Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398846 Views
  • 950 replies
  • 107 likes
  • Account
  • 398846 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171672 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171672 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99133 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99133 Views
  • 68 replies
  • 10 likes

Artistas Relacionados errados

Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENTE nada a ver comigo, outros gêneros, outros países ...

  • Newbie
  • Quando eu fiz o cadastro na CD Baby prenchi corretamente meu estilo, gênero e artistas com uma música semelhante. Porém os artistas relacionados que aparecem no meu perfil do Spotify são COMPLETAMENT...
  • Bittencourt
  • Spotify Star
  • 715 Views
  • 3 replies
  • 0 likes
  • 715 Views
  • 3 replies
  • 0 likes

Changing countries

Hi, I have a Premium plan which I signed up for when I was living in the country A. Now I am living in country B and can't change my payment option nor the country on the Spotify account. Can anyone help me with that, please? Whenever I change the co...

  • Casual Listener
  • Hi,  I have a Premium plan which I signed up for when I was living in the country A. Now I am living in country B and can't change my payment option nor the country on the Spotify account. Can ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 192 Views
  • 4 replies
  • 0 likes

Superuser Contribution I payed for premium but it doesn't show in my account

Help. I have premium Family for a while now. The last time I payed was June 11th (2023), so less than a month ago. Suddenly since Yesterday Spotify changed my abonnement to Spotify Free. I don't understand why. It doesn't help to log out en log back ...

  • Visitor
  • Help. I have premium Family for a while now. The last time I payed was June 11th (2023), so less than a month ago. Suddenly since Yesterday Spotify changed my abonnement to Spotify Free. I don't unde...
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you add songs to a joint playlist with a free Spotify account?

I've made a joint playlist for colleagues so they can add their own favorite music. Now one of my colleagues told me she can't add tracks to the playlist. She has a free Spotify account. So i wonder if you can only add tracks to a joint playlist if y...

  • Visitor
  • I've made a joint playlist for colleagues so they can add their own favorite music. Now one of my colleagues told me she can't add tracks to the playlist. She has a free Spotify account. So i wonder ...
  • Lyubka
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium hesabımı kapattım ama ücret almaya 2 ay civarı devam ediyor

Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım

  • Visitor
  • Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım
  • Joan
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got premium and suddenly when I logged back in I have a new account

I had to log out of my account and when I logged back in it wasn’t my old account it said my name but everything was gone,playlist,profile pic,followers, what do I do?

  • Visitor
  • I had to log out of my account and when I logged back in it wasn’t my old account it said my name but everything was gone,playlist,profile pic,followers, what do I do?
  • MihailY
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • Reagan333
  • Visitor
  • 20866 Views
  • 22 replies
  • 1 likes
  • Account
    Login
    Security
  • 20866 Views
  • 22 replies
  • 1 likes

How can I delete my account without having access to it?

I don't have access to my school email anymore so I also don't have access to my Spotify but I would like to delete my account. Is that possible?

  • Visitor
  • I don't have access to my school email anymore so I also don't have access to my Spotify but I would like to delete my account. Is that possible?
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missed ad song

I was cycling and heard a Spotify promo song for a new artist, i liked it but couldn't add it in time, can you help me find it?

  • Visitor
  • I was cycling and heard a Spotify promo song for a new artist, i liked it but couldn't add it in time, can you help me find it?
  • Alex
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

How can i stop the gathering of my personal data?

I recently asked to send my personal data, and appartently it is gathering now and will be sent within 30 days, But how can i cancel this?

  • Visitor
  • I recently asked to send my personal data, and appartently it is gathering now and will be sent within 30 days, But how can i cancel this?
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my account, but I can't login with google button

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremium FamilyCountry DeviceDesktop PC, A73 5GOperating SystemWindows 11, Android 13 My Question or IssueWhen I entered that pl...

  • Newbie
  • None of the below information is required. However, the more you provide, the easier it will be for us to try and help. Plan Premium Family Country   Device Desktop PC, A73 5G Operating S...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 263 Views
  • 1 replies
  • 0 likes

Spotify Lyrics suddenly disappeared for my account

PlanFreeCountryIndiaDeviceRedmi Note 11 Pro Plus Operating SystemAndroid 12 My Question or IssueI had got the lyrics feature on Spotify as soon as it had rolled out and was working flawlessly. However, last month, the feature just disappeared all of ...

  • Casual Listener
  • Plan Free Country India Device Redmi Note 11 Pro Plus  Operating System Android 12   My Question or Issue I had got the lyrics feature on Spotify as soon as it had rolled out and ...
  • Maxim
  • Spotify Star
  • 923 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 923 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I log in?

I was using Spotify this morning but suddenly this afternoon I have been logged out of all devices and cannot log back in. I tried the reset password option but I do not receive any mail. There is nothing in my spam folder. I can receive from other m...

  • Casual Listener
  • I was using Spotify this morning but suddenly this afternoon I have been logged out of all devices and cannot log back in. I tried the reset password option but I do not receive any mail. There is no...
  • Alex
  • Spotify Legend
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution App Glitch

Issues with app pausing and starting on its own. Adding HUNDREDS of songs to your liked list. Twice in 12 hours

  • Visitor
  • Issues with app pausing and starting on its own. Adding HUNDREDS of songs to your liked list. Twice in 12 hours   
  • Dian
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Other
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas como pagamento na fatura

Estou com problemas no pagamento desse mês veio cobrado duas vezes na mesma fatura

  • Visitor
  • Estou com problemas no pagamento desse mês veio cobrado duas vezes na mesma fatura
  • Dian
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with phone number on Spotify

I purchased an premium plan and then logged out of account for some reason. When I tried to login again the website showed me an error "Check your phone number", Also I don't have any email linked to my account.Can someone help me with this?Thank You

  • Casual Listener
  • I purchased an premium plan and then logged out of account for some reason. When I tried to login again the website showed me an error "Check your phone number", Also I don't have any email linked...
  • Dian
  • Spotify Legend
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login to my old account

PlanPremiumCountryUSDeviceSamsung Galaxy 8 and Acer ChromebookOperating SystemAndroid My Question or IssueMy 'old' account has been my current account for 5 years without issues, I use it daily and was using it this morning. About an hour ago, I went...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy 8 and Acer Chromebook Operating System Android   My Question or Issue My 'old' account has been my current account for 5 years without iss...
  • Vanse
  • Visitor
  • 1464 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1464 Views
  • 3 replies
  • 1 likes

Superuser Contribution wth

PlanconnectingCountryFrance Devicewindows 10 pc My Question or Issuewhy cant I create an account with google or login with google??second image is in french but it mean an account is already linked so I cant create one

  • Casual Listener
  • Plan connecting Country France   Device windows 10 pc     My Question or Issue why cant I create an account with google or login with google?? second image is in french ...
  • Eni
  • Moderator
  • 109 Views
  • 2 replies
  • 0 likes
  • Login
  • 109 Views
  • 2 replies
  • 0 likes