Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryCanadaDeviceSamsung S21 Samsung galaxy 9+ Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my brother live together, I'm trying to add him to my duo plan because he is just a kid and cant buy it him...
My son lost his password, he's still logged in on one of the Tvs, but we can't retrieve his password to log him in to any other devices? PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android ...
PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account was changed from student premium to regular premium but I was never notifie...
I am paying 58HKD/month for Spotify Premium but I moved to New Zealand couple months ago. Trying to change my credit card to a NZ credit card but failed ( error message : payment is not in the correct country). can't change country either. And now Sp...
Hello all,I have a Spotify account on my Samsung phone which I log into with my Samsung account. It all just automatically logs in. However, when I open the Spotify app or website on my Think Pad laptop there is no option avalible to log in using my ...
Hi! So I'm a new Spotify premium member. And I applied for the monthly one, I was originally planning on paying for this month's subscription. But instead got the 30 free days, which is great! But I'd just like to know if there is any way I could pay...
HelloI am french and live in France. i am a catholic monk and priest. I subscribed to the solo premium account and it’s great i live in a religious community. we are 6 friars. Could we subscribe to the family option ?we are called brothers and we are...
I want to merge two accounts
Hi, I'm trying to recover some deleted playlists. However when I viewed the "Recover deleted playlists" page, it only showed my playlists deleted on 2018. I am sure I have playlists from way back 2015 when I first got my Spotify account, and would li...
how to change my location if i don’t have premium
hei. Om noen kan hjelpe meg med å komme inn på Spotify premium. Har glemt passord og email adressen min. Jeg blir trekt i måneden på kortet.
PlanPremiumCountryTurkeyDevice(>Google Pixel 3)Operating System(Android)My Question or IssueI am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled. So I try to renew my premium subscrip...
PlanPremiumCountryUSA DeviceMacbook Pro M1Operating SystemMacOS 13.3.1 My Question or IssueI'm getting a giant Little Mermaid ad on my screen, even though I pay for Premium. I spent over an hour trying to get an answer out of Customer Service, only f...
PlanFreeCountry United StatesDeviceHappens on any deviceOperating SystemiOS My Question or Issue I'm trying to log into Spotify with my username, but it always says that it's incorrect. I noticed how it says that my username is a bunch of random char...
PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(MacOS Mojave 10.14.2) My Question or Issue Hello Spotify, 2 of My biggest playlists are not showing up in the search result, many keywords used in my description are not being taken ...
I have a DUO PREMIUM account, it’s not working. It says I have a free account. Worked perfectly fine for 2 years. Payments have been Done. Logged in and out several times. support helpdesk Does not work either.Can I reach a helpdesk in any way possib...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
There is a very noticeable and distracting difference in audio when I make Adobe Photoshop CS6 Extended (updated) the focus program. I click back on Spotify, bringing it to the front, sound returns to normal. Even as I am performing heavy tasks in Ph...
Plan Family PremiumMexico DeviceIphone, ipad, Macbook pro. All up to date.I´m now in a Family plan and I need to move to other family plan but without ANY RISK of loosing my playlists.. I have tons of playlist..
PlanFreeCountryBrazil DeviceAllOperating SystemWindows & IOS My Question or Issue My publics playlist are not showing on my main profile. I was trying to private them and then put into public again but It did not work. I do not know what is happening...