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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398410 Views
  • 948 replies
  • 107 likes
  • Account
  • 398410 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171488 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171488 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99102 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99102 Views
  • 68 replies
  • 10 likes

Qs on importance of hashtags for artists and where to include in release

PlanFree/PremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Quince Tart My Question or Issue On Android when clicking into an album there is a small icon that when pressed, previews a track from the album. I've noticed with some/many artis...

  • Newbie
  • Plan Free/Premium Country UK Device Samsung Galaxy 9 Operating System Android Quince Tart   My Question or Issue   On Android when clicking into an album there is a small ic...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! music cannot play, doesn't show time remaining

When I click on a song / a playlist, the name of the song appears, but it doesn't start to play.

  • Casual Listener
  • When I click on a song / a playlist, the name of the song appears, but it doesn't start to play.
  • YYL
  • Casual Listener
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

How do I add some one on duo plan

I been trying to add my wife to my Spotify duo but I can not find how to invite her

  • Visitor
  • I been trying to add my wife to my Spotify duo but I can not find how to invite her
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I make my profile public so that anyone can see my playlists?

PlanPremiumCountryUSADeviceMacbook ProOperating SystemiOS My Question or IssueI would like to make my profile public so that anyone can search for my profile name and see my public playlists. My profile name is "Art Gnuvo" but when I do a search for ...

  • Regular
  • Plan Premium Country USA Device Macbook Pro Operating System iOS   My Question or Issue I would like to make my profile public so that anyone can search for my profile name and see m...
  • MihailY
  • Moderator
  • 9103 Views
  • 10 replies
  • 1 likes
  • Account
  • 9103 Views
  • 10 replies
  • 1 likes

Superuser Contribution "Following" not loading when logged out (web client)

CountryGermany,SwitzerlandDeviceMacbook Pro 14, ChromiumOperating SystemmacOSMy Question or IssueWhen not logged in on the web player the following list of an account does not load. The requests returns a 401 access denied error.

  • Casual Listener
  • Country Germany,Switzerland Device Macbook Pro 14, Chromium Operating System macOS My Question or Issue When not logged in on the web player the following list of an account does not load. The...
  • Yordan
  • Moderator
  • 146 Views
  • 3 replies
  • 0 likes
  • Account
  • 146 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can´t connect my Spotify account to my Tinder account

PlanPremiumCountryPortugalDeviceSamsung A40Operating SystemAndroid Kernel 11 i think, not sure My Question or Issue When I click the option on Tinder to add my Spotify account (which is with Facebook) it opes up the page to do so, however, when I act...

  • Casual Listener
  • Plan Premium Country Portugal Device Samsung A40 Operating System Android Kernel 11 i think, not sure   My Question or Issue   When I click the option on Tinder to add my Spotify...
  • Kpooky
  • Visitor
  • 43239 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 43239 Views
  • 11 replies
  • 0 likes

Can't "forget" device

When I am listening to Spotify in my car driving to work it will connect to my daughter's smart speaker back at our house. I will then go click forget device, go restart my Spotify playlist, and then it connects right back to her speaker. It is drivi...

  • Casual Listener
  • When I am listening to Spotify in my car driving to work it will connect to my daughter's smart speaker back at our house. I will then go click forget device, go restart my Spotify playlist, and then...
  • FRustrated2000111
  • Casual Listener
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Why are the contents of my private playlists not showing at all?

I recently downloaded spotify on my android phone a few months after I had uninstalled it. I had made some private playlist of different songs which I listen to on the spotify app on my PC. The songs are not showing up at all in these playlists on my...

  • Newbie
  • I recently downloaded spotify on my android phone a few months after I had uninstalled it. I had made some private playlist of different songs which I listen to on the spotify app on my PC. The songs...
  • 8ztyc_yl-iiil
  • Music Fan
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution New login method creates "something went wrong" error

PlanPremiumCountryIrelandDeviceAsus zenbook 14Operating SystemWindows 11 My Question or IssueWhen i redirect to the web version of spotify to make changes to my account, everything is fine until i try to add a new login method. Regardless of whether ...

  • Visitor
  •   Plan Premium Country Ireland Device Asus zenbook 14 Operating System Windows 11   My Question or Issue When i redirect to the web version of spotify to make changes to my accou...
  • ath_
  • Casual Listener
  • 135 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 6 replies
  • 0 likes

Solved!! I want to remove a credit card from my payment details.

There is no option to delete a card on the Payment Details page. I added a new card for payment and want to delete my old card so that it is no longer charged.

  • Visitor
  • There is no option to delete a card on the Payment Details page. I added a new card for payment and want to delete my old card so that it is no longer charged.
  • ahmadharminto
  • Newbie
  • 13962 Views
  • 17 replies
  • 3 likes
  • 13962 Views
  • 17 replies
  • 3 likes

Superuser Contribution Password Reset Due To "Suspicious Activity"

PlanFreeCountryAmericaDevicePCOperating SystemWindows 10 My Question or Issue Today, I was forced to reset my password by Spotify. They logged me out of my account and they sent me my E-Mail. "To protect your Spotify account, we've reset your passwor...

  • Newbie
  • Plan Free Country America Device PC Operating System Windows 10   My Question or Issue   Today, I was forced to reset my password by Spotify. They logged me out of my account and...
  • mvrk69
  • Newbie
  • 84495 Views
  • 71 replies
  • 33 likes
  • Account
    Login
    Security
  • 84495 Views
  • 71 replies
  • 33 likes

Implement Multi-Factor Authentication (MFA) for Users

I'm a bit worried about account security these days. With all the crazy stuff happening online, adding Multi-Factor Authentication (MFA) would be a fantastic way to keep our accounts extra safe. This would be a big win for everyone – more security fo...

  • Newbie
  • I'm a bit worried about account security these days. With all the crazy stuff happening online, adding Multi-Factor Authentication (MFA) would be a fantastic way to keep our accounts extra safe. This...
  • adward07
  • Casual Listener
  • 113 Views
  • 4 replies
  • 1 likes
  • Account
    Security
  • 113 Views
  • 4 replies
  • 1 likes

Solved!! How to log into my account on distribution sites

My Question or Issueso, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even create that account. After a long time I finally decided to claim my acc...

  • Newbie
  •     My Question or Issue so, basically a long time ago a friend uploaded a song on spotify and he ''tagged'' me on it, so I figured out as an artist on spotify, even if I didn't even cre...
  • davedidit
  • Visitor
  • 2142 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2142 Views
  • 2 replies
  • 0 likes

Issue with Discover Weekly playlist not updating for best go karts

I've been an avid user of Spotify for quite some time now, and I absolutely love the personalized playlists, especially the Discover Weekly playlist. However, I've noticed that for the past few weeks, my Discover Weekly playlist hasn't been updating ...

  • Casual Listener
  • I've been an avid user of Spotify for quite some time now, and I absolutely love the personalized playlists, especially the Discover Weekly playlist. However, I've noticed that for the past few weeks...
  • Jose_M
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to update payment method, no Credit Card option

PlanPremium Family CountrySouth Africa DeviceiPhone 11, Android, Windows 10 Operating SystemiOS, Android, Windows 10 My Question or IssueI had to cancel my Credit Card and I want to update my payment method with the new card details. But when I click...

Screenshot 2020-10-12 184501.png
  • Regular
  • Plan Premium Family   Country South Africa   Device iPhone 11, Android, Windows 10   Operating System iOS, Android, Windows 10   My Question or Issue I had to ca...
  • Coenie
  • Casual Listener
  • 3841 Views
  • 20 replies
  • 0 likes
  • Account
    Premium
  • 3841 Views
  • 20 replies
  • 0 likes

I want to change my country

I am unable to change the country option as it's greyed out in my accounts profile tab.

  • Casual Listener
  • I am unable to change the country option as it's greyed out in my accounts profile tab.
  • TanyaS
  • Rising Star 2
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes