies
  • 10 likes

Superuser Contribution Cant log in using my facebook - My only way to log in to my account

PlanPremiumCountryAustralia DeviceiPhone, Mac, PCOperating System(iOS, Windows 10) My Question or IssueI was logged out of all my devices and I can no longer use facebook to log in which was the only way I had to log into my accountWhen I try to sign...

  • Casual Listener
  •   Plan Premium Country Australia     Device iPhone, Mac, PC Operating System (iOS, Windows 10)   My Question or Issue I was logged out of all my devices and I can no ...
  • BulletToga_24
  • Newbie
  • 269 Views
  • 4 replies
  • 0 likes
  • Login
  • 269 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't login with Google Account

PlanPremiumCountryPolandDeviceMi 10TOperating SystemAndroid 12, MIUI 14 My Question or IssueHello, today I've got like summer milkshake popup from Spotify, I clicked on it and it required me to log in there. My account is linked to Google so I tried ...

  • Newbie
  •   Plan Premium Country Poland Device Mi 10T Operating System Android 12, MIUI 14   My Question or Issue Hello, today I've got like summer milkshake popup from Spotify, I clicked ...
  • AlejaR
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 208 Views
  • 1 replies
  • 0 likes

Log in goes to my sisters account!

My sister logged onto her account on my phone (using facebook) and now everytime I try and log in it just goes straight to her account (I log in with facebook too) even though only my facebook is open. I have deactivated my phone on her account (offl...

  • Casual Listener
  • My sister logged onto her account on my phone (using facebook) and now everytime I try and log in it just goes straight to her account (I log in with facebook too) even though only my facebook is ope...
  • suksmamohanraj
  • Visitor
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution I pay 9.99 a month.Bank statement shows 100.00 was taken out. Want refunded

In my account it shows I pay 9.99 a month. I really want the other refunded. I will cancel my account if this isn’t taken care of.

  • Visitor
  • In my account it shows I pay 9.99 a month. I really want the other refunded. I will cancel my account if this isn’t taken care of.
  • Alex
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why i can’t change my region?

I want to redeem a polish gift card, and i am currently in Poland, but in the settings there’s no option to change the region. When i tap on “Italy”, the only choice there is is Italy.

  • Visitor
  • I want to redeem a polish gift card, and i am currently in Poland, but in the settings there’s no option to change the region. When i tap on “Italy”, the only choice there is is Italy. 
  • Dian
  • Spotify Legend
  • 133 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 133 Views
  • 2 replies
  • 0 likes

i want to change the country

The account is in German a language which I dont speak. I dont see any option to change it. Plus I was to change the country but there is no option to do so.

  • Visitor
  • The account is in German a language which I dont speak. I dont see any option to change it. Plus I was to change the country but there is no option to do so.
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Old e-mail adress- Doesn't exist yet - How can i change to NEW EMAIL

My Question or IssueHello!Please help if u know: I have got a premium account, but my e-mail adress is soooo old, it's a hotmail ( ) adress. How can i change my account e-mail adress to my new mail adress, BECAUSE my OLD ADRESS DOESN'T EXIST! Thanks ...

  • Newbie
  • My Question or Issue Hello! Please help if u know: I have got a premium account, but my e-mail adress is soooo old, it's a hotmail ( 😄 ) adress. How can i change my account e-mail adress to my new...
  • AdamDam
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

Quiero eliminar a mi miembro del plan y colocar otro. Como lo hago?

La persona que esta en mi plan necesito sacarla y seguir aprovechando el plan y colocar a la persona que vive conmigo actualmente

  • Visitor
  • La persona que esta en mi plan necesito sacarla y seguir aprovechando el plan y colocar a la persona que vive conmigo actualmente
  • AdamDam
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Why can't I find "fans also like"on my Artist page anymore?

I don't know whrni happened bit something changed. Now I don't see "Fans also like" on my page anymore. It was there a month ago, what happened? I'm checking for it now and it disappeared.

  • Visitor
  • I don't know whrni happened bit something changed. Now I don't see "Fans also like" on my page anymore. It was there a month ago, what happened? I'm checking for it now and it disappeared.
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't login with the number.

It is showing re check your number but i have given right number . I used that number before I just deleted Spotify and re install it .. it shows re check your number

  • Newbie
  • It is showing re check your number but i have given right number . I used that number before I just deleted Spotify and re install it .. it shows re check your number
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 1 likes
  • 170 Views
  • 1 replies
  • 1 likes

Superuser Contribution Help with family member login

I invited my wife, but we can’t figure out if she needs to create her own account or login with my credentials. When she tries to create an account it tells her that her email is already associated with an account. can someone help?

  • Visitor
  • I invited my wife, but we can’t figure out if she needs to create her own account or login with my credentials. When she tries to create an account it tells her that her email is already associated w...
  • Alex
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How do I remove a device from my Spotify account when it is broken?

My phone broke while it was still logged in to my Spotify account. I got a new phone, but my Spotify doesn't download my songs because the other device is still connected. Sadly, I can't remove this device because it is broken... what do I do?

  • Visitor
  • My phone broke while it was still logged in to my Spotify account. I got a new phone, but my Spotify doesn't download my songs because the other device is still connected. Sadly, I can't remove this ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution My recently played artists are not appearing for my friends to see

PlanFreeCountryUK/IndiaDeviceAsus Laptop/Poco PhoneOperating SystemWindows 10/Android My Question or IssueMy recently played artists are not appearing for my friends to see. I can see the recent artists of one person I follow but not of my second acc...

  • Newbie
  • Plan Free Country UK/India Device Asus Laptop/Poco Phone Operating System Windows 10/Android   My Question or Issue My recently played artists are not appearing for my friends to see. ...
  • Joan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't open my computer's count on my phone

I want to listen my music on my phone, but I want to use the computer's account and when I try to open it on my phone, appears a square saying to me that my pass-word or my email are wrong, I know the pass but I tryied al lot of times, at different f...

  • Visitor
  • I want to listen my music on my phone, but I want to use the computer's account and when I try to open it on my phone, appears a square saying to me that my pass-word or my email are wrong, I know th...
  • Dian
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Can’t login with phone number after buying membership

i cannot login with phone number, after buying an individual plan with the same. It says “try again with a different phone number”. This is after I have set up a monthly payment plan.

  • Visitor
  • i cannot login with phone number, after buying an individual plan with the same. It says “try again with a different phone number”. This is after I have set up a monthly payment plan. 
  • 31dwa2gsocidtdfhhvym
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo afiliar mi gmail

ayuda intento afiliar mi cuenta de spotify con mi gmail pero me aparece que la cuenta esta en uso, ese correo si estaba registrada anteriormente en spotify pero ya comprobé que se elimino correctamente la anterior cuenta hace meses, incluso cuando lo...

  • Visitor
  • ayuda intento afiliar mi cuenta de spotify con mi gmail pero me aparece que la cuenta esta en uso, ese correo si estaba registrada anteriormente en spotify pero ya comprobé que se elimino correctamen...
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 136 Views
  • 1 replies
  • 0 likes