Help - Accounts and Subscriptions

[Sam]

EL_HEAT2012 - I've just moved your thread over to this larger thread. Could you try logging out of Facebook, then trying again?

Alternatively, could you try and cancel in a different internet browser. Such as Google Chrome or Firefox.

[JBC]

I tried that, and it didn't help. I'm using Firefox 11.0.

This is very frustrating.

[leenguyen94]

This is unbelievable, I had the same problem. Now i'm being charged for a month that I do not want to be charged.

[Meredith · Accepted solution]

The first thing to try here is changing Internet browser and logging out of Facebook.

However, if you've already given these a try, just fill out our contact form (About Us > Contact). A member of our payments team will then be able to give you a hand. 

@JBC & @lennguyen94 - I can see you've both already opened cases with us. Responses to those are on the way. 

[stevea]

I am trying to cancel my free trial. While trying to cancel my trial i get an invalid password when i know that is the password that i have used to log in. I need help i do not want to get charged for this. Thanks

[Sam]

Stevea - I've just moved your thread over here, as it's the same subject. If you could please try the steps previously mentioned in this thread.

If you're still having trouble, please fill in our contact form, like Meredith mentions above.

[Arphious]

UPDATE: 

i had the same problem, using Chrome. opened up IE 8 and it all completely went smooth. No problem.  

[Hatsize]

4 weeks after this clear post, Spotify still has elected not to address this problem. This is the most poorly run, scavenging, piece-of-crap site I've ever made the mistake of joining. I hope a huge lawsuite is brought against this company.

[Richard]

Hey Hatsize, welcome to the Community.

We're looking into fixing this problem, I promise. Is there anything I can help you with? I see you were able to cancel your own subscription already.

[peakmember]

I tried doing everything that was instructed, but nothing helped.

Please help me cancel Spotify Premium before I am charged.

Thank you!