Help - Accounts and Subscriptions

[amajameus]

Both iPhone and iPad placed a black bar at the top of the screen stating "32 days remaining of your trial". This appeared immediately after purchasing the premium plan. How do I remove it? It's eating up precious screen real estate.

[amajameus]

Both iPhone and iPad placed a black bar at the top of the screen stating "32 days remaining of your trial". This appeared immediately after purchasing the premium plan. How do I remove it? It's eating up precious screen real estate.

[Meredith]

Hey Amajameus- As your subscription has gone through successfully, you definitely shouldn't be seeing this message. 

I'm sure we can get to the bottom of this. Keep an eye on your inbox as I've just sent a response to the case you've opened. 

[chicfa]

My desktop version acknowledges that I pad for a premium plan but my iPad has the black bar

with trial message. Help

[Meredith]

Hi chicfa- Your Premium subscription has gone through as well. I'm sending you a personal email too so that we can confirm some details. 

[fireflies0907]

iPhone still show this message after redeem premium code. How can I remove this?

[Meredith]

Hi everyone - We're doing a bit of investigating as to why some of you are receiving this 'trial' message.

In the meantime, can you all please confirm you've upgraded to our lastest iOS app. You can find clean reinstall instructions below: 

1. Delete the Spotify application from your iPhone/iPad. To do this, press and hold the application until it hovers and then press the X symbol
2. Restart your iPad/iPhone
3. Install Spotify again from the AppStore

fireflies0907 - Just checked your account, everything does appear to be in working order, so this message appears to be nothing more than a cosmetic error. I'd imagine it's rather annoying, however. Our team of top men are taking a look at this.

I'll post here as soon as I have an update--thanks!

[fireflies0907]

It can't remove the trial message )): I think the message appear because I redeem code while I still in trial time

[SubJimbo]

I am having the same problem with the 'trial message' on my premium account.

[fireflies0907]

the trial message only appear in few days, don't worry about it (: